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Information Technology Services will use this page to announce scheduled and unplanned outages. If you wish to be notified, please click the subscribe button and select which services you wish to receives updates for.

All Systems Operational
Authentication and Login ? Operational
Authentication/Login ? Operational
Brandeis Account Management (identity.brandeis.edu) ? Operational
Duo (two-factor authentication) ? Operational
Brandeis Websites and Applications ? Operational
Cable TV ? Operational
Collaboration and Sharing ? Operational
Box Website Operational
Box Drive Operational
Box Downloads Operational
Box Uploads Operational
Box Uploads/Downloads Operational
Box Sync Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Zoom Telephone Services ? Operational
Zoom Recordings Operational
Email ? Operational
Google Apps Gmail Operational
Mailing lists service (lists.brandeis.edu) ? Operational
Email spam protection (Proofpoint) Operational
Outbound mailing services ? Operational
Email delivery (sending/receiving) Operational
Desktop Systems Engineering Operational
ERP (Workday, sage, Finance, Data Warehouse) ? Operational
LATTE (Moodle) ? Operational
Library Systems ? Operational
Network/Internet ? Operational
Phone System Operational
Server Administration ? Operational
Load balancer (Netscaler) Operational
Server Administration Operational
Other Systems/Services Operational
Campus Passport Portal ? Operational
Campus Printing (Papercut) ? Operational
Facilities Service Request (Maximo) Operational
Slate Operational
VPN (Pulse Secure) Operational
25Live Pro (scheduling software) ? Operational
Miscellaneous Campus Systems/Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled - ITS will be conducting maintenance on the servers used for authentication services on Tuesday, May 24 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jan 13, 12:22 EST
LATTE - Weekly Maintenance May 26, 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, May 26 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Jan 13, 11:26 EST
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, May 31 from 8:00 - 8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 13, 12:00 EST
LATTE - Weekly Maintenance Jun 2, 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Jun. 2 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Jan 13, 11:27 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Jun. 7 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 13, 12:24 EST
LATTE - Weekly Maintenance Jun 9, 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Jun. 9 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Jan 13, 11:29 EST
Workday will be undergoing routine maintenance on Saturday, Jun. 11 from 2:00-10:00 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 19, 14:16 EST
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Jun. 14 from 8:00 - 8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 13, 12:02 EST
LATTE - Weekly Maintenance Jun 16, 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Jun. 16 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Jan 13, 11:30 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Jun. 21 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 13, 12:25 EST
LATTE - Weekly Maintenance Jun 23, 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Jun. 23 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Jan 13, 11:31 EST
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Jun. 28 from 8:00 - 8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 13, 12:03 EST
LATTE - Weekly Maintenance Jun 30, 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Jun. 30 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Jan 13, 11:32 EST
Workday will be undergoing routine maintenance on Saturday, Jul. 23 from 2:00 a.m. - 2:00 p.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 19, 15:15 EST
Workday will be undergoing routine maintenance on Saturday, Aug. 13 from 2:00-10:00 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 19, 14:18 EST
Workday will be undergoing routine maintenance on Saturday, Sept. 3 from 2:00-10:00 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 19, 14:20 EST
Workday will be undergoing routine maintenance on Saturday, Sept. 10 from 2:00-6:00 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 19, 15:22 EST
Workday will be undergoing routine maintenance on Saturday, Oct. 22 from 2:00 a.m. - 2:00 p.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 19, 15:17 EST
Workday will be undergoing routine maintenance on Nov. 19 from 2:00-10:00 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 19, 14:21 EST
Workday will be undergoing routine maintenance on Saturday, Dec. 10 from 2:00-10:00 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 19, 14:23 EST
Past Incidents
May 24, 2022

No incidents reported today.

May 23, 2022
Completed - The scheduled maintenance has been completed.
May 23, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 08:30 EDT
Scheduled - ITS will be updating the certificates used by ldap.unet.brandeis.edu on Monday, May 23 from 8: 30 a.m.-9:00 a.m. The certificates will be installed and the ldap service restarted. There is no anticipated downtime or impact to services. If you encounter any issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
May 9, 16:45 EDT
May 22, 2022

No incidents reported.

May 21, 2022
Completed - The scheduled maintenance has been completed.
May 21, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 02:00 EDT
Scheduled - Workday will be undergoing routine maintenance on Saturday, May 21 from 2:00 a.m. - 2:00 p.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Jan 19, 15:14 EST
May 20, 2022

No incidents reported.

May 19, 2022
Completed - The scheduled maintenance has been completed.
May 19, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 07:00 EDT
Scheduled - LATTE will be undergoing weekly maintenance on Thursday, May 19 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Jan 13, 11:25 EST
May 18, 2022

No incidents reported.

May 17, 2022
Completed - The scheduled maintenance has been completed.
May 17, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 08:00 EDT
Scheduled - Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, May 17 from 8:00 - 8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jan 13, 11:59 EST
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Completed - The scheduled maintenance has been completed.
May 12, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 07:00 EDT
Scheduled - LATTE will be undergoing weekly maintenance on Thursday, May 12 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Jan 13, 11:24 EST
May 11, 2022
Completed - The scheduled maintenance has been completed.
May 11, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 10:00 EDT
Scheduled - The Slate vendor (Technolutions) and ITS will be upgrading the authentication keys used for the following Slate databases: Undergraduate Admissions, GSAS, GPS, and Heller on Wednesday, May 11 from 10:00 a.m.-11:00 a.m. Only users of those specific Slate databases will be affected. No interruption in access is expected for people who are logged in to Slate prior to the upgrade starting. People who attempt to log in during the upgrade may have a short period (5-15 minutes) where they will receive an error that prevents login, but login will be successful once the upgrade is complete. If you encounter any issues, please contact the Technology Help Desk (781-736-4357 or help@brandeis.edu).
May 10, 09:38 EDT
May 10, 2022
Completed - The scheduled maintenance has been completed.
May 10, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 08:01 EDT
Scheduled - ITS will be conducting maintenance on the servers used for authentication services on Tuesday, May 10 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jan 13, 12:21 EST