Scheduled - ITS will be applying server maintenance on Wednesday, Aug. 19 from 6:00-9:00 p.m. Specifically to conduct failover testing and applying upgrades to NetApp storage. There is no anticipated downtime but there may be minor delays when accessing file shares. If you experience any issues after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Feb 10, 22:03 EST

Scheduled - ITS will be upgrading the operating system for VPN (Pulse Secure) on Wednesday, August 12 from 6-8 a.m. If you are connected to VPN during this time, you may experience a brief disconnect and reconnect to the VPN service. If you encounter any issues connecting to a service that requires a VPN connection after the update, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Aug 3, 16:39 EDT

Scheduled - ITS will be performing maintenance to JIRA on Tuesday, Aug 11 from 7-8 p.m. JIRA is used by Help Desk and other areas on campus as an intake for support service inquiries. JIRA will be unavailable during the maintenance window. Any emails sent to help@brandeis.edu or other service accounts will be queued up and delivered after the maintenance is complete. If you experience any issues after the maintenance window, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Aug 10, 17:11 EDT

Scheduled - ITS will be conducting maintenance on the MicroStrategy servers from 6 p.m. Tuesday, Aug 10 through 6 p.m. Wednesday, Aug 11. MicroStrategy is a Business Intelligence tool used to create and distribute data reports/dashboard. The system will be unavailable during this time. If you have any issues accessing MicroStrategy after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Aug 4, 16:12 EDT

Scheduled - ITS will update the campus perimeter firewall firmware on Monday, Aug 10 from 6-10 p.m. There will minimal to no impact to the campus network during this time. If you encounter any issues with the network (wired or wireless) after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu).
Jul 30, 17:06 EDT

Scheduled - On Saturday August 8th between 7AM and 7PM, the Network Operations team will be upgrading the software in the network switches that provide service in all campus buildings. During this service window, each building on campus will experience a complete loss of network service for all wired, wireless and Cisco phones for approximately 10 minutes. We expect the majority of the work to be completed between 7AM and 10AM, but reserve the entire window to address any unexpected issues that may arise. Normal, stable service should resume by 7PM.
Aug 1, 16:16 EDT

Scheduled - ITS will be conducting emergency maintenance on the servers used for authentication services today, Aug 6 from 12:30-1:00 p.m. The team will be adding a link to the COVID-19 Testing Portal to the Brandeis Login Page and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Help Desk (6-HELP or help@brandeis.edu).
Aug 6, 11:53 EDT

Scheduled - ITS will be updating the VPN client (Pulse Secure) on Wednesday, Aug 5 at 6-7 a.m. If you are connected to VPN during this time, you may experience a brief disconnect and reconnect to the VPN service. For users of Pulse Secure, you will be prompted to accept the new version of the VPN client; it is optional to accept the update. If you encounter any issues connecting to a service that requires a VPN connection after the update, please contact the Help Desk (6-HELP or help@brandeis.edu).
Jul 30, 17:15 EDT

Scheduled - ITS will be performing maintenance to JIRA on Tuesday, Aug 4 from 7-8 p.m. JIRA is used by Help Desk and other areas on campus as an intake for support service inquiries. JIRA will be unavailable during the maintenance window. Any emails sent to help@brandeis.edu or other service accounts will be queued up and delivered after the maintenance is complete. If you experience any issues after the maintenance window, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Jul 31, 10:19 EDT

Scheduled - Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Aug 4 from 8-8:15 a.m. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu).
Jul 30, 17:07 EDT

Scheduled - ITS will be conducting maintenance on the servers used for authentication services on Monday, Aug 3 from 8-8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Help Desk (6-HELP or help@brandeis.edu).
Jul 29, 12:26 EDT