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Information Technology Services will use this page to announce scheduled and unplanned outages. If you wish to be notified, please click the subscribe button and select which services you wish to receives updates for.

All Systems Operational
Authentication and Login
Operational
Authentication/Login
Operational
Brandeis Account Management (identity.brandeis.edu)
Operational
Duo (two-factor authentication)
Operational
Brandeis Websites and Applications
Operational
Cable TV
Operational
Collaboration and Sharing
Operational
Box Website Operational
Box Drive Operational
Box Downloads Operational
Box Uploads Operational
Box Uploads/Downloads Operational
Box Sync Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Zoom Meetings
Operational
Zoom Video Webinars
Operational
Zoom Telephone Services
Operational
Zoom Recordings Operational
Email
Operational
Google Apps Gmail Operational
Mailing lists service (lists.brandeis.edu)
Operational
Email spam protection (Proofpoint) Operational
Outbound mailing services
Operational
Email delivery (sending/receiving) Operational
Desktop Systems Engineering Operational
ERP (Workday, sage, Finance, Data Warehouse)
Operational
LATTE (Moodle)
Operational
Library Systems
Operational
Network/Internet
Operational
Phone System Operational
Server Administration
Operational
Load balancer (Netscaler) Operational
Server Administration Operational
Other Systems/Services Operational
Campus Passport Portal
Operational
Campus Printing (Papercut)
Operational
Facilities Service Request (Maximo) Operational
Slate Operational
VPN (Pulse Secure) Operational
25Live Pro (scheduling software)
Operational
Miscellaneous Campus Systems/Services Operational
Duo Core Authentication Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Sep. 26 from 7:00 - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 13, 2023 - 16:20 EDT
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Sep. 26 from 8:00 to 10:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Sep 18, 2023 - 13:33 EDT
LATTE - Weekly Maintenance Sep 28, 2023 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Sep. 28 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jun 13, 2023 - 15:46 EDT
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Oct. 3 from 8:00 - 8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 15, 2023 - 16:35 EDT
LATTE - Weekly Maintenance Oct 5, 2023 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Oct. 5 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jun 13, 2023 - 15:47 EDT
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Oct. 10 from 7:00 - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 15, 2023 - 15:57 EDT
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Oct. 10 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 15, 2023 - 16:17 EDT
LATTE - Weekly Maintenance Oct 12, 2023 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Oct. 12 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jun 13, 2023 - 15:48 EDT
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Oct. 17 from 8:00 - 8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 15, 2023 - 16:36 EDT
LATTE - Weekly Maintenance Oct 19, 2023 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Oct. 19 from 7 a.m. - 8 a.m. During this time, the application will definitely be unavailable for at least 30 minutes, as security patches are applied to the underlying infrastructure that supports the LMS. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jun 13, 2023 - 15:49 EDT
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Oct. 24 from 7:00 - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 15, 2023 - 15:58 EDT
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Oct. 24 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 15, 2023 - 16:18 EDT
LATTE - Weekly Maintenance Oct 26, 2023 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Oct. 26 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jun 13, 2023 - 15:51 EDT
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Oct. 31 from 8:00 - 8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 15, 2023 - 16:37 EDT
LATTE - Weekly Maintenance Nov 2, 2023 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Nov. 2 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jun 13, 2023 - 15:52 EDT
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Nov. 7 from 7:00 - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 15, 2023 - 16:00 EDT
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Nov. 7 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 15, 2023 - 16:19 EDT
LATTE - Weekly Maintenance Nov 9, 2023 07:00-08:00 EST
LATTE will be undergoing weekly maintenance on Thursday, Nov. 9 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jun 13, 2023 - 15:53 EDT
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Nov. 14 from 8:00 - 8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 15, 2023 - 16:39 EDT
LATTE - Weekly Maintenance Nov 16, 2023 07:00-08:00 EST
LATTE will be undergoing weekly maintenance on Thursday, Nov. 16 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jun 13, 2023 - 15:54 EDT
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Nov. 21 from 7:00 - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 15, 2023 - 16:01 EDT
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Nov. 21 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 15, 2023 - 16:19 EDT
LATTE - Weekly Maintenance Nov 23, 2023 07:00-08:00 EST
LATTE will be undergoing weekly maintenance on Thursday, Nov. 23 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jun 13, 2023 - 15:55 EDT
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Nov. 28 from 8:00 - 8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 15, 2023 - 16:40 EDT
LATTE - Weekly Maintenance Nov 30, 2023 07:00-08:00 EST
LATTE will be undergoing weekly maintenance on Thursday, Nov. 30 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jun 13, 2023 - 15:56 EDT
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Dec. 5 from 7:00 - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 15, 2023 - 16:02 EDT
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Dec. 5 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 15, 2023 - 16:20 EDT
LATTE - Weekly Maintenance Dec 7, 2023 07:00-08:00 EST
LATTE will be undergoing weekly maintenance on Thursday, Dec. 7 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jun 13, 2023 - 15:57 EDT
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Dec. 12 from 8:00 - 8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 15, 2023 - 16:41 EDT
LATTE - Weekly Maintenance Dec 14, 2023 07:00-08:00 EST
LATTE will be undergoing weekly maintenance on Thursday, Dec. 14 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jun 13, 2023 - 15:58 EDT
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Dec. 19 from 7:00 - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 15, 2023 - 16:03 EDT
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Dec. 19 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 15, 2023 - 16:22 EDT
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Dec. 19 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 15, 2023 - 16:24 EDT
LATTE - Weekly Maintenance Dec 21, 2023 07:00-08:00 EST
LATTE will be undergoing weekly maintenance on Thursday, Dec. 21 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jun 13, 2023 - 15:59 EDT
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Dec. 26 from 8:00 - 8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 15, 2023 - 16:42 EDT
LATTE - Weekly Maintenance Dec 28, 2023 07:00-08:00 EST
LATTE will be undergoing weekly maintenance on Thursday, Dec. 28 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Jun 13, 2023 - 16:00 EDT
Past Incidents
Sep 23, 2023

