Information Technology Services will use this page to announce scheduled and unplanned outages. If you wish to be notified, please click the subscribe button and select which services you wish to receives updates for.
Update - We are currently continuing to monitor an issue affecting a small number of users on the campus wireless network. Devices may successfully connect to the Wi-Fi, but temporarily lack internet access. If this occurs for you follow these steps:
1. Wait up to 30 seconds for the internet connection to fully establish; or 2. Disable and re-enable Wi-Fi on your device. (Contact help@brandeis.edu if you need assistance)
Feb 19, 2026 - 16:02 EST
Monitoring - ITS is monitoring the campus network for any continuing problems that our customers may have connecting to the wireless network or to campus through the VPN. As of this evening (Friday February 13th), there are no continued reports of connectivity issues. If you continue to have any issues, please email help@brandeis.edu
Feb 13, 2026 - 18:13 EST
Identified - ITS has identified an issue that must include the support vendor for resolution. The current issues are not widespread and are likely only impacting users on campus and via the VPN once a day, or upon initial connection to the network. Further updates will be posted here.
Feb 13, 2026 - 14:44 EST
Investigating - ITS is currently investigating issues with internet and network connectivity both on campus and connecting to campus from the VPN.
Feb 13, 2026 - 13:44 EST
Authentication and Login
Operational
Authentication & Login Services
Operational
Brandeis Account Management Systems
Operational
Brandeis Websites
Operational
Box.com
Operational
Box Website
Operational
Box Drive
Operational
Box Downloads
Operational
Box Uploads
Operational
Box Uploads/Downloads
Operational
Box Sync
Operational
Box Login/SSO
Operational
Box Login/SSO
Operational
Box Box AI
Operational
Box Login/SSO
Operational
Campus Printing (Papercut)
Operational
Duo (two-factor authentication)
Operational
Google Workspace & Email Services
Operational
Google Apps Gmail
Operational
Google Apps Calendar
Operational
Google Apps Drive
Operational
Email delivery (sending/receiving)
Operational
Outbound mailing services
Operational
Email spam protection (Proofpoint)
Operational
Marketplace+/Coupa
Operational
Moodle
Operational
Network & Internet
Operational
Network & Internet
Operational
VPN (Pulse Secure)
Operational
Other Systems/Services
Operational
90 days ago
100.0
% uptime
Today
25Live Pro (scheduling software)
Operational
Maximo (Facilities Service Request System)
Operational
Library Systems
Operational
Other Campus Systems/Services
Operational
Network Shared Drives
Operational
TeamDynamix (Service Management and Ticketing )
Operational
90 days ago
100.0
% uptime
Today
Server Administration
Operational
90 days ago
100.0
% uptime
Today
Load balancer (Netscaler)
Operational
Server Administration
Operational
Network Directory Service (Active Directory)
Operational
90 days ago
100.0
% uptime
Today
UCCX Server
Operational
90 days ago
100.0
% uptime
Today
Network Authentication Server (Clearpass)
Operational
90 days ago
100.0
% uptime
Today
Brandeis Web Server
Operational
90 days ago
100.0
% uptime
Today
CMS (Website) Server
Operational
90 days ago
100.0
% uptime
Today
Authentication Server (LDAP)
Operational
90 days ago
100.0
% uptime
Today
Slate
Operational
Slate
Operational
Workday
Operational
90 days ago
100.0
% uptime
Today
Workday ERP Platform
Operational
Workday Student
Operational
90 days ago
100.0
% uptime
Today
Workday Finance
Operational
90 days ago
100.0
% uptime
Today
Zoom Telephone Services
Under Maintenance
Zoom Workplace
Under Maintenance
90 days ago
100.0
% uptime
Today
Zoom Workplace
Operational
90 days ago
100.0
% uptime
Today
Zoom Meetings
Operational
Zoom Video Webinars
Operational
Zoom Recordings
Operational
Zoom Zoom AIC
Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Feb. 24 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357). Posted on
Jan 07, 2026 - 11:26 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Feb. 24 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357). Posted on
Jan 06, 2026 - 16:04 EST
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Mar. 3 from 8:00 - 8:30 a.m. The team will be applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357). Posted on
Jan 07, 2026 - 10:39 EST
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Mar. 10 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357). Posted on
Jan 07, 2026 - 11:27 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Mar. 10 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357). Posted on
Jan 06, 2026 - 16:05 EST
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Mar. 17 from 8:00 - 8:30 a.m. The team will be applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357). Posted on
Jan 07, 2026 - 10:39 EST
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Mar. 24 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357). Posted on
Jan 07, 2026 - 11:28 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Mar. 24 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357). Posted on
Jan 06, 2026 - 16:06 EST
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Mar. 31 from 8:00 - 8:30 a.m. The team will be applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357). Posted on
Jan 07, 2026 - 10:41 EST
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Apr. 7 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357). Posted on
Jan 07, 2026 - 11:29 EST
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Apr. 21 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357). Posted on
Jan 07, 2026 - 11:30 EST
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, May 5 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357). Posted on
Jan 07, 2026 - 11:31 EST
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, May 19 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357). Posted on
Jan 07, 2026 - 11:32 EST
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Jun. 2 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357). Posted on
Jan 07, 2026 - 11:34 EST
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Jun. 16 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357). Posted on
Jan 07, 2026 - 11:35 EST
Completed -
The scheduled maintenance has been completed.
