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Information Technology Services will use this page to announce scheduled and unplanned outages. If you wish to be notified, please click the subscribe button and select which services you wish to receives updates for.

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Authentication and Login ? Operational
Authentication/Login ? Operational
Brandeis Account Management (identity.brandeis.edu, accounts.brandeis.edu) ? Operational
Duo (two-factor authentication) ? Operational
Brandeis Websites and Applications ? Operational
Collaboration and Sharing ? Operational
Box Website Operational
Box Drive Operational
Box Downloads Operational
Box Uploads Operational
Box Uploads/Downloads Operational
Box Sync Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Zoom Telephone Services ? Operational
Zoom Recordings Operational
Email ? Operational
Google Apps Gmail Operational
Email spam protection (Proofpoint) Operational
Outbound mailing services ? Operational
Email delivery (sending/receiving) Operational
Desktop Systems Operational
ERP (Workday, sage, Finance, Data Warehouse) ? Operational
Moodle ? Operational
Library Systems ? Operational
Network/Internet ? Operational
Phone System Operational
Server Administration ? Operational
Load balancer (Netscaler) Operational
Server Administration Operational
Other Systems/Services Operational
90 days ago
100.0 % uptime
Today
Campus Passport Portal ? Operational
Campus Printing (Papercut) ? Operational
Facilities Service Request (Maximo) Operational
Slate Operational
VPN (Pulse Secure) Operational
25Live Pro (scheduling software) ? Operational
Miscellaneous Campus Systems/Services Operational
Cable TV ? Operational
Service Management and Ticketing (TeamDynamix) ? Operational
90 days ago
100.0 % uptime
Today
Network Shared Drives Operational
Duo Core Authentication Service Operational
Network Directory Service ? Operational
90 days ago
100.0 % uptime
Today
Marketplace+/Coupa ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Volen Switch - Scheduled Maintenance Aug 18, 2025 06:00-08:00 EDT

ITS will be upgrading the network switches in Volen on Monday, Aug. 18 from 6:00 a.m. - 8:00 a.m. The Volen basement, 1st & 2nd floors will lose wireless, internet, phones, and facilities devices will go down during this maintenance. If you encounter any issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Aug 05, 2025 - 16:08 EDT

Campus Network - Scheduled Maintenance Aug 19, 2025 06:00-14:00 EDT

ITS will be conducting scheduled maintenance to the campus wireless network on Tuesday, Aug. 19 from 6:00 a.m. - 2:00 p.m. The network team will be upgrading the code on the Wireless controllers and Access Points. This is a rolling upgrade, and should cause minimal interruption to end users. If you encounter any issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357)
Posted on Jul 29, 2025 - 11:52 EDT

Account Management (identity.brandeis.edu) - Scheduled Maintenance Aug 19, 2025 08:00-08:30 EDT

Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Aug. 19 from 8:00 - 8:30 a.m. The team will be applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 04, 2025 - 16:12 EDT

Moodle LMS - Extended Weekly Maintenance Aug 21, 2025 07:00-08:00 EDT

Moodle will be undergoing weekly maintenance on Thursday, Aug. 21 from 7 a.m. - 8 a.m. During this time, the application may be unavailable for the entirety of the update time period. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jul 15, 2025 - 16:00 EDT

Moodle LMS - Extended Weekly Maintenance Aug 26, 2025 07:00-08:00 EDT

Moodle will be undergoing weekly maintenance on Tuesday, Aug. 26 from 7 a.m. - 8 a.m. During this time, the application may be unavailable for the entirety of the update time period. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jul 17, 2025 - 13:49 EDT

Brandeis web servers - Scheduled Maintenance Aug 26, 2025 07:00-08:00 EDT

ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Aug. 26 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 04, 2025 - 15:48 EDT

Authentication/Login Services - Scheduled Maintenance Aug 26, 2025 08:00-08:30 EDT

ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Aug. 26 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 04, 2025 - 16:02 EDT

Account Management (identity.brandeis.edu) - Scheduled Maintenance Sep 2, 2025 08:00-08:30 EDT

Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Sept. 2 from 8:00 - 8:30 a.m. The team will be applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 04, 2025 - 16:12 EDT
Aug 16, 2025

No incidents reported today.

