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Information Technology Services will use this page to announce scheduled and unplanned outages. If you wish to be notified, please click the subscribe button and select which services you wish to receives updates for.

All Systems Operational
Authentication and Login ? Operational
Authentication/Login ? Operational
Brandeis Account Management (identity.brandeis.edu) ? Operational
Duo (two-factor authentication) ? Operational
Brandeis Websites and Applications ? Operational
Cable TV ? Operational
Collaboration and Sharing ? Operational
Box Website Operational
Box Drive Operational
Box Downloads Operational
Box Uploads Operational
Box Uploads/Downloads Operational
Box Sync Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Zoom Telephone Services ? Operational
Zoom Recordings Operational
Email ? Operational
Google Apps Gmail Operational
Mailing lists service (lists.brandeis.edu) ? Operational
Email spam protection (Proofpoint) Operational
Outbound mailing services ? Operational
Email delivery (sending/receiving) Operational
Desktop Systems Engineering Operational
ERP (Workday, sage, Finance, Data Warehouse) ? Operational
LATTE (Moodle) ? Operational
Library Systems ? Operational
Network/Internet ? Operational
Phone System Operational
Server Administration ? Operational
Load balancer (Netscaler) Operational
Server Administration Operational
Other Systems/Services Operational
Campus Passport Portal ? Operational
Campus Printing (Papercut) ? Operational
Facilities Service Request (Maximo) Operational
Slate Operational
VPN (Pulse Secure) Operational
25Live Pro (scheduling software) ? Operational
Miscellaneous Campus Systems/Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, May 18 from 8-8:15 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 17, 17:14 EDT
ITS will be conducting maintenance on the server that supports people.brandeis.edu on Thursday, May 20 from 8-9:00 a.m. The team will be updating the operating system of the virtual machine during this time. This is the server that hosts folks personal webpages. There may be short period of time that the service is unavailable why the update is being applied. If you have any issues with people.brandeis.edu after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on May 13, 14:07 EDT
Workday - Scheduled Maintenance May 22, 02:00-14:00 EDT
Workday will be undergoing routine maintenance on Saturday, May 22 from 2 a.m. - 2 p.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 14:01 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, May 25, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:25 EDT
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Jun 8, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:28 EDT
Workday - Scheduled Maintenance Jun 12, 02:00-10:00 EDT
Workday will be undergoing routine maintenance on Saturday, June 12 from 2a.m. - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 13:49 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Jun 22, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:29 EDT
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Jul 6, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:33 EDT
Workday - Scheduled Maintenance Jul 17, 02:00-14:00 EDT
Workday will be undergoing routine maintenance on Saturday, July 17 from 2 a.m. - 2 p.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 14:04 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Jul 20, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:35 EDT
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Aug 3, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:37 EDT
Workday - Scheduled Maintenance Aug 14, 02:00-10:00 EDT
Workday will be undergoing routine maintenance on Saturday, Aug. 14 from 2a.m. - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 13:52 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Aug 17, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:39 EDT
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Aug 31, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:40 EDT
Workday - Scheduled Maintenance Sep 4, 02:00-10:00 EDT
Workday will be undergoing routine maintenance on Saturday, Sept. 4 from 2a.m. - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 13:54 EST
Workday - Scheduled Maintenance Sep 11, 02:00-06:00 EDT
Workday will be undergoing routine maintenance on Saturday, Sept. 11 from 2 a.m. - 6 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 14:25 EST
Workday - Scheduled Maintenance Oct 16, 02:00-14:00 EDT
Workday will be undergoing routine maintenance on Saturday, Oct. 16 from 2 a.m. - 2 p.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 14:05 EST
Workday - Scheduled Maintenance Nov 20, 02:00-10:00 EDT
Workday will be undergoing routine maintenance on Saturday, Nov. 20 from 2a.m. - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 13:56 EST
Workday - Scheduled Maintenance Dec 11, 02:00-10:00 EDT
Workday will be undergoing routine maintenance on Saturday, Dec. 11 from 2a.m. - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 13:58 EST
Past Incidents
May 14, 2021
Resolved - This incident has been resolved.
May 14, 20:36 EDT
Monitoring - ITS is aware that users may have experienced degraded system performance or slowness when accessing or using LATTE (university learning management system) earlier this afternoon. The team has implemented a fix to address the issue and will continue to monitor the system to ensure the system is working as expected. Updates will be posted as they become available. If you are experiencing an issue, please contact the Help Desk (help@brandeis.edu or 781-736-4357). Thank you for your patience.
May 14, 14:47 EDT
Completed - The scheduled maintenance has been completed.
May 14, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 12:30 EDT
Scheduled - ITS will be conducting maintenance on the Milestone (Mstone) Mobile server on Friday, May 14 from 12-2:30 p.m. The team will be applying necessary certificate updates for secure communications. Milestone server is used to support the campus security system. During this time, there may be a server reboot which might interrupt active mobile client connections to the server. If you have any questions, please contact the Technology Help Desk (help@brandeis.edu),
May 13, 13:56 EDT
May 13, 2021
Resolved - This incident has been resolved.