No incidents reported today.

Sep 22, 2023

No incidents reported.

Sep 21, 2023
Completed - The scheduled maintenance has been completed.
Sep 21, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 07:00 EDT
Scheduled - LATTE will be undergoing weekly maintenance on Thursday, Sep. 21 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Jun 13, 15:44 EDT
Sep 20, 2023
Completed - The scheduled maintenance has been completed.
Sep 20, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 06:30 EDT
Scheduled - ITS will be conducting maintenance on the network switches in Sachar on Wednesday, Sept. 20 from 6:30 a.m. - 7:30 a.m. The team will be rebooting the Sachar switch to optimize network performance. Network connectivity will be disrupted for about half the building for around 30-45 minutes. If you encounter any issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Sep 18, 13:41 EDT
Sep 19, 2023
Completed - The scheduled maintenance has been completed.
Sep 19, 08:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 08:00 EDT
Scheduled - Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Sep. 19 from 8:00 - 8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jun 15, 16:33 EDT
Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023
Completed - The scheduled maintenance has been completed.
Sep 14, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 07:00 EDT
Scheduled - LATTE will be undergoing weekly maintenance on Thursday, Sep. 14 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Jun 13, 15:43 EDT
Sep 13, 2023
Completed - The scheduled maintenance has been completed.
Sep 13, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 08:00 EDT
Scheduled - ITS will be conducting maintenance on the servers that support Boomi Integration Tool. The scheduled window will be on Wednesday, Sept. 13 from 8:00 a.m.- 10:00 a.m. No downtime is expected, but some data may be slightly delayed. If you experience any Boomi problems after the scheduled maintenance please contact the Technology Help Desk (help@brandies.edu or 781-736-4357).
Sep 7, 15:32 EDT
Sep 12, 2023
Resolved - The issue with student print queues is now resolved. For guidance on setting up printers on your personal device, kindly refer to the instructions provided on this page: https://kb.brandeis.edu/display/LTS/Student+Printing:+Print+from+personal+devices
Sep 12, 12:39 EDT
Update - ITS is working to resolve an issue with Windows only devices not finding the correct student print queue. Mac and other iOS devices appear to work as expected.

Students who are impacted by this issue should use the Web Print option to print anything they need until this is resolved. (https://student-print.brandeis.edu:9192/user)

Please reach out to the Help Desk at help@brandeis.edu if you have any questions. Thank you for your patience.

Sep 11, 10:20 EDT
Monitoring - ITS has successfully resolved the issue that was impacting printing to both the Brandeis Student B&W and Brandeis Student Color queues. For guidance on setting up printers on your personal device, kindly refer to the instructions provided on this page: https://kb.brandeis.edu/display/LTS/Student+Printing:+Print+from+personal+devices
Sep 7, 16:38 EDT
Investigating - ITS has identified an ongoing problem affecting the printing to both the Brandeis Student B&W and Brandeis Student Color queues. While our team is working to resolve this issue, we kindly request that you utilize Web Print through the following link: https://student-print.brandeis.edu:9192/user
Sep 7, 14:46 EDT
Completed - The scheduled maintenance has been completed.
Sep 12, 10:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 08:00 EDT
Scheduled - ITS will be conducting maintenance on the servers that support Boomi Integration Tool. The scheduled window will be on Tuesday, Sept. 12 from 8:00 a.m.-10:00 a.m. No downtime is expected, but some data may be slightly delayed. If you experience any Boomi problems after the scheduled maintenance please contact the Technology Help Desk (help@brandies.edu or 781-736-4357).
Sep 7, 15:30 EDT
Completed - The scheduled maintenance has been completed.
Sep 12, 08:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 08:00 EDT
Scheduled - ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Sep. 12 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jun 15, 16:14 EDT
Completed - The scheduled maintenance has been completed.
Sep 12, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 07:00 EDT
Scheduled - ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Sep. 12 from 7:00 - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Sep 12, 07:00 EDT
Sep 11, 2023
Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.