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Information Technology Services will use this page to announce scheduled and unplanned outages. If you wish to be notified, please click the subscribe button and select which services you wish to receives updates for.

All Systems Operational
Authentication and Login ? Operational
Authentication/Login ? Operational
Brandeis Account Management (identity.brandeis.edu) ? Operational
Duo (two-factor authentication) ? Operational
Brandeis Websites and Applications ? Operational
Collaboration and Sharing ? Operational
Box Website Operational
Box Drive Operational
Box Downloads Operational
Box Uploads Operational
Box Uploads/Downloads Operational
Box Sync Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Zoom Telephone Services ? Operational
Zoom Recordings Operational
Email ? Operational
Google Apps Gmail Operational
Email spam protection (Proofpoint) Operational
Outbound mailing services ? Operational
Email delivery (sending/receiving) Operational
Desktop Systems Operational
ERP (Workday, sage, Finance, Data Warehouse) ? Operational
LATTE (Moodle) ? Operational
Library Systems ? Operational
Network/Internet ? Operational
Phone System Operational
Server Administration ? Operational
Load balancer (Netscaler) Operational
Server Administration Operational
Other Systems/Services Operational
90 days ago
100.0 % uptime
Today
Campus Passport Portal ? Operational
Campus Printing (Papercut) ? Operational
Facilities Service Request (Maximo) Operational
Slate Operational
VPN (Pulse Secure) Operational
25Live Pro (scheduling software) ? Operational
Miscellaneous Campus Systems/Services Operational
Cable TV ? Operational
Service Management and Ticketing (TeamDynamix) ? Operational
90 days ago
100.0 % uptime
Today
Network Shared Drives Operational
Marketplace+/Coupa ? Operational
Duo Core Authentication Service Operational
Network Directory Service ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
LATTE - Weekly Maintenance Apr 18, 2024 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Apr. 18 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jan 03, 2024 - 12:44 EST
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Apr. 23 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 17, 2024 - 11:52 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Apr. 23 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 17, 2024 - 11:33 EST
LATTE - Weekly Maintenance Apr 25, 2024 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Apr. 25 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jan 03, 2024 - 12:44 EST
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Apr. 30 from 8:00 - 8:30 a.m. The team will applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 17, 2024 - 11:18 EST
LATTE - Weekly Maintenance May 2, 2024 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, May 2 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jan 03, 2024 - 12:47 EST
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, May 7 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 17, 2024 - 11:53 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, May 7 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 17, 2024 - 11:34 EST
LATTE - Weekly Maintenance May 9, 2024 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, May. 9 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jan 03, 2024 - 12:48 EST
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, May 14 from 8:00 - 8:30 a.m. The team will applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 17, 2024 - 11:19 EST
LATTE - Weekly Maintenance May 16, 2024 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, May. 16 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jan 03, 2024 - 12:49 EST
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, May 21 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 17, 2024 - 11:57 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, May 21 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 17, 2024 - 11:35 EST
LATTE - Weekly Maintenance May 23, 2024 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, May 23 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jan 03, 2024 - 12:51 EST
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, May 28 from 8:00 - 8:30 a.m. The team will applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 17, 2024 - 11:21 EST
LATTE - Weekly Maintenance May 30, 2024 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, May 30 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jan 03, 2024 - 12:52 EST
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Jun. 4 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 17, 2024 - 11:58 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Jun. 4 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 17, 2024 - 11:36 EST
LATTE - Weekly Maintenance Jun 6, 2024 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Jun. 6 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jan 03, 2024 - 12:53 EST
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Jun. 11 from 8:00 - 8:30 a.m. The team will applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 17, 2024 - 11:22 EST
LATTE - Weekly Maintenance Jun 13, 2024 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Jun. 13 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jan 03, 2024 - 12:54 EST
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Jun. 18 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 17, 2024 - 12:00 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Jun. 18 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 17, 2024 - 11:38 EST
LATTE - Weekly Maintenance Jun 20, 2024 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Jun. 20 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jan 03, 2024 - 12:55 EST
LATTE - Weekly Maintenance Jun 27, 2024 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Jun. 27 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jan 03, 2024 - 12:56 EST
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Jul. 2 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 17, 2024 - 12:01 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Jul. 2 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 17, 2024 - 11:39 EST
Past Incidents
Apr 16, 2024
Completed - The scheduled maintenance has been completed.
