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Information Technology Services will use this page to announce scheduled and unplanned outages. If you wish to be notified, please click the subscribe button and select which services you wish to receives updates for.

All Systems Operational
Authentication and Login ? Operational
Authentication/Login ? Operational
Brandeis Account Management (identity.brandeis.edu) ? Operational
Duo (two-factor authentication) ? Operational
Brandeis Websites and Applications ? Operational
Cable TV ? Operational
Collaboration and Sharing ? Operational
Box Website Operational
Box Drive Operational
Box Downloads Operational
Box Uploads Operational
Box Uploads/Downloads Operational
Box Sync Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Zoom Telephone Services ? Operational
Zoom Recordings Operational
Email ? Operational
Google Apps Gmail Operational
Mailing lists service (lists.brandeis.edu) ? Operational
Email spam protection (Proofpoint) Operational
Outbound mailing services ? Operational
Email delivery (sending/receiving) Operational
Desktop Systems Engineering Operational
ERP (Workday, sage, Finance, Data Warehouse) ? Operational
LATTE (Moodle) ? Operational
Library Systems ? Operational
Network/Internet ? Operational
Phone System Operational
Server Administration ? Operational
Load balancer (Netscaler) Operational
Server Administration Operational
Other Systems/Services Operational
Campus Passport Portal ? Operational
Campus Printing (Papercut) ? Operational
Facilities Service Request (Maximo) Operational
Slate Operational
VPN (Pulse Secure) Operational
25Live Pro (scheduling software) ? Operational
Miscellaneous Campus Systems/Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ITS will be conducting maintenance to the campus network on Tuesday, June 21 from 7:00 - 10:00 a.m. The team will be adding new VLANs to the various campus data centers. There is no impact to the campus network (wireless or wired) during this time. If you encounter any issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 15, 13:37 EDT
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Jun 22, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:29 EDT
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Wednesday, June 23 from 8:00 - 9:00 a.m. There is no anticipated impact to Brandeis website or CMS during this time, If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu).
Posted on Jun 15, 13:13 EDT
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Jul 6, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:33 EDT
Workday - Scheduled Maintenance Jul 17, 02:00-14:00 EDT
Workday will be undergoing routine maintenance on Saturday, July 17 from 2 a.m. - 2 p.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 14:04 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Jul 20, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:35 EDT
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Aug 3, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:37 EDT
Workday - Scheduled Maintenance Aug 14, 02:00-10:00 EDT
Workday will be undergoing routine maintenance on Saturday, Aug. 14 from 2a.m. - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 13:52 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Aug 17, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:39 EDT
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Aug 31, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:40 EDT
Workday - Scheduled Maintenance Sep 4, 02:00-10:00 EDT
Workday will be undergoing routine maintenance on Saturday, Sept. 4 from 2a.m. - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 13:54 EST
Workday - Scheduled Maintenance Sep 11, 02:00-06:00 EDT
Workday will be undergoing routine maintenance on Saturday, Sept. 11 from 2 a.m. - 6 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 14:25 EST
Workday - Scheduled Maintenance Oct 16, 02:00-14:00 EDT
Workday will be undergoing routine maintenance on Saturday, Oct. 16 from 2 a.m. - 2 p.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 14:05 EST
Workday - Scheduled Maintenance Nov 20, 02:00-10:00 EDT
Workday will be undergoing routine maintenance on Saturday, Nov. 20 from 2a.m. - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 13:56 EST
Workday - Scheduled Maintenance Dec 11, 02:00-10:00 EDT
Workday will be undergoing routine maintenance on Saturday, Dec. 11 from 2a.m. - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 13:58 EST
Past Incidents
Jun 16, 2021

No incidents reported today.

