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Information Technology Services will use this page to announce scheduled and unplanned outages. If you wish to be notified, please click the subscribe button and select which services you wish to receives updates for.

All Systems Operational
Authentication and Login ? Operational
Authentication/Login ? Operational
Brandeis Account Management (identity.brandeis.edu) ? Operational
Duo (two-factor authentication) ? Operational
Brandeis Websites and Applications ? Operational
Cable TV ? Operational
Collaboration and Sharing ? Operational
Box Website Operational
Box Drive Operational
Box Downloads Operational
Box Uploads Operational
Box Uploads/Downloads Operational
Box Sync Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Zoom Telephone Services ? Operational
Zoom Recordings Operational
Email ? Operational
Google Apps Gmail Operational
Mailing lists service (lists.brandeis.edu) ? Operational
Email spam protection (Proofpoint) Operational
Outbound mailing services ? Operational
Email delivery (sending/receiving) Operational
Desktop Systems Engineering Operational
ERP (Workday, sage, Finance, Data Warehouse) ? Operational
LATTE (Moodle) ? Operational
Library Systems ? Operational
Network/Internet ? Operational
Phone System Operational
Server Administration ? Operational
Load balancer (Netscaler) Operational
Server Administration Operational
Other Systems/Services Operational
Campus Passport Portal ? Operational
Campus Printing (Papercut) ? Operational
Facilities Service Request (Maximo) Operational
Slate Operational
VPN (Pulse Secure) Operational
25Live Pro (scheduling software) ? Operational
Miscellaneous Campus Systems/Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Apr 27, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:21 EDT
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, May 4 from 8-8:15 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 17, 17:13 EDT
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, May 11, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:24 EDT
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, May 18 from 8-8:15 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 17, 17:14 EDT
Workday - Scheduled Maintenance May 22, 02:00-14:00 EDT
Workday will be undergoing routine maintenance on Saturday, May 22 from 2 a.m. - 2 p.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 14:01 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, May 25, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:25 EDT
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Jun 8, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:28 EDT
Workday - Scheduled Maintenance Jun 12, 02:00-10:00 EDT
Workday will be undergoing routine maintenance on Saturday, June 12 from 2a.m. - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 13:49 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Jun 22, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:29 EDT
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Jul 6, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:33 EDT
Workday - Scheduled Maintenance Jul 17, 02:00-14:00 EDT
Workday will be undergoing routine maintenance on Saturday, July 17 from 2 a.m. - 2 p.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 14:04 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Jul 20, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:35 EDT
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Aug 3, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:37 EDT
Workday - Scheduled Maintenance Aug 14, 02:00-10:00 EDT
Workday will be undergoing routine maintenance on Saturday, Aug. 14 from 2a.m. - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 13:52 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Aug 17, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:39 EDT
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Aug 31, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:40 EDT
Workday - Scheduled Maintenance Sep 4, 02:00-10:00 EDT
Workday will be undergoing routine maintenance on Saturday, Sept. 4 from 2a.m. - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 13:54 EST
Workday - Scheduled Maintenance Sep 11, 02:00-06:00 EDT
Workday will be undergoing routine maintenance on Saturday, Sept. 11 from 2 a.m. - 6 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 14:25 EST
Workday - Scheduled Maintenance Oct 16, 02:00-14:00 EDT
Workday will be undergoing routine maintenance on Saturday, Oct. 16 from 2 a.m. - 2 p.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 14:05 EST
Workday - Scheduled Maintenance Nov 20, 02:00-10:00 EDT
Workday will be undergoing routine maintenance on Saturday, Nov. 20 from 2a.m. - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 13:56 EST
Workday - Scheduled Maintenance Dec 11, 02:00-10:00 EDT
Workday will be undergoing routine maintenance on Saturday, Dec. 11 from 2a.m. - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 13:58 EST
Past Incidents
Apr 21, 2021
Completed - The scheduled maintenance has been completed.
Apr 21, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 10:01 EDT
Scheduled - ITS will be conducting emergency maintenance to VPN (Pulse Secure) on Wednesday, Apr. 21 from 10 - 11:00 a.m. The team will be applying security patch during this time. There is no anticipated downtime or service disruption during the maintenance window. Windows file browsing may being disabled after the security patch is applied. If you encounter any issues, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Apr 21, 08:40 EDT
Apr 20, 2021
Completed - The scheduled maintenance has been completed.
Apr 20, 08:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 08:00 EDT
Scheduled - Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, April 20 from 8:00 a.m. - 6:00 p.m. The team will applying necessary changes and security updates. This is an extended maintenance window in order to apply changes to support the Workday Student project. The account creation tool will not be accessible during this time. All other account services such as password management will continue to be functional. If you have issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Mar 17, 17:12 EDT
Resolved - This incident has been resolved.
Apr 20, 07:34 EDT
Monitoring - ITS is aware that users may have experienced degraded system performance or slowness when accessing or using LATTE (university learning management system) earlier this afternoon. The team has implemented a fix to address the issue and will continue to monitor the system to ensure the system is working as expected. Updates will be posted as they become available. If you are experiencing an issue, please contact the Help Desk (help@brandeis.edu or 781-736-4357). Thank you for your patience.
Apr 19, 17:23 EDT
Apr 19, 2021
Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021
Completed - The scheduled maintenance has been completed.
Apr 14, 17:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 09:45 EDT
Scheduled - ITS will be provisioning course shells for the Summer 2021 term in LATTE on Wednesday, April 14, from 9:00 a.m. - 5:00 p.m. Users may continue to complete routine tasks during this time, but they may experience slower than usual performance as the course shells are created. If you encounter issues after this scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Apr 14, 09:35 EDT
Resolved - ITS has monitored the network and confirmed it is available and accessible to the community. If you continue to experience any issues, please contact the Help Desk (help@brandeis.edu or 781-736-4357). Thank you for your patience.
Apr 14, 14:32 EDT
Monitoring - ITS has identified the source of the issue have restored network service. Users should now be able to access to campus services and systems from both on and off campus. The team will continue to monitor the network to ensure it remains operational for the community. If you continue to experience any issues, please contact the Help Desk (help@brandeis.edu or 781-736-4357). Thank you for your patience.
Apr 14, 12:25 EDT
Investigating - ITS has identified an issue with the campus network (wired and wireless) that is affecting access to campus systems and services. Users may experience connectivity issues with the campus network (eduroam) or use of Pulse Secure VPN. To help us troubleshoot the issue, please contact the Help Desk (6-HELP or help@brandeis.edu) and provide your Brandeis username and computer's MAC address. This information will help us troubleshoot the issue further. We will post updates as they become available. We apologize for the inconvenience.
Apr 14, 11:57 EDT
Completed - The scheduled maintenance has been completed.
Apr 14, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 13:00 EDT
Scheduled - ITS will be conducting maintenance on 25Live on Wednesday, Apr. 14 from 1:00 - 2:00 p.m. ITS will be working with HVAC vendor (Siemens) to update the HVAC scheduling system to the new 25Live server. There is no anticipated impact to the campus HVAC systems during this time. However, if you encounter an issue with heating or cooling, contact Facilities at 6-8500 or www.brandeis.edu/facilities/.
Apr 9, 14:50 EDT
Apr 13, 2021
Completed - The scheduled maintenance has been completed.
Apr 13, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 08:00 EDT
Scheduled - ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Apr 13, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Mar 25, 16:16 EDT
Apr 12, 2021
Completed - The scheduled maintenance has been completed.
Apr 12, 12:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 11:45 EDT
Scheduled - ITS will be conducting emergency maintenance to the DHCP servers on Monday, Apr. 12 from 11:45 a.m. - 12:45 p.m. DHCP allows devices to gain access to the Brandeis network. ITS will be remove extra DHCP helper addresses that are no longer needed; this ensures the reliability and redundancy of the campus network infrastructure. There is no anticipated impact to Brandeis systems or services. If you have any issues after the scheduled work, contact the Help Desk (help@brandeis.edu or 6-HELP).
Apr 12, 11:42 EDT
Apr 11, 2021

