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Library and Technology Services will use this page to announce scheduled and unplanned outages. If you wish to be notified, please click the subscribe button and select which services you wish to receives updates for.

Update - R25 is still experiencing issues with reports, ITS is investigating
Jan 17, 17:17 EST
Identified - Applications has identified issues with the R25 application this morning. Please use 25live while the R25 issues are being resolved.
Jan 17, 10:45 EST
Update - We're continuing to diagnose the problem: we've opened a support case with Google and are waiting on them for information. Please continue to contact the Help Desk at 6-HELP or help@brandeis.edu if you experience mail delivery issues.
Jan 17, 23:07 EST
Investigating - Since Monday, 1/15, we've received various reports of failed e-mail delivery to @brandeis.edu addresses. We're currently investigating; should you receive a delivery failure notification, please send it to help@brandeis.edu or contact the Help Desk at 6-HELP.
Jan 17, 15:36 EST
Internet   ? Operational
Network Operational
Wired Network   Operational
Wireless Network   Operational
VPN   ? Operational
Phone System ? Operational
90 days ago
100.0 % uptime
Today
Voicemail   Operational
Contact Center   ? Operational
Call Routing   ? Operational
Analog Phones (Blue light phones, Elevator phones, other emergency phones)   Operational
90 days ago
100.0 % uptime
Today
LATTE Operational
LATTE   ? Operational
Ensemble   ? Operational
Echo360   ? Operational
WebWork   ? Operational
Turnitin   Operational
Library Systems Operational
Brandeis Scholar   ? Operational
OneSearch   ? Operational
Institutional Repository   ? Operational
Finding Aids   ? Operational
Tutorials   ? Operational
Research Guides   ? Operational
Interlibrary Loan   ? Operational
Help Systems Operational
Service Desk   ? Operational
Knowledge Base   ? Operational
sage   ? Operational
BUSS and Careers   ? Operational
HPC Cluster   ? Operational
Login   ? Operational
Web Operational
Brandeis Websites   ? Operational
UNet Account Tools   ? Operational
Blogs   ? Operational
CMS   ? Operational
TimeClock   Operational
WhoCash Account Management   Operational
Productivity Tools ? Operational
HipChat Chat services / XMPP   Operational
Google Apps Gmail   Operational
Google Apps Drive   Operational
Google Apps Calendar   Operational
Box Box Sync   Operational
Box Downloads   Operational
Box Uploads   Operational
Box Sharing   Operational
Web Conferencing Operational
Zoom Meetings   Operational
Zoom Video Webinars   Operational
Zoom Telephone Services   Operational
Databases [Oracle] Operational
Library - DSpace; Meta4   Operational
Peoplesoft - Campus Solutions (CS90)   Operational
Peoplesoft - Data Warehouse (EPM91)   Operational
Peoplesoft - Financial Systems (FIN91)   Operational
Peoplesoft - Human Resources (HR91)   Operational
Financial Systems Operational
MarketPlace+   ? Operational
Financial Aid   ? Operational
PeopleSoft Financials   Operational
Data Warehouse Operational
MicroStrategy   ? Operational
ETL   ? Operational
EPM   ? Operational
Applications Group Operational
90 days ago
100.0 % uptime
Today
R25 \ 25live   Operational
Budget Maestro   Operational
Micros   ? Operational
Maximo \ Work Order Creation Form   Operational
CSGOLD Systems   ? Operational
Filemaker   Operational
Tableau   Operational
CCure / Door Swipe systems   ? Operational
Admin printing - Papercut   ? Operational
90 days ago
100.0 % uptime
Today
Student print - Papercut   ? Operational
90 days ago
100.0 % uptime
Today
Cable TV Operational
Analog   Operational
IPTV   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Internet Bandwidth Usage ?
Fetching
Current LATTE Users ?
Fetching
Past Incidents
Jan 21, 2018

No incidents reported today.

Jan 20, 2018

No incidents reported.

Jan 19, 2018
Completed - The scheduled maintenance has been completed.
Jan 19, 07:24 EST
Scheduled - Brandeis ITS will be performing network maintenance on Friday, January 19. The maintenance window will be from 6AM-8AM. The maintenance window is designed to provide additional network redundancy. Due to the scope of the work to be performed, it is possible that users will notice periods of network latency and in some cases brief service interruptions.

We appreciate your patience and understanding as we perform these highly important upgrades to our critical network infrastructure.
Jan 18, 11:28 EST
Jan 18, 2018
Completed - The scheduled maintenance has been completed.
Jan 18, 11:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 11:00 EST
Scheduled - oncampusapps.brandeis.edu and apps.brandeis.edu will be offline for maintenance today.

This will affect things like:

- go keywords
- faculty guide
- people directory
- timeclock
Jan 18, 09:36 EST
Completed - The scheduled maintenance has been completed.
Jan 18, 11:30 EST
Update - Upgrades are taking longer than anticipated and we will be increasing the maintenance window until 3PM.
Jan 6, 12:49 EST
Scheduled - Brandeis ITS will be performing network upgrades Saturday, January 6. The maintenance window will be from 8AM-1PM. The maintenance window is designed to modernize our core network infrastructure. Due to the scope of the work to be performed, it is possible that users will notice periods of network latency and in some cases brief service interruptions.

We appreciate your patience and understanding as we perform these highly important upgrades to our critical network infrastructure.
Jan 5, 14:40 EST
Jan 16, 2018
Completed - Maintenance is complete - we're no longer seeing the disk error on secondary firewall.

- Disk check complete on secondary firewall
- Drive reformat complete on secondary firewall
- HA config resynced from primary to secondary firewall
- Network access tested and verified.

ITS Security will continue to monitor the firewalls for performance issues and future downtime will be scheduled to test a full HA failover scenario.
Jan 16, 22:38 EST
Update - Adding secondary firewall back to HA config - secondary is syncing configurations with primary.
Jan 16, 21:57 EST
Update - Disk check is complete with no errors. Currently formatting hard drive.
Jan 16, 21:31 EST
Update - Disk check is currently at 50%
Jan 16, 19:38 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 18:46 EST
Scheduled - ITS Security is performing hardware disk inspection on the secondary campus firewall. A network disruption was noted (for about 10 minutes around 6:10) after completing a reboot of the secondary firewall which impacted high availability functionality.

Disk check is ongoing for secondary firewall. If no errors are noted, we will attempt to rejoin secondary firewall to HA configuration. An brief additional disruption is possible at this point. We will continue to send any updates.
Jan 16, 18:46 EST
Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 10, 2018
Completed - The scheduled maintenance has been completed.
Jan 10, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 11:01 EST
Scheduled - blogs.brandeis.edu will be unavailable due to maintenance.
Jan 8, 13:54 EST
Jan 9, 2018

No incidents reported.

Jan 8, 2018

No incidents reported.

Jan 7, 2018

No incidents reported.