May 13, 12:36 EDT
Monitoring - ITS is aware that users may have experienced degraded system performance or slowness when accessing or using LATTE (university learning management system) earlier this morning. The team has implemented a fix to address the issue and will continue to monitor the system to ensure the system is working as expected. Updates will be posted as they become available. If you are experiencing an issue, please contact the Help Desk (help@brandeis.edu or 781-736-4357). Thank you for your patience.
May 13, 09:29 EDT
May 12, 2021
Resolved - This incident has been resolved.
May 12, 06:58 EDT
Monitoring - ITS is aware that users may have experienced degraded system performance or slowness when accessing or using LATTE (university learning management system) earlier this afternoon. The team has implemented a fix to address the issue and will continue to monitor the system to ensure the system is working as expected. Updates will be posted as they become available. If you are experiencing an issue, please contact the Help Desk (help@brandeis.edu or 781-736-4357). Thank you for your patience.
May 11, 13:30 EDT
May 11, 2021
Completed - The scheduled maintenance has been completed.
May 11, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 08:00 EDT
Scheduled - ITS will be conducting maintenance on the servers used for authentication services on Tuesday, May 11, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Mar 25, 16:24 EDT
Completed - The scheduled maintenance has been completed.
May 11, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 07:00 EDT
Scheduled - ITS will be conducting emergency maintenance on Tuesday, May 11 from 7-8:00 a.m. The team will be applying necessary updates to VTEP flood list in the Feldberg Data Center. There is no impact to services or systems in the data center as there is redundancy to network in place. Thank you for your patience.
May 10, 16:38 EDT
May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021
Completed - The scheduled maintenance has been completed.
May 6, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 10:00 EDT
Scheduled - ITS in partnership with the vendor, BCM, will be applying updates to the Milestone (Mstone) server on Thursday, May 6 from 10-11:00 a.m. Milestone server is used to support the campus security system. During this time, there may be a server reboot which might interrupt active mobile client connections to the server. If you have any questions, please contact the Technology Help Desk (help@brandeis.edu)
Apr 29, 16:51 EDT
Resolved - ITS has resolved the previously reported issue with wormhole (VPN) and accessing file shares. Users should now be able to access individual or departmental UNet folders and file shares via wormhole.brandeis.edu. If you encounter any issues, please contact the Technology Help Desk at help@brandeis.edu or call 781-736-4357. Thank you for your patience.
May 6, 10:16 EDT
Identified - Update: ITS will be applying a fix to address the issue with web-based access to remote file shares. The fix will be applied on Wednesday, May 5 from 5-6:00 p.m. The team will monitor the wormhole service after the scheduled work. Thank you for your patience.
May 5, 13:30 EDT
Investigating - ITS has identified an issue with the Wormhole service related to the Pulse Secure (VPN) software. Specifically, users are unable to use wormhole.brandeis.edu to remotely access individual or departmental UNet folders and file shares. There are temporary workarounds available to provide access to these services. For assistance, please contact the Technology Help Desk at help@brandeis.edu or call 781-736-4357. Please note that there is currently not an estimated time to resolution at this time. We will continue to post updates as they become available. We apologize for the inconvenience.
Apr 26, 16:52 EDT
Completed - The scheduled maintenance has been completed.
May 6, 07:35 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 07:00 EDT
Scheduled - LATTE will be undergoing maintenance on Thursday May 6, from 7:00 - 8:00 a.m. During this time, the application will be unavailable. Please note that the Mahara ePortfolio tool will be retired and the menu option removed from within LATTE. We recommend performing any work in LATTE and exporting Mahara content before the scheduled work. If you need assistance with downloading Mahara content or experience any LATTE issues following the scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Apr 30, 08:11 EDT
May 5, 2021
Completed - The scheduled maintenance has been completed.
May 5, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 17:02 EDT
Scheduled - ITS will be conducting emergency maintenance to the VPN servers (Pulse Secure) on Wednesday, May 5 from 5 - 6:00 p.m. The team will be applying an update that will resolve the issue with accessing file shares via wormhole.brandeis.edu. There may be a brief service outage during the maintenance window. If you encounter any issues, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
May 5, 13:26 EDT
Resolved - This incident has been resolved.
May 5, 11:23 EDT
Monitoring - ITS is aware that users may have experienced degraded system performance or slowness when accessing or using LATTE (university learning management system) earlier this morning. The team has implemented a fix to address the issue and will continue to monitor the system to ensure the system is working as expected. Updates will be posted as they become available. If you are experiencing an issue, please contact the Help Desk (help@brandeis.edu or 781-736-4357). Thank you for your patience.
May 5, 07:58 EDT
May 4, 2021
Completed - The scheduled maintenance has been completed.
May 4, 09:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 08:31 EDT
Scheduled - ITS will be conducting maintenance on the servers used for authentication services on Tuesday, May 4 from 8:30 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
May 3, 16:02 EDT
Completed - The scheduled maintenance has been completed.
May 4, 08:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 08:00 EDT
Scheduled - Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, May 4 from 8-8:15 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Mar 17, 17:13 EDT
May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.