No incidents reported.

Apr 10, 2021
Completed - The scheduled maintenance has been completed.
Apr 10, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 02:00 EDT
Scheduled - Workday will be undergoing routine maintenance on Saturday, April 10 from 2a.m. - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Jan 14, 13:46 EST
Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021
Completed - The scheduled maintenance has been completed.
Apr 7, 08:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 08:00 EDT
Scheduled - ITS will be updating the VPN client (Pulse Secure) on Wednesday, April 7 from 8:00 - 8:15 a.m. The team will be applying a new version and apply security updates during this time.. There may be a brief service outage during the maintenance window. For users of Pulse Secure, you will be prompted to accept the new version of the VPN client. If you have questions or encounter any issues, please contact the Help Desk (6-HELP or help@brandeis.edu)
Mar 31, 17:01 EDT
Resolved - Duo has confirmed that the previously reported issue with phone callback delivery to Chinese phone numbers is fully resolved and all services are now fully functional. If you encounter any issues with Duo two-factor authentication, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Apr 7, 08:06 EDT
Monitoring - Duo has implemented a fix to address the previously reported issue of phone call delivery issues to Chinese phone numbers. If you encounter any issues with Duo authentication, please contact the Help Desk (help@brandeis.edu or 781-736-4357). Thank you for your patience.
Apr 6, 12:37 EDT
Identified - Duo has identified there is an issue causing phone delivery issues to Chinese numbers and the Duo team is working to correct the issue as soon as possible. Where possible, use alternative authentication methods, such as push or SMS. Updates will be posted as they become available.
Apr 6, 10:36 EDT