Brandeis University Status

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Information Technology Services will use this page to announce scheduled and unplanned outages. If you wish to be notified, please click the subscribe button and select which services you wish to receives updates for.

All Systems Operational

Authentication and Login Operational

Authentication/Login Operational

Brandeis Account Management (identity.brandeis.edu) Operational

Duo (two-factor authentication) Operational

Brandeis Websites and Applications Operational

Cable TV Operational

Collaboration and Sharing Operational

Box Website Operational

Box Drive Operational

Box Downloads Operational

Box Uploads Operational

Box Uploads/Downloads Operational

Box Sync Operational

Google Apps Drive Operational

Google Apps Calendar Operational

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Telephone Services Operational

Zoom Recordings Operational

Email Operational

Google Apps Gmail Operational

Mailing lists service (lists.brandeis.edu) Operational

Email spam protection (Proofpoint) Operational

Outbound mailing services Operational

Email delivery (sending/receiving) Operational

Desktop Systems Engineering Operational

ERP (Workday, sage, Finance, Data Warehouse) Operational

LATTE (Moodle) Operational

Library Systems Operational

Network/Internet Operational

Phone System Operational

Server Administration Operational

Load balancer (Netscaler) Operational

Server Administration Operational

Other Systems/Services Operational

Campus Passport Portal Operational

Campus Printing (Papercut) Operational

Facilities Service Request (Maximo) Operational

Slate Operational

VPN (Pulse Secure) Operational

25Live Pro (scheduling software) Operational

Miscellaneous Campus Systems/Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Campus Network - Scheduled Maintenance Jun 21, 07:00-10:00 EDT

ITS will be conducting maintenance to the campus network on Tuesday, June 21 from 7:00 - 10:00 a.m. The team will be adding new VLANs to the various campus data centers. There is no impact to the campus network (wireless or wired) during this time. If you encounter any issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 15, 13:37 EDT

Authentication/Login Services - Scheduled Maintenance Jun 22, 08:00-09:00 EDT

ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Jun 22, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:29 EDT

Brandeis web server - Scheduled Maintenance Jun 23, 08:00-09:00 EDT

ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Wednesday, June 23 from 8:00 - 9:00 a.m. There is no anticipated impact to Brandeis website or CMS during this time, If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu).
Posted on Jun 15, 13:13 EDT

Authentication/Login Services - Scheduled Maintenance Jul 6, 08:00-09:00 EDT

ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Jul 6, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:33 EDT

Workday - Scheduled Maintenance Jul 17, 02:00-14:00 EDT

Workday will be undergoing routine maintenance on Saturday, July 17 from 2 a.m. - 2 p.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 14:04 EST

Authentication/Login Services - Scheduled Maintenance Jul 20, 08:00-09:00 EDT

ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Jul 20, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:35 EDT

Authentication/Login Services - Scheduled Maintenance Aug 3, 08:00-09:00 EDT

ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Aug 3, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:37 EDT

Workday - Scheduled Maintenance Aug 14, 02:00-10:00 EDT

Workday will be undergoing routine maintenance on Saturday, Aug. 14 from 2a.m. - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 13:52 EST

Authentication/Login Services - Scheduled Maintenance Aug 17, 08:00-09:00 EDT

ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Aug 17, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:39 EDT

Authentication/Login Services - Scheduled Maintenance Aug 31, 08:00-09:00 EDT

ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Aug 31, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 25, 16:40 EDT

Workday - Scheduled Maintenance Sep 4, 02:00-10:00 EDT

Workday will be undergoing routine maintenance on Saturday, Sept. 4 from 2a.m. - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 13:54 EST

Workday - Scheduled Maintenance Sep 11, 02:00-06:00 EDT

Workday will be undergoing routine maintenance on Saturday, Sept. 11 from 2 a.m. - 6 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 14:25 EST

Workday - Scheduled Maintenance Oct 16, 02:00-14:00 EDT

Workday will be undergoing routine maintenance on Saturday, Oct. 16 from 2 a.m. - 2 p.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 14:05 EST

Workday - Scheduled Maintenance Nov 20, 02:00-10:00 EDT

Workday will be undergoing routine maintenance on Saturday, Nov. 20 from 2a.m. - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 13:56 EST

Workday - Scheduled Maintenance Dec 11, 02:00-10:00 EDT

Workday will be undergoing routine maintenance on Saturday, Dec. 11 from 2a.m. - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 13:58 EST

Past Incidents

Jun 16, 2021

No incidents reported today.

