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Information Technology Services will use this page to announce scheduled and unplanned outages. If you wish to be notified, please click the subscribe button and select which services you wish to receives updates for.

All Systems Operational
Authentication and Login ? Operational
Authentication/Login ? Operational
Brandeis Account Management (identity.brandeis.edu) ? Operational
Duo (two-factor authentication) ? Operational
Brandeis Websites and Applications ? Operational
Cable TV ? Operational
Collaboration and Sharing ? Operational
Box Website Operational
Box Drive Operational
Box Downloads Operational
Box Uploads Operational
Box Uploads/Downloads Operational
Box Sync Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Zoom Telephone Services ? Operational
Zoom Recordings Operational
Email ? Operational
Google Apps Gmail Operational
Mailing lists service (lists.brandeis.edu) ? Operational
Email spam protection (Proofpoint) Operational
Outbound mailing services ? Operational
Email delivery (sending/receiving) Operational
Desktop Systems Engineering Operational
ERP (Workday, sage, Finance, Data Warehouse) ? Operational
LATTE (Moodle) ? Operational
Library Systems ? Operational
Network/Internet ? Operational
Phone System Operational
Server Administration ? Operational
Load balancer (Netscaler) Operational
Server Administration Operational
Other Systems/Services Operational
Campus Passport Portal ? Operational
Campus Printing (Papercut) ? Operational
Facilities Service Request (Maximo) Operational
Slate Operational
VPN (Pulse Secure) Operational
25Live Pro (scheduling software) ? Operational
Miscellaneous Campus Systems/Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Dec. 6 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 23, 2022 - 16:52 EDT
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Wednesday, Dec. 7 from 8:00 - 9:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Nov 29, 2022 - 11:39 EST
LATTE - Weekly Maintenance Dec 8, 2022 07:00-08:00 EST
LATTE will be undergoing weekly maintenance on Thursday, Dec. 8 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jun 09, 2022 - 16:45 EDT
Workday - Monthly Scheduled Maintenance Dec 10, 2022 02:00-10:00 EST
Workday will be undergoing routine maintenance on Saturday, Dec. 10 from 2:00-10:00 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 19, 2022 - 14:23 EST
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Dec. 13 from 8:00 - 8:30 a.m. The team will applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 23, 2022 - 16:22 EDT
LATTE - Weekly Maintenance Dec 15, 2022 07:00-08:00 EST
LATTE will be undergoing weekly maintenance on Thursday, Dec. 15 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jun 09, 2022 - 16:46 EDT
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Dec. 20 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 23, 2022 - 16:53 EDT
LATTE - Weekly Maintenance Dec 22, 2022 07:00-08:00 EST
LATTE will be undergoing weekly maintenance on Thursday, Dec. 22 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jun 09, 2022 - 16:47 EDT
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Dec. 27 from 8:00 - 8:30 a.m. The team will applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 23, 2022 - 16:24 EDT
LATTE - Weekly Maintenance Dec 29, 2022 07:00-08:00 EST
LATTE will be undergoing weekly maintenance on Thursday, Dec 29 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jun 09, 2022 - 16:48 EDT
Past Incidents
Dec 3, 2022

No incidents reported today.

Dec 2, 2022

No incidents reported.

Dec 1, 2022
Completed - The scheduled maintenance has been completed.
Dec 1, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 07:00 EST
Scheduled - LATTE will be undergoing weekly maintenance on Thursday, Dec 1 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Jun 9, 16:44 EDT
Nov 30, 2022

No incidents reported.

Nov 29, 2022
Completed - The scheduled maintenance has been completed.
Nov 29, 08:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 08:00 EST
Scheduled - Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Nov. 29 from 8:00 - 8:30 a.m. The team will applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jun 23, 16:21 EDT
Nov 28, 2022
Completed - The scheduled maintenance has been completed.
Nov 28, 09:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 09:00 EST
Scheduled - ITS will be conducting maintenance on the servers that support blogs.brandeis.edu on Monday, Nov. 29 9:00 - 9:30 a.m. There is no anticipated impact during this time. If you experience any problems accessing blogs.brandeis.edu after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Nov 17, 11:21 EST
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022
Completed - The scheduled maintenance has been completed.
Nov 24, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 07:00 EST
Scheduled - LATTE will be undergoing weekly maintenance on Thursday, Nov. 24 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Jun 9, 16:43 EDT
Nov 23, 2022

No incidents reported.

Nov 22, 2022
Resolved - This incident has been resolved.
Nov 22, 16:39 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 13:42 EST
Investigating - ITS is aware there is an issue with the campus phones affecting inbound calls. Updates will posted as they become available. We apologize for the inconvenience.
Nov 22, 12:41 EST
Completed - The scheduled maintenance has been completed.
Nov 22, 08:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 08:00 EST
Scheduled - ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Nov. 22 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jun 23, 16:51 EDT
Nov 21, 2022
Completed - The scheduled maintenance has been completed.
Nov 21, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 06:00 EST
Scheduled - ITS will be relocating the Goldfarb Data Center to the newly expanded Goldfarb Regional MDF on Monday, Nov. 21 from 6:00 a.m. - 3:00 p.m. There will be no impact to the campus network (wireless or wired) during this time. If you encounter any issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Nov 18, 12:48 EST
Nov 20, 2022

No incidents reported.

Nov 19, 2022
Completed - The scheduled maintenance has been completed.
Nov 19, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 02:00 EST
Scheduled - Workday will be undergoing routine maintenance on Nov. 19 from 2:00-10:00 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Jan 19, 14:21 EST