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Information Technology Services will use this page to announce scheduled and unplanned outages. If you wish to be notified, please click the subscribe button and select which services you wish to receives updates for.

Monitoring - ITS has restored service to the Brandeis Course Listing - please use brandeis.schdl.net to access the tool. We will continue to monitor the application to ensure it continues to be available to students to build upcoming course schedules. If you encounter any issues accessing brandeis.schdl.net, please contact the Help Desk (6-HELP or help@brandeis.edu). For issues with course registration, contact the Registrar's Office (registrar@brandeis.edu). Thank you for your patience.
Feb 26, 07:53 EST
Identified - ITS has identified the source of the previously reported issue of course scheduling (Schdl.net) being unavailable. The team is actively working on resolving the issue. We will continue to post updates as they become available. Thank you for your patience.
Feb 25, 10:33 EST
Investigating - ITS is aware that the university class schedule system (Schdl.net) is unavailable. The team is working on restoring service as soon as possible. Updates will be posted as they become available. We apologize for the inconvenience.
Feb 24, 18:41 EST
Authentication and Login ? Operational
Authentication/Login ? Operational
Brandeis Account Management (identity.brandeis.edu) ? Operational
Brandeis Websites and Applications ? Operational
Cable TV ? Operational
Collaboration and Sharing ? Operational
Box Website Operational
Box Drive Operational
Box Downloads Operational
Box Uploads Operational
Box Uploads/Downloads Operational
Box Sync Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Zoom Telephone Services ? Operational
Email ? Operational
Google Apps Gmail Operational
Mailing lists service (lists.brandeis.edu) ? Operational
Email spam protection (Proofpoint) Operational
Desktop Systems Engineering Operational
ERP (Workday, sage, Finance, Data Warehouse) ? Operational
LATTE (Moodle) ? Operational
Library Systems ? Operational
Network/Internet ? Operational
Phone System Operational
Server Administration ? Operational
Load balancer (Netscaler) Operational
Server Administration Operational
Other Systems/Services Operational
Campus printing (Papercut) Operational
Facilities Service Request (Maximo) Operational
Slate Operational
25Live Pro (scheduling software) ? Operational
Miscellaneous Campus Systems/Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
LATTE - Scheduled Maintenance Mar 4, 07:00-07:15 EST
ITS will be performing maintenance to LATTE on Wednesday, March 4 at 7:00-7:15 a.m. There is no anticipated downtime; the system will be available to all users during the maintenance window. If you experience issues in LATTE after the scheduled maintenance window, please contact the Help Desk (6-HELP or help@brandeis.edu).
Posted on Feb 10, 11:28 EST
LDAP replica maintenance Mar 4, 09:00-11:00 EST
LDAP replicas will be undergoing server maintenance. No downtime is expected.
Posted on Jan 7, 09:41 EST
LATTE - Scheduled Maintenance Mar 11, 11:28-11:43 EST
ITS will be performing maintenance to LATTE on Wednesday, March 11 at 7:00-7:15 a.m. There is no anticipated downtime; the system will be available to all users during the maintenance window. If you experience issues in LATTE after the scheduled maintenance window, please contact the Help Desk (6-HELP or help@brandeis.edu).
Posted on Feb 10, 11:28 EST
LATTE - Scheduled Maintenance Mar 18, 07:00-07:15 EST
ITS will be performing maintenance to LATTE on Wednesday, March 18 at 7:00-7:15 a.m. There is no anticipated downtime; the system will be available to all users during the maintenance window. If you experience issues in LATTE after the scheduled maintenance window, please contact the Help Desk (6-HELP or help@brandeis.edu).
Posted on Feb 10, 11:31 EST
LATTE - Scheduled Maintenance Mar 25, 11:34-12:19 EST
ITS will be performing maintenance to LATTE on Wednesday, March 25 at 7:00-7:45 a.m. There is no anticipated downtime; the system will be available to all users during the maintenance window. If you experience issues in LATTE after the scheduled maintenance window, please contact the Help Desk (6-HELP or help@brandeis.edu).
Posted on Feb 10, 11:35 EST
ITS will be conducting maintenance to the DNS and DHCP servers on Thursday, Feb 6 at 7-8 a.m. DNS maps website names into network addresses. DHCP allows devices to gain access to the Brandeis network. ITS will be testing the servers to ensures there is appropriate reliability and redundancy of the campus network infrastructure. There is no anticipated impact to Brandeis systems or services. If you have any issues after the scheduled work, contact the Help Desk (help@brandeis.edu or 6-HELP).
