What is this site?

Information Technology Services will use this page to announce scheduled and unplanned outages. If you wish to be notified, please click the subscribe button and select which services you wish to receives updates for.

All Systems Operational
Authentication and Login ? Operational
Authentication/Login ? Operational
Brandeis Account Management (identity.brandeis.edu) ? Operational
Brandeis Websites and Applications ? Operational
Cable TV ? Operational
Collaboration and Sharing ? Operational
Box Website Operational
Box Drive Operational
Box Downloads Operational
Box Uploads Operational
Box Uploads/Downloads Operational
Box Sync Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Zoom Telephone Services ? Operational
Zoom Recordings Operational
Email ? Operational
Google Apps Gmail Operational
Mailing lists service (lists.brandeis.edu) ? Operational
Email spam protection (Proofpoint) Operational
Outbound mailing services ? Operational
Email delivery (sending/receiving) Operational
Desktop Systems Engineering Operational
ERP (Workday, sage, Finance, Data Warehouse) ? Operational
LATTE (Moodle) ? Operational
Library Systems ? Operational
Network/Internet ? Operational
Phone System Operational
Server Administration ? Operational
Load balancer (Netscaler) Operational
Server Administration Operational
Other Systems/Services Operational
Campus printing (Papercut) Operational
Facilities Service Request (Maximo) Operational
Slate Operational
25Live Pro (scheduling software) ? Operational
Miscellaneous Campus Systems/Services Operational
VPN (Pulse Secure) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Workday will be undergoing routine maintenance on Saturday, Aug 15 from 2 - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu).
Posted on Jul 2, 10:05 EDT
ITS will conducting maintenance on the data warehouse database on Tues, Aug. 18 from 8-8:30 a.m. This does not impact the data warehouse reporting database which will remain fully functional and accessible during the maintenance window. If you have any issues or questions, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Aug 12, 13:45 EDT
Workday will be undergoing routine maintenance on Saturday, Oct 17 from 2 a.m. - 2 p.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu).
Posted on Jul 2, 10:11 EDT
Workday will be undergoing routine maintenance on Saturday, Nov 14 from 2 - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu).
Posted on Jul 2, 10:08 EDT
Workday will be undergoing routine maintenance on Saturday, Dec 12 from 2 - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu).
Posted on Jul 2, 10:08 EDT
ITS will be applying server maintenance on Tuesday, Dec. 22 from 6:00-9:00 p.m. Specifically to conduct failover testing and applying upgrades to NetApp storage. There is no anticipated downtime but there may be minor delays when accessing file shares. If you experience any issues after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Posted on Feb 10, 22:04 EST
Past Incidents
Aug 14, 2020

No incidents reported today.

Aug 13, 2020

No incidents reported.

Aug 12, 2020
Completed - The scheduled maintenance has been completed.
Aug 12, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 18:00 EDT
Scheduled - ITS will be applying server maintenance on Wednesday, Aug. 19 from 6:00-9:00 p.m. Specifically to conduct failover testing and applying upgrades to NetApp storage. There is no anticipated downtime but there may be minor delays when accessing file shares. If you experience any issues after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Feb 10, 22:03 EST
Completed - The scheduled maintenance has been completed.
Aug 12, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 06:00 EDT
Scheduled - ITS will be upgrading the operating system for VPN (Pulse Secure) on Wednesday, August 12 from 6-8 a.m. If you are connected to VPN during this time, you may experience a brief disconnect and reconnect to the VPN service. If you encounter any issues connecting to a service that requires a VPN connection after the update, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Aug 3, 16:39 EDT
Aug 11, 2020
Completed - The scheduled maintenance has been completed.
Aug 11, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 19:00 EDT
Scheduled - ITS will be performing maintenance to JIRA on Tuesday, Aug 11 from 7-8 p.m. JIRA is used by Help Desk and other areas on campus as an intake for support service inquiries. JIRA will be unavailable during the maintenance window. Any emails sent to help@brandeis.edu or other service accounts will be queued up and delivered after the maintenance is complete. If you experience any issues after the maintenance window, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Aug 10, 17:11 EDT
Completed - The scheduled maintenance has been completed.
Aug 11, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 18:00 EDT
Scheduled - ITS will be conducting maintenance on the MicroStrategy servers from 6 p.m. Tuesday, Aug 10 through 6 p.m. Wednesday, Aug 11. MicroStrategy is a Business Intelligence tool used to create and distribute data reports/dashboard. The system will be unavailable during this time. If you have any issues accessing MicroStrategy after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Aug 4, 16:12 EDT
Resolved - This incident has been resolved.
Aug 11, 10:31 EDT
Monitoring - ITS has determined that the issue is only affecting a small cohort of users due to local connection and/or computer issues. The issue is not widespread at this time. We are continuing to monitor the situation and will provide an update should this issue become widespread. If you are experiencing an issue, please contact the Technology Help Desk at 781-736-HELP (x64357) or help@brandeis.edu. Thank you for your patience.
Aug 10, 14:32 EDT
Investigating - ITS is investigating an issue with adding an assignment activity in LATTE. Upon adding an assignment activity to a course shell in LATTE, some users are met with an error message. Updates will be posted as they become available. If you are experiencing an issue, please contact the Technology Help Desk at 781-736-HELP (x64357) or help@brandeis.edu. Thank you for your patience.
Aug 10, 10:17 EDT
Aug 10, 2020
Completed - The scheduled maintenance has been completed.
Aug 10, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 18:00 EDT
Scheduled - ITS will update the campus perimeter firewall firmware on Monday, Aug 10 from 6-10 p.m. There will minimal to no impact to the campus network during this time. If you encounter any issues with the network (wired or wireless) after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu).
Jul 30, 17:06 EDT
Aug 9, 2020