Jun 15, 2021
Completed - The scheduled maintenance has been completed.
Jun 15, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 07:00 EDT
Scheduled - ITS will be performing maintenance to the campus network authentication servers (Clearpass) on Wednesday, June 15 from 7 a.m. - 2 p.m. The team will be upgrading the existing servers to the latest firmware and adding additional physical servers. There is no anticipated impact to service during this time. If you encounter any issues with logging into the campus network (eduroam), please contact the Help Desk (help@brandeis.edu).
Jun 8, 16:49 EDT
Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021
Completed - The scheduled maintenance has been completed.
Jun 12, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 02:00 EDT
Scheduled - Workday will be undergoing routine maintenance on Saturday, June 12 from 2a.m. - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Jan 14, 13:49 EST
Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021
Resolved - Zoom has confirmed they have reported the issue affecting users joining Zoom meetings or webinars. If you encounter any issues using Zoom, contact the Help Desk (help@brandeis.edu). We apologize for the inconvenience
Jun 9, 15:48 EDT
Investigating - Zoom has indicated that they have received reports of some users being unable to start and join Zoom Meetings and Webinars. They are currently investigating the issue. ITS will continue to post updates as they become available. Thank you for your patience.
Jun 9, 12:16 EDT
Jun 8, 2021
Completed - The scheduled maintenance has been completed.
Jun 8, 14:55 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 13:55 EDT
Scheduled - ITS will be performing emergency release to the authentication/login (shibboleth)services. There is no impact to the community or access to systems. If you have any questions after the schedule work, please contact the Help Desk (help@brandeis.edu).
Jun 7, 13:51 EDT
Completed - The scheduled maintenance has been completed.
Jun 8, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 08:02 EDT
Scheduled - ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Jun 8, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Mar 25, 16:28 EDT
Jun 7, 2021
Completed - The scheduled maintenance has been completed.
Jun 7, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 10:01 EDT
Scheduled - OneSearch will undergo maintenance on Monday, June 7 from 10 - 11 a.m. OneSearch will be unavailable during this time as it is updated to a new version. If you have any issues using OneSearch after the scheduled maintenance, please contact library@brandeis.edu.
Jun 4, 13:48 EDT
Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021
Resolved - This incident has been resolved.
Jun 3, 07:18 EDT
Monitoring - ITS is aware that some users were unable to access or see their courses in LATTE. This issue affected students who have successfully enrolled in Summer 2021 courses in Sage. We have implemented a short-term fix to add enrollments to these courses, while we continue to investigate the root cause. Course drops may not currently be reflected, but will resolve at a later date. If you are experiencing an issue, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357). We apologize for the inconvenience.
Jun 2, 11:55 EDT
Investigating - ITS is aware that some users are unable to access or see their courses in LATTE. This issue currently affects faculty with Summer 2021 courses and students who have successfully enrolled in Summer 2021 courses in Sage. Updates will be posted as they become available. If you are experiencing an issue, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357). We apologize for the inconvenience.
Jun 2, 08:35 EDT
Jun 2, 2021
Completed - The scheduled maintenance has been completed.
Jun 2, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 06:00 EDT
Scheduled - ITS will be conducting scheduled maintenance on Wednesday, June 2 from 6 a.m. - 12 p.m. The team will be applying necessary network/router configuration changes in the university data centers (Feldberg, Goldfarb, Summer St) to ensure best practices and optimization. There may be minor interruptions during this time. If you experience any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
May 26, 16:36 EDT
Resolved - Workday has confirmed they have resolved the previously reported issue. Users can now access Workday without encountering an error message. If you experience any issues, please contact the Help Desk (help@brandeis.edu or 781-736-4375). Thank you for your patience.
Jun 2, 08:24 EDT
Monitoring - UPDATE: Workday has applied a configuration change to resolve the previously reported issue. Users should now be able to access Workday. They will continue to monitor the system. If you experience any issues, please contact the Help Desk (help@brandeis.edu).
Jun 1, 19:30 EDT
Update - UPDATE: Brandeis ITS has received reports that some users are now able to access Workday however Workday has not confirmed the issue is resolved on their side. Please note that you may experience issues when trying to access Workday from the Brandeis Login page. We will continue to post updates as they become available.
Jun 1, 18:08 EDT
Update - UPDATE from Workday: We are actively investigating this issue. Thank you for your patience as we continue working towards resolving this issue. Brandeis ITS will continue to post updates as they become available.
Jun 1, 17:41 EDT
Investigating - Workday has confirmed there are reported issues with users trying to access the system. Users may encounter an error message that indicates "Workday Sign In Error / Shared Session Failure". Workday is actively working on resolving the issue. Updates will be posted as they become available. We apologize of the inconvenience.
Jun 1, 16:36 EDT