Posted on Feb 10, 11:18 EST
ITS will be applying server maintenance on Wednesday, May 27 from 6:00-9:00 p.m. Specifically to conduct failover testing and applying upgrades to NetApp storage. There is no anticipated downtime but there may be minor delays when accessing file shares. If you experience any issues after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Posted on Feb 10, 22:01 EST
ITS will be applying server maintenance on Wednesday, Aug. 19 from 6:00-9:00 p.m. Specifically to conduct failover testing and applying upgrades to NetApp storage. There is no anticipated downtime but there may be minor delays when accessing file shares. If you experience any issues after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Posted on Feb 10, 22:03 EST
ITS will be applying server maintenance on Tuesday, Dec. 22 from 6:00-9:00 p.m. Specifically to conduct failover testing and applying upgrades to NetApp storage. There is no anticipated downtime but there may be minor delays when accessing file shares. If you experience any issues after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Posted on Feb 10, 22:04 EST
Past Incidents
Feb 26, 2020
Completed - The scheduled maintenance has been completed.
Feb 26, 07:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 07:00 EST
Scheduled - ITS will be performing maintenance to LATTE on Wednesday, Feb. 26 at 7:00-7:45 a.m. There is no anticipated downtime; the system will be available to all users during the maintenance window. If you experience issues in LATTE after the scheduled maintenance window, please contact the Help Desk (6-HELP or help@brandeis.edu).
Jan 13, 14:17 EST
Feb 25, 2020
Completed - The scheduled maintenance has been completed.
Feb 25, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 06:00 EST
Scheduled - ITS will be applying a change to the load balancing software (Netscaler) on Tuesday, Feb. 25 from 6-8:00 a.m. Specifically to update LDAP - authentication used for applications such as Adirondack, R25, MicroStrategy, etc. Load balancing is used to improve the reliability and resiliency for applications. There is no impact or associated downtime. If you have any issues, please contact the Help Desk (6-HELP or help@brandeis.edu).
Feb 13, 17:12 EST
Feb 23, 2020

No incidents reported.

Feb 22, 2020
Completed - The scheduled maintenance has been completed.
Feb 22, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 02:00 EST
Scheduled - Workday will be undergoing routine maintenance on Saturday, Feb. 22 from 2 a.m. - 2 p.m. Access to Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact for Brandeis employees is that they will not be able to access Workday from any internet connection during this time. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Feb 6, 20:23 EST
Feb 21, 2020
Completed - The scheduled maintenance has been completed.
Feb 21, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 07:00 EST
Scheduled - ITS will be performing maintenance to the campus network on Friday, Feb. 21 from 7:00 a.m. - 3:00 p.m. The team will be completing work to shore up the VLANs on the distribution switches across campus as needed. There is no anticipated impact to service during this time. If you encounter any issues after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Feb 13, 13:21 EST
Feb 20, 2020
Completed - The scheduled maintenance has been completed.
Feb 20, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 18:00 EST
Scheduled - ITS will be applying a configuration change to the campus firewall on Thursday, Feb 20 from 6-7 p.m. If you encounter any issues with the network (wired or wireless) after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu)
Feb 5, 16:43 EST
Completed - The scheduled maintenance has been completed.
Feb 20, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 08:01 EST
Scheduled - ITS will be performing maintenance to the campus network on Thursday, Feb. 20 from 8:00 a.m. - 3:00 p.m. The team will be working on the campus authentication servers (ClearPass) and the wireless controllers (Aruba OS8) during this time. There is no anticipated impact to service during this time. If you encounter any issues after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Feb 13, 10:51 EST
Completed - The scheduled maintenance has been completed.
Feb 20, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 06:01 EST
Scheduled - ITS will be performing maintenance to the campus voice system on Thursday, Feb. 20 from 6:00 a.m. - 8:00 a.m. The team will replace the PSTN Gateway Hardware in Admissions. There is no anticipated impact to voice services during this time. If you encounter any issues after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Feb 13, 11:07 EST
Completed - The scheduled maintenance has been completed.
Feb 20, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 06:01 EST
Scheduled - ITS will be performing maintenance to the campus voice system on Thursday, Feb. 20 from 6:00 a.m. - 8:00 a.m. The team will replace the PSTN Gateway Hardware in Feldberg. There is no anticipated impact to voice services during this time. If you encounter any issues after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Feb 13, 11:06 EST
Completed - The scheduled maintenance has been completed.
