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Information Technology Services will use this page to announce scheduled and unplanned outages. If you wish to be notified, please click the subscribe button and select which services you wish to receives updates for.

Monitoring - ITS has not received further reports of issues with campus printing (Papercut). We are continuing to monitor to ensure printing is available for the community. If you have any issues with printing, please contact the Help Desk (help@brandeis.edu or 6-HELP).
Oct 10, 16:31 EDT
Investigating - ITS is investigating intermittent issues with campus printing (Papercut). This affects administrative and student print jobs; users will encounter an error message when accessing the print job on-campus printers. Updates will be posted as they become available. We apologize for the inconvenience.
Oct 7, 10:42 EDT
Authentication and Login ? Operational
Authentication/Login ? Operational
Brandeis Account Management (identity.brandeis.edu) ? Operational
Brandeis Websites and Applications ? Operational
Cable TV ? Operational
Collaboration and Sharing ? Operational
Box Website Operational
Box Drive Operational
Box Downloads Operational
Box Uploads Operational
Box Uploads/Downloads Operational
Box Sync Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Zoom Telephone Services ? Operational
Email ? Operational
Google Apps Gmail Operational
Mailing lists service (lists.brandeis.edu) ? Operational
Email spam filtering (Proofpoint) Operational
ERP (Workday, sage, Finance, Data Warehouse) ? Operational
LATTE ? Operational
Library Systems ? Operational
Network/Internet ? Operational
Phone System Operational
Other Systems/Services Operational
Facilities Service Request (Maximo) Operational
Papercut (campus printing) Operational
25Live (scheduling software) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Workday - Scheduled Maintenance Oct 19, 02:00-14:00 EDT
Workday will be undergoing routine maintenance during this time. Access to Workday will be unavailable on Saturday, October 19 from 2:00 AM to 2:00 PM. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact for Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Posted on Oct 4, 11:18 EDT
CollegeNet, service provider for our scheduling software will be upgrading 25Live to a new improved version of the platform, branded 25Live Pro during this time. There is no impact or anticipated downtime. If you have any questions after the scheduled upgrade, please contact the Help Desk (6-HELP or help@brandeis.edu).
Posted on Sep 16, 09:55 EDT
LDAP, Identity Maintenance Oct 24, 11:00-12:00 EDT
Releasing changes to better support preferred names. No downtime is expected.
Posted on Oct 17, 12:58 EDT
Kivuto, vendor who maintains Brandeis On the Hub (software webstore) will be applying a necessary update during this time. On the Hub will be unavailable during the scheduled maintenance window. If you have any issues accessing On the Hub after the update, please contact the Help Desk (help@brandeis.edu or 6-HELP).
Posted on Oct 11, 09:48 EDT
Past Incidents
Oct 18, 2019

No incidents reported today.

Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019
Completed - The scheduled maintenance has been completed.
Oct 15, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 18:00 EDT
Scheduled - ITS will be applying a critical update to the campus wireless network configuration during this time. There will be minimal to no impact to users. If you experience any issues with the campus WiFi, please contact the Help Desk (6-HELP or help@brandeis.edu.)
Oct 15, 14:47 EDT
Resolved - This incident has been resolved.
Oct 15, 09:31 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 12, 08:41 EDT
Investigating - We are currently investigating problems with the public websites such as www.brandeis.edu
Oct 12, 08:35 EDT
Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 11, 2019
Completed - The scheduled maintenance has been completed.
Oct 11, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 06:00 EDT
Scheduled - ITS will upgrade the campus wireless network during this time. Specifically, a firmware update will be applied to the controllers and campus wireless access points. There will be minimal to no impact to users as it will redirect network traffic from one access point to another if needed. If you experience any issues with the campus WiFi, please contact the Help Desk (6-HELP or help@brandeis.edu.)
Oct 10, 13:43 EDT
Oct 10, 2019
Completed - The scheduled maintenance has been completed.
Oct 10, 07:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 07:00 EDT
Scheduled - ITS will be performing maintenance to LATTE during this time. The system will be unavailable to all users during the maintenance window. If you experience issues in LATTE after the scheduled maintenance window, please contact the Help Desk (6-HELP or help@brandeis.edu).
Oct 4, 14:52 EDT
Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019
Resolved - This incident has been resolved.
Oct 7, 20:20 EDT
Monitoring - Workday previously reported intermittent performance issues resulting in slowness. They have implemented a fix to resolve the issue and are monitoring to ensure that access and use of Workday is working as expected. If you have any issues with Workday, please contact the Help Desk (help@brandeis.edu or 6-HELP).
Oct 7, 14:37 EDT
Completed - The scheduled maintenance has been completed.
Oct 7, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 14:00 EDT
Scheduled - ITS will be performing maintenance to the virtual machine (Xen) during this time. There is no impact or scheduled impact to the community associated with the work.
Oct 7, 11:30 EDT
Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.