Feb 19, 08:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 07:00 EST
Scheduled -
Moodle will be undergoing weekly maintenance on Thursday, Feb. 19 from 7 a.m. - 8 a.m. During this time, the application may be unavailable for the entirety of the update time period. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Jan 7, 11:41 EST
Completed -
The scheduled maintenance has been completed.
Feb 18, 09:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 07:00 EST
Scheduled -
ITS will be performing maintenance to the campus wireless environment on Wednesday, Feb. 18 from 7:00 AM- 9:00 AM. The team will be applying configuration changes to the campus wireless environment. There is no anticipated impact to network service during this time. If you encounter any issues after the scheduled maintenance, please contact the Technology Help Desk (781-736-4357 or help@brandeis.edu).
Feb 6, 11:11 EST
Completed -
The scheduled maintenance has been completed.
Feb 18, 08:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 07:00 EST
Scheduled -
ITS will be performing emergency maintenance to on LMS infrastructure. The update will optimize system performance and stability and is related to connectivity issues with Moodle Communities site. There will be a period of about 30 minutes where Moodle Communities may be unavailable. If you encounter any issues after the scheduled maintenance, please contact the Technology Help Desk (781-736-4357 or help@brandeis.edu).
Feb 17, 19:36 EST
Completed -
The scheduled maintenance has been completed.
Feb 17, 21:15 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 16:45 EST
Scheduled -
ITS will be conducting maintenance on Tuesday, Feb 17 from 3:30 p.m. - 8:00 p.m. The Dell PowerScale array in the Lowell datacenter will be upgraded to a more recent version of its OneFS operating system, to address bugs, stability and security concerns. The procedure should be transparent to the user facing community, and no downtime/outage is expected. File access performance may be slightly affected during the upgrade window. The PowerScale array serves shares/exports the following areas: - Windows (SMB) file shares files.brandeis.edu research.brandeis.edu - Unix exports (Moodle, Boomi, Oracle/PeopleSoft) ps-low-nfs.brandeis.edu - HPCC home directories, lab and shares If you encounter any issues after the scheduled maintenance, please contact the Technology Help Desk (781-736-4357 or help@brandeis.edu).
Feb 17, 16:39 EST
Completed -
The scheduled maintenance has been completed.
Feb 17, 14:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 13:00 EST
Scheduled -
ITS will be performing maintenance to the campus network authentication servers (Clearpass) and the wireless environment on Tuesday, Feb. 17 from 1:00PM- 2:00PM. The team will be staging some changes in the wireless environment for the upcoming upgrade tomorrow. They will also be applying configuration changes to the Clearpass servers. There is no anticipated impact to network service during this time. If you encounter any issues after the scheduled maintenance, please contact the Technology Help Desk (781-736-4357 or help@brandeis.edu).
Feb 6, 11:08 EST
Completed -
The scheduled maintenance has been completed.
Feb 17, 08:30 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 08:00 EST
Scheduled -
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Feb. 17 from 8:00 - 8:30 a.m. The team will be applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jan 7, 10:37 EST
Completed -
The scheduled maintenance has been completed.
Feb 17, 08:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 06:00 EST
Scheduled -
ITS will be performing maintenance to the campus network authentication servers (Clearpass) on Tuesday, Feb. 17, from 6:00a.m - 8:00am. The team will be cleaning up the server side. There is no anticipated impact to network service during this time. If you encounter any issues after the scheduled maintenance, please contact the Technology Help Desk (781-736-4357 or help@brandeis.edu).
Feb 4, 15:22 EST
Completed -
The scheduled maintenance has been completed.
Feb 12, 08:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 07:00 EST
Scheduled -
Moodle will be undergoing weekly maintenance on Thursday, Feb. 12 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Jan 7, 11:39 EST
Completed -
The scheduled maintenance has been completed.
Feb 10, 08:30 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 08:00 EST
Scheduled -
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Feb. 10 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jan 6, 13:25 EST
Completed -
The scheduled maintenance has been completed.
Feb 10, 08:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 07:00 EST
Scheduled -
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Feb. 10 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jan 7, 11:24 EST
Completed -
The scheduled maintenance has been completed.
Feb 8, 02:30 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 00:30 EST
Scheduled -
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Sunday, Feb. 8 from 12:30 a.m.- 2:30 a.m. The vendor is performing maintenance on accounts.brandeis.edu and anticipates no impact. If there is impact it may affect password change or account claim during the window. If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Feb 4, 14:54 EST