Feb 20, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 06:01 EST
Scheduled - ITS will be conducting maintenance on the UNet Home Space servers on Thursday, Feb. 20 from 6:00 a.m. to 8:00 a.m - specifically limpet.unet.brandeis.edu from 6-7 a.m. and starfish.unet.brandeis.edu from 7-8 a.m. The servers (limpet or starfish) are used for personal network-based file storage. During this time, there may be a minor disruption in service; you may need to use the other server to access your UNet Home Space. If you have any issues after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Feb 12, 19:14 EST
Feb 19, 2020
Completed - The scheduled maintenance has been completed.
Feb 19, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 18:00 EST
Scheduled - ITS will be applying server maintenance on Wednesday, Feb. 19 from 6:00-9:00 p.m. Specifically to conduct failover testing and applying upgrades to NetApp storage. There is no anticipated downtime but there may be minor delays when accessing file shares. If you experience any issues after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Feb 10, 22:00 EST
Completed - The scheduled maintenance has been completed.
Feb 19, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 08:00 EST
Scheduled - ITS will be conducting maintenance on the campus wireless network (Aruba OS8) on Wednesday, Feb. 12 from 8 a.m. - 2 p.m. There is no anticipated downtime or disruption in wireless network connectivity during this time. If you have any issues, please contact the Help Desk (6-HELP or help@brandeis.edu)
Feb 13, 12:50 EST
Completed - The scheduled maintenance has been completed.
Feb 19, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 06:00 EST
Scheduled - ITS will be performing maintenance to the campus network authentication servers (Clearpass) on Wednesday, Feb. 19 from 6:00 a.m. - 9:00 a.m. (part 1 of 2). There is no anticipated impact to service during this time. If you encounter any issues after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Feb 13, 10:43 EST
Completed - The scheduled maintenance has been completed.
Feb 19, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 06:00 EST
Scheduled - ITS will be updating the load balancing software (Netscaler) on Wednesday, Feb. 19 from 6-9 a.m; this is part 2 of 2. Load balancing is used to improve the responsiveness and increase availability of various applications. There is no impact or associated downtime of Brandeis systems or services. If you have any issues, please contact the Help Desk (6-HELP or help@brandeis.edu).
Feb 3, 16:50 EST
Completed - The scheduled maintenance has been completed.
Feb 19, 07:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 07:00 EST
Scheduled - ITS will be performing maintenance to LATTE on Wednesday, Feb. 19 at 7:00-7:15 a.m. There is no anticipated downtime; the system will be available to all users during the maintenance window. If you experience issues in LATTE after the scheduled maintenance window, please contact the Help Desk (6-HELP or help@brandeis.edu).
Jan 13, 14:16 EST
Feb 18, 2020
Completed - The scheduled maintenance has been completed.
Feb 18, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 06:00 EST
Scheduled - ITS will be updating the load balancing software (Netscaler)on Tuesday, Feb. 18 at 6-9 a.m Load balancing is used to improve the responsiveness and increase availability of various applications. There is no impact or associated downtime of Brandeis systems or services. If you have any issues, please contact the Help Desk (6-HELP or help@brandeis.edu).
Feb 3, 16:49 EST
Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020
Completed - The scheduled maintenance has been completed.
Feb 13, 08:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 08:00 EST
Scheduled - ITS will be applying a software update to Brandeis Account Tools (identity.brandeis.edu) on Thursday, Feb. 13 from 8-8:15 a.m. There is no expected disruption in service. If you have any issues accessing or using Account Tools after scheduled maintenance, contact the Help Desk (help@brandeis.edu or 6-HELP)
Feb 6, 08:00 EST
Completed - The scheduled maintenance has been completed.
Feb 13, 07:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 06:00 EST
Scheduled - ITS will conducting maintenance to campus email servers (mail.brandeis.edu) on Thursday, Feb. 13 from 6-7 a.m. The team will reboot the on-campus outbound email servers that are used for non-google email (mail.brandeis.edu or smtp.brandeis.edu). There may be a slight delay in mail delivery. If you have any issues, contact the Help Desk (help@brandeis.edu or 781-736-HELP).
Feb 6, 15:52 EST
Feb 12, 2020
Completed - The scheduled maintenance has been completed.
Feb 12, 07:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 07:00 EST
Scheduled - ITS will be performing maintenance to LATTE on Wednesday, Feb. 2 at 7:00-7:15 a.m. There is no anticipated downtime; the system will be available to all users during the maintenance window. If you experience issues in LATTE after the scheduled maintenance window, please contact the Help Desk (6-HELP or help@brandeis.edu).
Jan 13, 14:15 EST