No incidents reported.

Aug 8, 2020
Completed - The scheduled maintenance has been completed.
Aug 8, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 07:00 EDT
Scheduled - On Saturday August 8th between 7AM and 7PM, the Network Operations team will be upgrading the software in the network switches that provide service in all campus buildings. During this service window, each building on campus will experience a complete loss of network service for all wired, wireless and Cisco phones for approximately 10 minutes. We expect the majority of the work to be completed between 7AM and 10AM, but reserve the entire window to address any unexpected issues that may arise. Normal, stable service should resume by 7PM.
Aug 1, 16:16 EDT
Aug 7, 2020

No incidents reported.

Aug 6, 2020
Completed - The scheduled maintenance has been completed.
Aug 6, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 12:30 EDT
Scheduled - ITS will be conducting emergency maintenance on the servers used for authentication services today, Aug 6 from 12:30-1:00 p.m. The team will be adding a link to the COVID-19 Testing Portal to the Brandeis Login Page and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Help Desk (6-HELP or help@brandeis.edu).
Aug 6, 11:53 EDT
Aug 5, 2020
Completed - The scheduled maintenance has been completed.
Aug 5, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 06:00 EDT
Scheduled - ITS will be updating the VPN client (Pulse Secure) on Wednesday, Aug 5 at 6-7 a.m. If you are connected to VPN during this time, you may experience a brief disconnect and reconnect to the VPN service. For users of Pulse Secure, you will be prompted to accept the new version of the VPN client; it is optional to accept the update. If you encounter any issues connecting to a service that requires a VPN connection after the update, please contact the Help Desk (6-HELP or help@brandeis.edu).
Jul 30, 17:15 EDT
Aug 4, 2020
Completed - The scheduled maintenance has been completed.
Aug 4, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 19:00 EDT
Scheduled - ITS will be performing maintenance to JIRA on Tuesday, Aug 4 from 7-8 p.m. JIRA is used by Help Desk and other areas on campus as an intake for support service inquiries. JIRA will be unavailable during the maintenance window. Any emails sent to help@brandeis.edu or other service accounts will be queued up and delivered after the maintenance is complete. If you experience any issues after the maintenance window, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Jul 31, 10:19 EDT
Completed - The scheduled maintenance has been completed.
Aug 4, 08:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 08:00 EDT
Scheduled - Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Aug 4 from 8-8:15 a.m. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu).
Jul 30, 17:07 EDT
Aug 3, 2020
Completed - The scheduled maintenance has been completed.
Aug 3, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 08:00 EDT
Scheduled - ITS will be conducting maintenance on the servers used for authentication services on Monday, Aug 3 from 8-8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Help Desk (6-HELP or help@brandeis.edu).
Jul 29, 12:26 EDT
Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.