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Information Technology Services will use this page to announce scheduled and unplanned outages. If you wish to be notified, please click the subscribe button and select which services you wish to receives updates for.

In progress - The CMS server transition is in progress. The CMS will be unavailable through Monday, July 22.
Jul 19, 00:00 EDT
Scheduled - The CMS will be unavailable from Friday, July 19, through Monday, July 22, while the database is being moved from a campus server to Cascade Cloud.
Authentication and Login ? Operational
Authentication/Login ? Operational
Brandeis Account Management (identity.brandeis.edu) ? Operational
Brandeis Websites and Applications ? Under Maintenance
Cable TV ? Operational
Collaboration and Sharing ? Operational
Box Downloads Operational
Box Sync Operational
Box Uploads Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Zoom Telephone Services ? Operational
Email ? Operational
Google Apps Gmail Operational
Mailing lists service (lists.brandeis.edu) ? Operational
ERP (sage, BUSS, Finance, Data Warehouse) ? Operational
LATTE ? Operational
Library Systems ? Operational
Network/Internet ? Operational
Phone System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ITS will be performing scheduled network maintenance in Feldberg during this time. The networking team will be cutting over the wireless network to new wireless controllers. There will be a temporary disruption in wireless networking during this time. If you have any problems during the scheduled network maintenance, please contact the Help Desk (help@brandeis.edu or 736-HELP).
Posted on Jul 19, 15:15 EDT
LATTE Maintenance Jul 24, 09:00-11:00 EDT
ITS will be performing an update to LATTE during this time. The update will bring third party plugins to the latest version. No downtime is expected. If you encounter issues after the scheduled maintenance, contact latte@brandeis.edu
Posted on Jul 18, 11:19 EDT
Wordpress Maintenance Jul 25, 10:00-11:00 EDT
ITS will be performing an update to Wordpress plugins during this time. No downtime is expected. If you encounter issues after the scheduled maintenance, contact web@brandeis.edu.
Posted on Jul 18, 15:31 EDT
Past Incidents
Jul 20, 2019

No incidents reported today.

Jul 19, 2019
Resolved - The fiber has been repaired and service restored at the 51 Sawyer Road offices.
Jul 19, 14:22 EDT
Identified - The outage is due to a damaged fiber optic cable at the Gosman gym. A cabling company is here now making repairs and a splicing crew will be here later to terminate the cable and restore the connection to Sawyer Road.
Jul 19, 12:55 EDT
Investigating - ITS is investigating a network outage at 51 Sawyer Road. We will post additional updates here as they become available.
Jul 19, 09:28 EDT
Jul 18, 2019

No incidents reported.

Jul 17, 2019
Completed - The scheduled maintenance has been completed.
Jul 17, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 09:00 EDT
Scheduled - ITS will be performing an update to LATTE at this time. The update is to improve integration with Turnitin. No downtime is expected. If you encounter any issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 6-HELP).
Jul 16, 20:02 EDT
Jul 16, 2019

No incidents reported.

Jul 15, 2019
Completed - The scheduled maintenance has been completed.
Jul 15, 15:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 14:30 EDT
Scheduled - Squid proxy server settings will be updated on Monday, July 15th, from 2:30 PM - 3:30 PM. The squid process will have to restart to apply the changes, so there may be a short interruption in service.
Jul 15, 13:48 EDT
Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019
Completed - The scheduled maintenance has been completed.
Jul 12, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 06:00 EDT
Scheduled - ITS will be upgrading the network switches in Goldman-Schwartz during this time. During the upgrade scheduled, all internet access (wired and wireless) including Brandeis campus phones will not be available in the service area. The network outage is localized to the specified service area and will not impact adjacent buildings. If you encounter any issues, please contact the Help Desk (6-HELP or help@brandeis.edu).
Jul 10, 14:11 EDT
Jul 11, 2019
Completed - The scheduled maintenance has been completed.
Jul 11, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 06:00 EDT
Scheduled - ITS will be upgrading the network switches in the Crown Center during this time. During the upgrade scheduled, all internet access (wired and wireless) including Brandeis campus phones will not be available in the service area. The network outage is localized to the specified service area and will not impact adjacent buildings. If you encounter any issues, please contact the Help Desk (6-HELP or help@brandeis.edu).
Jul 10, 14:10 EDT
Jul 10, 2019
Completed - The scheduled maintenance has been completed.
Jul 10, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 06:00 EDT
Scheduled - ITS will be upgrading the network switches in Irving Presidential Enclave during this time. During the upgrade scheduled, all internet access (wired and wireless) including Brandeis campus phones will not be available in the service area. The network outage is localized to the specified service area and will not impact adjacent buildings. If you encounter any issues, please contact the Help Desk (6-HELP or help@brandeis.edu).
Jul 8, 17:33 EDT
Completed - The scheduled maintenance has been completed.
Jul 10, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 18:00 EDT
Scheduled - ITS will be upgrading the Cisco Unified Communications Manager during this time. There will be no service impact to campus phone (inbound or outbound calls). The upgrade is required to provide additional requested features. If you have any issues with the phone system after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Jul 2, 17:10 EDT
Jul 9, 2019
Resolved - ITS has implemented a fix and LATTE is restored at this time. If you experience any issues accessing LATTE, please contact the Help Desk at 781-736-HELP (4357) or help@brandeis.edu.
Jul 9, 10:58 EDT
Monitoring - ITS has implemented a fix and LATTE is restored at this time. ITS is continuing to monitor the system. If you experience any issues accessing LATTE, please contact the Help Desk at 781-736-HELP (4357) or help@brandeis.edu.
Jul 9, 09:47 EDT
Investigating - LATTE is currently experiencing an outage, affecting all users. ITS is aware of the issue and is currently investigating the root cause. Updates will be made as they become available.
Jul 9, 08:53 EDT
Completed - The scheduled maintenance has been completed.
Jul 9, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:00 EDT
Scheduled - ITS will be upgrading the network switches in Spingold Theater during this time. During the upgrade scheduled, all internet access (wired and wireless) including Brandeis campus phones will not be available in the service area. The network outage is localized to the specified service area and will not impact adjacent buildings. If you encounter any issues, please contact the Help Desk (6-HELP or help@brandeis.edu).
Jul 8, 17:25 EDT
Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.