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Information Technology Services will use this page to announce scheduled and unplanned outages. If you wish to be notified, please click the subscribe button and select which services you wish to receives updates for.

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 24, 2024 - 09:31 EDT
Investigating - We are receiving reports of users experiencing issues with guest wireless. We are actively working with the vendors to address the issue. New Guest connections are unable to authenticate. Thank you for your patience.
Sep 12, 2024 - 15:07 EDT
Authentication and Login ? Operational
Authentication/Login ? Operational
Brandeis Account Management (identity.brandeis.edu) ? Operational
Duo (two-factor authentication) ? Operational
Brandeis Websites and Applications ? Operational
Collaboration and Sharing ? Operational
Box Website Operational
Box Drive Operational
Box Downloads Operational
Box Uploads Operational
Box Uploads/Downloads Operational
Box Sync Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Zoom Telephone Services ? Operational
Zoom Recordings Operational
Email ? Operational
Google Apps Gmail Operational
Email spam protection (Proofpoint) Operational
Outbound mailing services ? Operational
Email delivery (sending/receiving) Operational
Desktop Systems Operational
ERP (Workday, sage, Finance, Data Warehouse) ? Operational
Moodle ? Operational
Library Systems ? Operational
Network/Internet ? Operational
Phone System Operational
Server Administration ? Operational
Load balancer (Netscaler) Operational
Server Administration Operational
Other Systems/Services Operational
90 days ago
100.0 % uptime
Today
Campus Passport Portal ? Operational
Campus Printing (Papercut) ? Operational
Facilities Service Request (Maximo) Operational
Slate Operational
VPN (Pulse Secure) Operational
25Live Pro (scheduling software) ? Operational
Miscellaneous Campus Systems/Services Operational
Cable TV ? Operational
Service Management and Ticketing (TeamDynamix) ? Operational
90 days ago
100.0 % uptime
Today
Network Shared Drives Operational
Duo Core Authentication Service Operational
Network Directory Service ? Operational
90 days ago
100.0 % uptime
Today
Marketplace+/Coupa ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Oct. 15 from 8:00 - 8:30 a.m. The team will be applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 27, 2024 - 13:27 EDT
Moodle LMS - Extended Weekly Maintenance Oct 17, 2024 07:00-08:00 EDT
Moodle will be undergoing weekly maintenance on Thursday, Oct. 17 from 7 a.m. - 8 a.m. During this time, the application may be unavailable for the entirety of the update time period. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Aug 06, 2024 - 15:35 EDT
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Oct. 22 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 27, 2024 - 13:46 EDT
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Oct. 22 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 27, 2024 - 13:11 EDT
Moodle LMS - Weekly Maintenance Oct 24, 2024 07:00-08:00 EDT
Moodle will be undergoing weekly maintenance on Thursday, Oct. 24 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Aug 06, 2024 - 15:37 EDT
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Oct. 29 from 8:00 - 8:30 a.m. The team will be applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 27, 2024 - 13:29 EDT
Moodle LMS - Weekly Maintenance Oct 31, 2024 07:00-08:00 EDT
Moodle will be undergoing weekly maintenance on Thursday, Oct. 31 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Aug 06, 2024 - 15:39 EDT
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Nov. 5 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 27, 2024 - 13:48 EDT
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Nov. 5 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 27, 2024 - 13:12 EDT
Moodle LMS - Weekly Maintenance Nov 7, 2024 07:00-08:00 EST
Moodle will be undergoing weekly maintenance on Thursday, Nov. 7 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Aug 06, 2024 - 15:40 EDT
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Nov. 12 from 8:00 - 8:30 a.m. The team will be applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 27, 2024 - 13:31 EDT
Moodle LMS - Weekly Maintenance Nov 14, 2024 07:00-08:00 EST
Moodle will be undergoing weekly maintenance on Thursday, Nov. 14 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Aug 06, 2024 - 15:42 EDT
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Nov. 19 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 27, 2024 - 14:06 EDT
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Nov. 19 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 27, 2024 - 13:13 EDT
Moodle LMS - Extended Weekly Maintenance Nov 21, 2024 07:00-08:00 EST
Moodle will be undergoing weekly maintenance on Thursday, Nov. 21 from 7 a.m. - 8 a.m. During this time, the application may be unavailable for the entirety of the update time period. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Aug 06, 2024 - 15:44 EDT
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Nov. 26 from 8:00 - 8:30 a.m. The team will be applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 27, 2024 - 13:32 EDT
Moodle LMS - Weekly Maintenance Nov 28, 2024 07:00-08:00 EST
Moodle will be undergoing weekly maintenance on Thursday, Nov. 28 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Aug 06, 2024 - 15:45 EDT
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Dec. 3 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 27, 2024 - 14:10 EDT
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Dec. 3 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 27, 2024 - 13:15 EDT
Moodle LMS - Weekly Maintenance Dec 5, 2024 07:00-08:00 EST
Moodle will be undergoing weekly maintenance on Thursday, Dec. 5 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Aug 06, 2024 - 15:47 EDT
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Dec. 10 from 8:00 - 8:30 a.m. The team will be applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 27, 2024 - 13:33 EDT
Moodle LMS - Weekly Maintenance Dec 12, 2024 07:00-08:00 EST
Moodle will be undergoing weekly maintenance on Thursday, Dec. 12 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Aug 06, 2024 - 15:48 EDT
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Dec. 17 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 27, 2024 - 14:15 EDT
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Dec. 17 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 27, 2024 - 13:16 EDT
Moodle LMS - Extended Weekly Maintenance Dec 19, 2024 07:00-08:00 EST
Moodle will be undergoing weekly maintenance on Thursday, Dec. 19 from 7 a.m. - 8 a.m. During this time, the application may be unavailable for the entirety of the update time period. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Aug 06, 2024 - 15:50 EDT
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Dec. 24 from 8:00 - 8:30 a.m. The team will be applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 27, 2024 - 13:34 EDT
Moodle LMS - Weekly Maintenance Dec 26, 2024 07:00-08:00 EST
Moodle will be undergoing weekly maintenance on Thursday, Dec. 26 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Aug 06, 2024 - 15:51 EDT
Moodle LMS - Weekly Maintenance Dec 26, 2024 07:00-08:00 EST
Moodle will be undergoing weekly maintenance on Thursday, Dec. 26 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Aug 06, 2024 - 16:06 EDT
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Dec. 31 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 27, 2024 - 14:16 EDT
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Dec. 31 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 27, 2024 - 13:17 EDT
Past Incidents
Oct 10, 2024
Completed - The scheduled maintenance has been completed.
