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Information Technology Services will use this page to announce scheduled and unplanned outages. If you wish to be notified, please click the subscribe button and select which services you wish to receives updates for.

All Systems Operational
Authentication and Login ? Operational
Authentication/Login ? Operational
Brandeis Account Management (identity.brandeis.edu) ? Operational
Brandeis Websites and Applications ? Operational
Cable TV ? Operational
Collaboration and Sharing ? Operational
Box Downloads Operational
Box Sync Operational
Box Uploads Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Zoom Telephone Services ? Operational
Email ? Operational
Google Apps Gmail Operational
Mailing lists service (lists.brandeis.edu) ? Operational
ERP (sage, BUSS, Finance, Data Warehouse) ? Operational
LATTE ? Operational
Library Systems ? Operational
Network/Internet ? Operational
Phone System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
LATTE - Scheduled Maintenance Aug 27, 07:30-08:45 EDT
ITS will be performing maintenance to LATTE to address the issue related to the recent LATTE outages. LATTE will be unavailable to all users for 15 minutes. If you experience issues in LATTE after the scheduled maintenance window, please contact the Help Desk (6-HELP or helpdesk@brandeis.edu).
Posted on Aug 23, 15:08 EDT
Past Incidents
Aug 25, 2019

No incidents reported today.

Aug 24, 2019

No incidents reported.

Aug 23, 2019
Resolved - This incident has been resolved.
Aug 23, 15:08 EDT
Monitoring - ITS has restored function and implemented a solution at this time. We are continuing to monitor the system and will provide updates as needed. If you encounter further issues, please contact the Help Desk (6-HELP or help@brandeis.edu).
Aug 22, 06:50 EDT
Identified - ITS has identified the cause of the issue related to creating or editing assignment activities. We have restored function at this time and are continuing to investigate a permanent solution. We will update this incident as more information becomes available. If you encounter further issues, please contact the Help Desk (6-HELP or help@brandeis.edu).
Aug 20, 14:11 EDT
Investigating - ITS is aware of an issue related to creating or editing assignment activities that utilize TurnItIn, affecting instructors and course assistants. We are currently investigating the root cause and will provide updates as they become available. If you encounter issues, please contact the Help Desk (6-HELP or help@brandeis.edu).
Aug 20, 13:30 EDT
Aug 21, 2019
Completed - The scheduled maintenance has been completed.
Aug 21, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 08:00 EDT
Scheduled - ITS will be performing an update to LATTE during this time. The update will improve functionality of a few current plugins. No downtime is expected. If you encounter issues after the scheduled maintenance, contact latte@brandeis.edu
Aug 14, 11:41 EDT
Aug 20, 2019
Completed - The scheduled maintenance has been completed.
Aug 20, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 18:00 EDT
Scheduled - ITS will be conducting maintenance on the NetApp file server clusters at this time. ITS will be updating the operating system. There may be brief periods of service disruption or pauses in accessing both the NFS shares and the virtual servers in Brandeis' IT environment during this time. Access to shares on files.brandeis.edu may also experience slowness or pauses in access during this time. If you have any issues after the scheduled maintenance, contact the Help Desk (6-HELP or help@brandeis.edu).
Aug 13, 11:50 EDT
Completed - The scheduled maintenance has been completed.
Aug 20, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 13:00 EDT
Scheduled - ILLiad will be down on Tuesday, Aug. 20, from 1 to 3 p.m. due to a server move. People can pick up and turn in Interlibrary Loan (ILL) items, but no new requests can be made during this time. For questions about ILL, please contact ill@brandeis.edu.
Aug 13, 17:56 EDT
Completed - The scheduled maintenance has been completed.
Aug 20, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 07:30 EDT
Update - The Access Management System (CCure) will be undergoing maintenance during this time. This may affect access to buildings or secure spaces. If you have issues accessing a building, please contact Public Safety (6-5000).
Aug 19, 15:38 EDT
Scheduled - The Access Management System (CCure) will be undergoing maintenance during this time. This may affect access to buildings or secure spaces. If you have issues accessing a building, please contact Public Safety (6-5000).
Aug 19, 15:38 EDT
Aug 19, 2019
Resolved - This incident has been resolved.
Aug 19, 18:31 EDT
Monitoring - The previously reported issue of service availability from off-campus has been fixed. ITS will continue to monitor the issue to ensure that systems and services are working as expected. If you have any issues, please contact the Help Desk (help@brandeis.edu).
Aug 19, 16:15 EDT
Investigating - There is a reported issue accessing various Brandeis systems and services from off-campus. ITS is aware of the issue and is currently investigating the source of the issue. Updates will be posted as they become available.
Aug 19, 16:05 EDT
Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019
Completed - The scheduled maintenance has been completed.
Aug 15, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 18:00 EDT
Scheduled - ITS will be performing scheduled network maintenance during this time. There will be a service disruption in campus networking (wired and wireless) from 6:00-6:30pm, and possibly intermittent connectivity for the duration of the maintenance window. If you have any problems after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 736-HELP).
Aug 12, 20:35 EDT
Aug 14, 2019

No incidents reported.

Aug 13, 2019
Completed - The scheduled maintenance has been completed.
Aug 13, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 18:00 EDT
Scheduled - ITS will be upgrading the campus-wide printing technology (Papercut) during this time. Printing will be unavailable during this time; please plan accordingly. Print jobs sent to the queue will not be deleted and will be available for release after the upgrade is complete. If you have any issues with printing after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Aug 7, 08:42 EDT
Resolved - LATTE service has been fully restored at this time. If you encounter issues accessing LATTE, please contact the Help Desk (6-HELP or help@brandeis.edu).
Aug 13, 12:59 EDT
Monitoring - ITS is aware that there was an outage of LATTE this morning. We have restored service at this time and are investigating the root cause. We will continue to monitor and will update this incident as more information becomes available. If you encounter issues accessing LATTE, please contact the Help Desk (6-HELP or help@brandeis.edu).
Aug 13, 10:27 EDT
Investigating - LATTE is currently experiencing an outage, affecting all users. ITS is aware of the issue and is currently investigating the root cause. Updates will be made as they become available. If you are experiencing an issue, please contact the Technology Help Desk at 781-736-HELP (x64357). Thank you for your patience.
Aug 13, 08:52 EDT
Completed - The scheduled maintenance has been completed.
Aug 13, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 08:00 EDT
Scheduled - ILLiad will be down during this time due to a server move. People can pick up and turn in Interlibrary Loan (ILL) items, but no new requests can be made during this time. For questions about ILL, please contact ill@brandeis.edu .
Aug 1, 16:49 EDT
Completed - The scheduled maintenance has been completed.
Aug 13, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 06:00 EDT
Scheduled - ITS will be performing scheduled network maintenance in the Science Complex. The networking team will cutover the wireless network to new wireless controllers. There will be a temporary disruption in wireless networking during this time (approx. 15 min). If you have any problems during the scheduled network maintenance, please contact the Help Desk (help@brandeis.edu or 736-HELP).
Aug 12, 20:30 EDT
Completed - The scheduled maintenance has been completed.
Aug 13, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 06:07 EDT
Scheduled - Information Technology Services will be upgrading Lynda.com accounts to LinkedIn Learning Lynda.com during the scheduled maintenance. No action is needed and users will not lose any information associated with their account as all admin and learner data including content, account settings, and histories will carry over to LinkedIn Learning. To learn more, visit: https://www.brandeis.edu/its/support/linkedin-learning/index.html.
Aug 6, 19:29 EDT
Aug 11, 2019

No incidents reported.