Apr 16, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 08:00 EDT
Scheduled - Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Apr. 16 from 8:00 - 8:30 a.m. The team will applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jan 17, 11:16 EST
Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
Completed - The scheduled maintenance has been completed.
Apr 11, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 07:00 EDT
Scheduled - LATTE will be undergoing weekly maintenance on Thursday, Apr. 11 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Jan 3, 12:42 EST
Completed - The scheduled maintenance has been completed.
Apr 11, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 06:00 EDT
Scheduled - ITS will be conducting maintenance to the campus network on Thursday, Apr. 11 from 6:00 a.m. - 7:00 a.m. The team will be installing a new fiber to the Rosensteil substack switch. There should be no impact to the campus network (wireless or wired) during this time. If you encounter any issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Apr 10, 11:25 EDT
Apr 10, 2024
Resolved - This incident has been resolved.
Apr 10, 15:10 EDT
Monitoring - A fix has been implemented for the MarketPlace+/ Coupa connection issue and the vendor is monitoring the issue.
Apr 4, 12:16 EDT
Investigating - We are receiving reports of users experiencing issues connecting to MarketPlace+/Coupa. We are actively working with the vendor to address the issue.
Apr 4, 09:53 EDT
Apr 9, 2024
Completed - The scheduled maintenance has been completed.
Apr 9, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 08:30 EDT
Scheduled - Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Apr. 9 from 8:30 a.m. - 9:00 a.m. The team will be applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Apr 2, 14:45 EDT
Completed - The scheduled maintenance has been completed.
Apr 9, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 08:00 EDT
Scheduled - ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Apr. 9 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jan 17, 11:32 EST
Completed - The scheduled maintenance has been completed.
Apr 9, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 07:00 EDT
Scheduled - ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Apr. 9 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jan 17, 11:51 EST
Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024
Completed - The scheduled maintenance has been completed.
Apr 6, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 08:00 EDT
Scheduled - ITS will be provisioning course shells for the Summer 2024 term in LATTE during the week of April 1 — beginning Monday, April 1 at 8:00 am through Friday, April 5 at 5:00 pm. There should be no interruption to your use of LATTE. If you have any questions, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Mar 29, 09:26 EDT
Apr 5, 2024
Resolved - The service is currently stable but our service provider continues to investigate. We will update the community if there is any further issue.
Apr 5, 15:05 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 1, 11:27 EDT
Investigating - ITS is aware of reported Internet connectivity issues. We are currently investigating the issue and will provide an update when more information is available.
Apr 1, 11:16 EDT
Apr 4, 2024
Resolved - This incident has been resolved.
Apr 4, 12:12 EDT
Identified - ITS has identified an issue with the Windows Update process that may result in PCs being unexpectedly upgraded to Windows 11
Mar 27, 14:02 EDT
Completed - The scheduled maintenance has been completed.
Apr 4, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 07:00 EDT
Scheduled - LATTE will be undergoing weekly maintenance on Thursday, Apr. 4 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Jan 3, 12:41 EST
Apr 3, 2024
Completed - The scheduled maintenance has been completed.
Apr 3, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 21:00 EDT
Scheduled - ITS will be conducting emergency maintenance to VPN (Pulse Secure) on Wednesday Apr. 3 from 9:00 p.m. - 11:00 p.m. The team will be rebooting due to a new security vulnerability. If you are connected to VPN during this time, you may experience a brief disconnect and reconnect to the VPN service. If you encounter any issues using VPN after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Apr 3, 16:29 EDT
Apr 2, 2024
Completed - The scheduled maintenance has been completed.
Apr 2, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 08:00 EDT
Scheduled - Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Apr. 2 from 8:00 - 8:30 a.m. The team will applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jan 17, 11:15 EST