Oct 10, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 07:00 EDT
Scheduled - Moodle will be undergoing weekly maintenance on Thursday, Oct. 10 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Aug 6, 15:34 EDT
Oct 9, 2024
Completed - The scheduled maintenance has been completed.
Oct 9, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 09:15 EDT
Scheduled - ITS will be conducting maintenance on Wednesday, Oct. 9 from 9:15 a.m. - 10:00 a.m. The team will be moving mounted CMS template files from old storage to new storage. The people directory and course schedule may experience brief instances of unavailability during the window. If you encounter any issues after the scheduled maintenance, please contact the Technology Help Desk (781-736-4357 or help@brandeis.edu).
Oct 2, 16:43 EDT
Oct 8, 2024
Resolved - This incident has been resolved.
Oct 8, 11:00 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 2, 14:56 EDT
Investigating - Please be advised that the login to accounts.brandeis.edu is slower than usual. Changing or resetting your password may not be available.
Oct 2, 08:59 EDT
Completed - The scheduled maintenance has been completed.
Oct 8, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 08:00 EDT
Scheduled - ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Oct. 8 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jun 27, 13:10 EDT
Completed - The scheduled maintenance has been completed.
Oct 8, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 07:00 EDT
Scheduled - ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Oct. 8 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jun 27, 13:45 EDT
Oct 7, 2024
Completed - The scheduled maintenance has been completed.
Oct 7, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 09:00 EDT
Scheduled - ITS will be conducting maintenance on Monday, Oct. 7 from 9:00 p.m. - 11:00 p.m. The team will be updating the configurations on the Top of Rack (ToR) and Core switches in the Lowell Data Center. There is no expected downtime or impact. If you encounter any issues after the scheduled maintenance, please contact the Technology Help Desk (781-736-4357 or help@brandeis.edu).
Oct 1, 14:45 EDT
Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024
Completed - The scheduled maintenance has been completed.
Oct 3, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 07:00 EDT
Scheduled - Moodle will be undergoing weekly maintenance on Thursday, Oct. 3 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Aug 6, 15:33 EDT
Oct 2, 2024
Completed - The scheduled maintenance has been completed.
Oct 2, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 09:00 EDT
Scheduled - ITS will be conducting maintenance on Wednesday, Oct. 2 from 9:00 a.m. - 10:00 a.m. The team will be changing the configurations on the Top of Rack (ToR) switches in the Lowell Data center. There is no expected downtime or impact. If you encounter any issues after the scheduled maintenance, please contact the Technology Help Desk (781-736-4357 or help@brandeis.edu).
Sep 27, 11:44 EDT
Oct 1, 2024
Completed - The scheduled maintenance has been completed.
Oct 1, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 09:00 EDT
Scheduled - ITS will be conducting emergency maintenance on the campus wireless network on Tuesday, Oct. 1 from 9:00 a.m. - 9:30 a.m. The team will remove the guest registration process and put users in the Guest Role by default if the device is not registered for a specific role. There is no anticipated downtime or disruption in wireless network connectivity during this time. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Sep 30, 12:01 EDT
Completed - The scheduled maintenance has been completed.
Oct 1, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 08:00 EDT
Scheduled - Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Oct. 1 from 8:00 - 8:30 a.m. The team will be applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jun 27, 13:26 EDT
Sep 30, 2024
Completed - The scheduled maintenance has been completed.
Sep 30, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 17:00 EDT
Scheduled - Brandeis Account Management (identity.brandeis.edu) will be undergoing an upgrade on Wednesday, Sep. 25 from 5:00 p.m. - Monday, Sep. 30 at 7:00 a.m. New account creation will be disabled until September 30th at 7:00 a.m.. Password changes and resets will be available during the upgrade period. There will be no impact to SSO and 2-Factor ID (Shibboleth/Duo). During this period, everyone will have access to their respective systems. If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Sep 17, 12:16 EDT
Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024
Completed - The scheduled maintenance has been completed.
Sep 26, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 10:00 EDT
Scheduled - ITS will be conducting maintenance on Thursday, Sep. 26 from 10:00 a.m. - 11:00 a.m. The team will be changing the configurations on the Top of Rack (ToR) switches in the Lowell Data center. There is no expected downtime or impact. If you encounter any issues after the scheduled maintenance, please contact the Technology Help Desk (781-736-4357 or help@brandeis.edu).
Sep 19, 14:36 EDT
Completed - The scheduled maintenance has been completed.
Sep 26, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 07:00 EDT
Scheduled - Moodle will be undergoing weekly maintenance on Thursday, Sep. 26 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Aug 6, 15:31 EDT