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Information Technology Services will use this page to announce scheduled and unplanned outages. If you wish to be notified, please click the subscribe button and select which services you wish to receives updates for.

All Systems Operational
Authentication and Login ? Operational
Authentication/Login ? Operational
Brandeis Account Management (identity.brandeis.edu) ? Operational
Duo (two-factor authentication) ? Operational
Brandeis Websites and Applications ? Operational
Cable TV ? Operational
Collaboration and Sharing ? Operational
Box Website Operational
Box Drive Operational
Box Downloads Operational
Box Uploads Operational
Box Uploads/Downloads Operational
Box Sync Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Zoom Telephone Services ? Operational
Zoom Recordings Operational
Email ? Operational
Google Apps Gmail Operational
Mailing lists service (lists.brandeis.edu) ? Operational
Email spam protection (Proofpoint) Operational
Outbound mailing services ? Operational
Email delivery (sending/receiving) Operational
Desktop Systems Engineering Operational
ERP (Workday, sage, Finance, Data Warehouse) ? Operational
LATTE (Moodle) ? Operational
Library Systems ? Operational
Network/Internet ? Operational
Phone System Operational
Server Administration ? Operational
Load balancer (Netscaler) Operational
Server Administration Operational
Other Systems/Services Operational
Campus Passport Portal ? Operational
Campus Printing (Papercut) ? Operational
Facilities Service Request (Maximo) Operational
Slate Operational
VPN (Pulse Secure) Operational
25Live Pro (scheduling software) ? Operational
Miscellaneous Campus Systems/Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, November 30 from 8-8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Nov 30, 08:00 EST
ITS will be conducting maintenance on Tuesday, Nov. 30 from 6:00-11:59 p.m. The team will be performing routine maintenance on network registration systems. Users will not be able to self register during this time. If you encounter any issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu).
Posted on Nov 17, 13:18 EST
LATTE - Weekly Maintenance Dec 2, 12:18-13:18 EST
LATTE will be undergoing weekly maintenance on Thursday, December 2 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Nov 12, 15:24 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Dec 7, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Aug 5, 11:05 EDT
LATTE - Weekly Maintenance Dec 9, 12:18-13:18 EST
LATTE will be undergoing weekly maintenance on Thursday, December 9 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Nov 12, 15:25 EST
Workday - Scheduled Maintenance Dec 11, 02:00-10:00 EST
Workday will be undergoing routine maintenance on Saturday, Dec. 11 from 2a.m. - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 13:58 EST
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, December 14 from 8-8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Dec 14, 08:00 EST
LATTE - Weekly Maintenance Dec 16, 12:18-13:18 EST
LATTE will be undergoing weekly maintenance on Thursday, December 16 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Nov 12, 15:26 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Dec 21, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Aug 5, 11:06 EDT
LATTE - Weekly Maintenance Dec 23, 12:18-13:18 EST
LATTE will be undergoing weekly maintenance on Thursday, December 23 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Nov 12, 15:27 EST
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, December 28 from 8-8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 23, 14:46 EDT
Past Incidents
Nov 29, 2021

No incidents reported today.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021
Completed - The scheduled maintenance has been completed.
Nov 23, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 08:00 EST
Scheduled - ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Nov 23, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Aug 5, 11:04 EDT
Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021
Completed - The scheduled maintenance has been completed.
Nov 20, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 02:00 EST
Scheduled - Workday will be undergoing routine maintenance on Saturday, Nov. 20 from 2a.m. - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Jan 14, 13:56 EST
Nov 19, 2021
Completed - The scheduled maintenance has been completed.
Nov 19, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 09:00 EST
Scheduled - ITS will be provisioning course shells for the Spring 2022 term in LATTE during the week of November 15 (starting 8 a.m., Nov 15 through 5 p.m . on Friday, Nov 19). Users may continue to complete routine tasks during this time. If you encounter any issues during the scheduled service event, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Nov 15, 08:25 EST
Nov 18, 2021
Completed - The scheduled maintenance has been completed.
Nov 18, 13:18 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 12:18 EST
Scheduled - LATTE will be undergoing weekly maintenance on Thursday, Nov. 18, from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Nov 16, 10:24 EST
Nov 17, 2021

No incidents reported.

Nov 16, 2021
Completed - The scheduled maintenance has been completed.
Nov 16, 08:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 08:00 EST
Scheduled - Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, November 16 from 8-8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Nov 16, 08:00 EST
Nov 15, 2021