Jun 15, 2021

Network Authentication Servers (Clearpass) - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jun 15, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 07:00 EDT

Scheduled - ITS will be performing maintenance to the campus network authentication servers (Clearpass) on Wednesday, June 15 from 7 a.m. - 2 p.m. The team will be upgrading the existing servers to the latest firmware and adding additional physical servers. There is no anticipated impact to service during this time. If you encounter any issues with logging into the campus network (eduroam), please contact the Help Desk (help@brandeis.edu).
Jun 8, 16:49 EDT

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

Workday - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jun 12, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 02:00 EDT

Scheduled - Workday will be undergoing routine maintenance on Saturday, June 12 from 2a.m. - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Jan 14, 13:49 EST

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

Zoom - Issue joining meetings or webinars

Resolved - Zoom has confirmed they have reported the issue affecting users joining Zoom meetings or webinars. If you encounter any issues using Zoom, contact the Help Desk (help@brandeis.edu). We apologize for the inconvenience
Jun 9, 15:48 EDT

Investigating - Zoom has indicated that they have received reports of some users being unable to start and join Zoom Meetings and Webinars. They are currently investigating the issue. ITS will continue to post updates as they become available. Thank you for your patience.
Jun 9, 12:16 EDT

Jun 8, 2021

Authentication/Login (Shibboleth) - Emergency Release

Completed - The scheduled maintenance has been completed.
Jun 8, 14:55 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 13:55 EDT

Scheduled - ITS will be performing emergency release to the authentication/login (shibboleth)services. There is no impact to the community or access to systems. If you have any questions after the schedule work, please contact the Help Desk (help@brandeis.edu).
Jun 7, 13:51 EDT

Authentication/Login Services - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jun 8, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 08:02 EDT

Scheduled - ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Jun 8, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Mar 25, 16:28 EDT

Jun 7, 2021

OneSearch - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jun 7, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 10:01 EDT

Scheduled - OneSearch will undergo maintenance on Monday, June 7 from 10 - 11 a.m. OneSearch will be unavailable during this time as it is updated to a new version. If you have any issues using OneSearch after the scheduled maintenance, please contact library@brandeis.edu.
Jun 4, 13:48 EDT

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

LATTE - Issue Accessing Summer Courses

Resolved - This incident has been resolved.
Jun 3, 07:18 EDT

Monitoring - ITS is aware that some users were unable to access or see their courses in LATTE. This issue affected students who have successfully enrolled in Summer 2021 courses in Sage. We have implemented a short-term fix to add enrollments to these courses, while we continue to investigate the root cause. Course drops may not currently be reflected, but will resolve at a later date. If you are experiencing an issue, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357). We apologize for the inconvenience.
Jun 2, 11:55 EDT

Investigating - ITS is aware that some users are unable to access or see their courses in LATTE. This issue currently affects faculty with Summer 2021 courses and students who have successfully enrolled in Summer 2021 courses in Sage. Updates will be posted as they become available. If you are experiencing an issue, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357). We apologize for the inconvenience.
Jun 2, 08:35 EDT

Jun 2, 2021

Data Centers - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jun 2, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 06:00 EDT

Scheduled - ITS will be conducting scheduled maintenance on Wednesday, June 2 from 6 a.m. - 12 p.m. The team will be applying necessary network/router configuration changes in the university data centers (Feldberg, Goldfarb, Summer St) to ensure best practices and optimization. There may be minor interruptions during this time. If you experience any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
May 26, 16:36 EDT

Workday - Intermittent Access

Resolved - Workday has confirmed they have resolved the previously reported issue. Users can now access Workday without encountering an error message. If you experience any issues, please contact the Help Desk (help@brandeis.edu or 781-736-4375). Thank you for your patience.
Jun 2, 08:24 EDT

Monitoring - UPDATE: Workday has applied a configuration change to resolve the previously reported issue. Users should now be able to access Workday. They will continue to monitor the system. If you experience any issues, please contact the Help Desk (help@brandeis.edu).
Jun 1, 19:30 EDT

Update - UPDATE: Brandeis ITS has received reports that some users are now able to access Workday however Workday has not confirmed the issue is resolved on their side. Please note that you may experience issues when trying to access Workday from the Brandeis Login page. We will continue to post updates as they become available.
Jun 1, 18:08 EDT

Update - UPDATE from Workday: We are actively investigating this issue. Thank you for your patience as we continue working towards resolving this issue. Brandeis ITS will continue to post updates as they become available.
Jun 1, 17:41 EDT

Investigating - Workday has confirmed there are reported issues with users trying to access the system. Users may encounter an error message that indicates "Workday Sign In Error / Shared Session Failure". Workday is actively working on resolving the issue. Updates will be posted as they become available. We apologize of the inconvenience.
Jun 1, 16:36 EDT