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Information Technology Services will use this page to announce scheduled and unplanned outages. If you wish to be notified, please click the subscribe button and select which services you wish to receives updates for.

All Systems Operational
Authentication and Login ? Operational
Authentication/Login ? Operational
Brandeis Account Management (identity.brandeis.edu) ? Operational
Duo (two-factor authentication) ? Operational
Brandeis Websites and Applications ? Operational
Collaboration and Sharing ? Operational
Box Website Operational
Box Drive Operational
Box Downloads Operational
Box Uploads Operational
Box Uploads/Downloads Operational
Box Sync Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Zoom Telephone Services ? Operational
Zoom Recordings Operational
Email ? Operational
Google Apps Gmail Operational
Email spam protection (Proofpoint) Operational
Outbound mailing services ? Operational
Email delivery (sending/receiving) Operational
Desktop Systems Operational
ERP (Workday, sage, Finance, Data Warehouse) ? Operational
LATTE (Moodle) ? Operational
Library Systems ? Operational
Network/Internet ? Operational
Phone System Operational
Server Administration ? Operational
Load balancer (Netscaler) Operational
Server Administration Operational
Other Systems/Services Operational
90 days ago
100.0 % uptime
Today
Campus Passport Portal ? Operational
Campus Printing (Papercut) ? Operational
Facilities Service Request (Maximo) Operational
Slate Operational
VPN (Pulse Secure) Operational
25Live Pro (scheduling software) ? Operational
Miscellaneous Campus Systems/Services Operational
Cable TV ? Operational
Service Management and Ticketing (TeamDynamix) ? Operational
90 days ago
100.0 % uptime
Today
Network Shared Drives Operational
Duo Core Authentication Service Operational
Network Directory Service ? Operational
90 days ago
100.0 % uptime
Today
Marketplace+/Coupa ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, May 21 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 17, 2024 - 11:57 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, May 21 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 17, 2024 - 11:35 EST
ITS will be applying updates to the student printing technology (Papercut) on Wednesday, May 22 from 1:00 p.m. - 1:30 p.m. The team will be applying necessary system updates. Print jobs sent to the queue will not be deleted and will be queued up and available for release after the upgrade is complete. Some print jobs may need to be resent to the printer. If you have any issues with printing after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on May 16, 2024 - 15:28 EDT
LATTE - Weekly Maintenance May 23, 2024 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, May 23 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jan 03, 2024 - 12:51 EST
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, May 28 from 8:00 - 8:30 a.m. The team will applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 17, 2024 - 11:21 EST
LATTE - Weekly Maintenance May 30, 2024 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, May 30 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jan 03, 2024 - 12:52 EST
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Jun. 4 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 17, 2024 - 11:58 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Jun. 4 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 17, 2024 - 11:36 EST
LATTE - Weekly Maintenance Jun 6, 2024 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Jun. 6 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jan 03, 2024 - 12:53 EST
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Jun. 11 from 8:00 - 8:30 a.m. The team will applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 17, 2024 - 11:22 EST
LATTE - Weekly Maintenance Jun 13, 2024 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Jun. 13 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jan 03, 2024 - 12:54 EST
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Jun. 18 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 17, 2024 - 12:00 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Jun. 18 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 17, 2024 - 11:38 EST
LATTE - Weekly Maintenance Jun 20, 2024 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Jun. 20 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jan 03, 2024 - 12:55 EST
LATTE - Weekly Maintenance Jun 27, 2024 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Jun. 27 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jan 03, 2024 - 12:56 EST
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Jul. 2 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 17, 2024 - 12:01 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Jul. 2 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 17, 2024 - 11:39 EST
Past Incidents
May 21, 2024

No incidents reported today.

May 20, 2024
Completed - The scheduled maintenance has been completed.
May 20, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 06:00 EDT
Scheduled - ITS will be upgrading the network switches in Feldberg Communications Center on Monday, May 20 from 6:00 a.m. - 8:00 a.m. During this time Phones, Access Points, Cameras, and network connections will all be dropped. The network outage is localized to Feldberg; it will not impact the rest of the campus. If you encounter any issues after the scheduled maintenance, please contact the Technology Help Desk (781-736-4357 or help@brandeis.edu).
May 16, 15:39 EDT
May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024
Completed - The scheduled maintenance has been completed.
May 16, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 07:00 EDT
Scheduled - LATTE will be undergoing weekly maintenance on Thursday, May. 16 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Jan 3, 12:49 EST
May 15, 2024
Resolved - This incident has been resolved.
May 15, 11:37 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 18:48 EDT
Investigating - We are currently looking into reports that users cannot access files.brandeis.edu and potentially other backend storage services.
May 14, 16:26 EDT
Completed - The scheduled maintenance has been completed.
May 15, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 10:00 EDT
Scheduled - ITS will be conducting routine maintenance on Wednesday, May 15 from 10:00 a.m. - 11:00 a.m. The team will be performing a cleanup of the back end systems that handle Naming and IP Address allocation. We do not anticipate any downtime during this time. IT staff will not be able to perform edits in the management web portal during this time. If you encounter any issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
May 10, 13:15 EDT
Completed - The scheduled maintenance has been completed.
May 15, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 08:00 EDT
Scheduled - ITS will be performing maintenance to the campus network authentication servers (Clearpass) on Wednesday, May 15, from 8:00 a.m. - 9:00 a.m. The team will be applying configuration changes to and optimizing the Clearpass servers. Users may be prompted to accept the new certificate. If you encounter any issues after the scheduled maintenance, please contact the Technology Help Desk (781-736-4357 or help@brandeis.edu).
May 10, 12:54 EDT
May 14, 2024
Resolved - This incident has been resolved.
May 14, 10:20 EDT
Investigating - Coupa/MarketPlace+ is currently down, we are working with the vendor to remedy the issue.
May 14, 09:29 EDT
Completed - The scheduled maintenance has been completed.
May 14, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 08:00 EDT
Scheduled - Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, May 14 from 8:00 - 8:30 a.m. The team will applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jan 17, 11:19 EST
May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024
Completed - The scheduled maintenance has been completed.
May 9, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 07:00 EDT
Scheduled - LATTE will be undergoing weekly maintenance on Thursday, May. 9 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Jan 3, 12:48 EST
May 8, 2024

No incidents reported.

May 7, 2024
Completed - The scheduled maintenance has been completed.
May 7, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 08:00 EDT
Scheduled - ITS will be conducting maintenance on the servers used for authentication services on Tuesday, May 7 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jan 17, 11:34 EST
Completed - The scheduled maintenance has been completed.
May 7, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 07:00 EDT
Scheduled - ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, May 7 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jan 17, 11:53 EST