Aug 15, 2025
Campus Network - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 15, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 06:00 EDT
Scheduled - ITS will be conducting maintenance to the campus wireless network on Friday, Aug. 15 - 6:00 a.m. - 7:30 a.m. The team will be replacing critical network hardware that allows the campus to connect to the internet. While we perform this replacement, the whole campus will lose access to the internet through the Brandeis network. This includes Personal Computers, Zoom Phones, and other internet connected devices. If you encounter any issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Aug 13, 14:03 EDT
Aug 14, 2025
Access Management System (CCure) - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 14, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 09:00 EDT
Scheduled - ITS will be conducting scheduled maintenance on CCure on Monday, Aug. 11 - Wednesday Aug. 13 from 9:00 a.m - 5:00 pm. CCure is the door access management system across campus. The security certificate for the access control panel of the following buildings will be updated. During the update, the readers may go offline. When the readers are offline, they will continue to operate normally. Existing access for users will remain. However, changes in user access will not take effect until the panels are back online.
Monday, August 11
- Gosman
- 38 Village
- 51 Sawyer Institutional Advancement
- 49 Bassine
- Usdan Gluck 1st Floor
- Rosensteil 5th floor
- Rosensteil 4th floor
- Rosensteil 3rd Floor
- Lown Building

Tuesday, August 12
- 567 South St
- Renfield ( Massell Quad )
- North (Rosenthal Quad)
- South (Rosenthal Quad)
- East (Rosenthal Quad)
- ZIV Quad 127
- ZIV Quad 128
- ZIV Quad 129
- Pomerantz (East Quad)
- Swig (East Quad)
- Cable (North Quad)
- Reitman (North Quad)
- Gordon (North Quad)
- Scheffres (North Quad)
- Schwartz Hall
- Linsey Pool
- 51 Sawyer
- 95 Sawyer
- 37 Golding
- 72 Bethlehem Chapel
- 71 Berlin Chapel
- 73 Harlan Chapel
- Ridgewoood C
- Deroy iSTAR Edge
- Usen
- Ridgewood B
- Bassine
- Farber Library
- Bassine
- Science Complex
- Foster
- Goldfarb Library Level 3
- Hassenfeld (East Quad)
- Lemberg Childrens Center
- Bernstein Marcus
- ZIV Quad 130

If you have issues accessing a building, please contact Public Safety (736-5000).
Aug 5, 16:28 EDT
Moodle LMS - Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Aug 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 07:00 EDT
Scheduled - Moodle will be undergoing weekly maintenance on Thursday, Aug. 14 from 7 a.m. - 8 a.m. During this time, the application may be unavailable for the entirety of the update time period. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Jul 15, 15:58 EDT
Aug 13, 2025

No incidents reported.

Aug 12, 2025
Authentication/Login Services - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 12, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 08:00 EDT
Scheduled - ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Aug. 12 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jun 4, 16:01 EDT
Brandeis web servers - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 12, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 07:00 EDT
Scheduled - ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Aug. 12 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jun 4, 15:47 EDT
Aug 11, 2025
Campus Printing (Papercut) - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 11, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 17:00 EDT
Scheduled - ITS will be applying software and security updates to the campus-wide printing technology (Papercut) on Monday, Aug. 11 from 5:00 p.m. - 8:00 p.m. All Ricoh devices will be affected, along with every Faculty, Staff, and Student. During this window, the Ricoh devices will experience connection issues to the Papercut servers. It is best to refrain from sending any print jobs to the virtual print queues during this window as you will not be able to release the job and any jobs sent may get deleted. If you have any issues with printing after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jul 29, 11:46 EDT
Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025
Network Authentication Servers (Clearpass) - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 7, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 06:00 EDT
Scheduled - ITS will be performing maintenance to the campus network authentication servers (Clearpass) on Thursday, Aug. 7, from 6:00 a.m. - 12:00 p.m. The team will be replacing the certificates on the Clearpass servers. Clearpass authenticates all end user devices to the network. Users may be prompted to accept the new certificate. If you encounter any issues after the scheduled maintenance, please contact the Technology Help Desk (781-736-4357 or help@brandeis.edu).
Jul 17, 14:30 EDT
Moodle LMS - Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Aug 7, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 07:00 EDT
Scheduled - Moodle will be undergoing weekly maintenance on Thursday, Aug. 7 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Jul 15, 15:56 EDT
Aug 6, 2025

No incidents reported.

Aug 5, 2025
Account Management (identity.brandeis.edu) - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 5, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 08:00 EDT
Scheduled - Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Aug. 5 from 8:00 - 8:30 a.m. The team will be applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jun 4, 16:10 EDT
Aug 4, 2025

No incidents reported.

Aug 3, 2025

No incidents reported.

Aug 2, 2025

No incidents reported.

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