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Information Technology Services will use this page to announce scheduled and unplanned outages. If you wish to be notified, please click the subscribe button and select which services you wish to receives updates for.

All Systems Operational
Authentication and Login ? Operational
Authentication/Login ? Operational
Brandeis Account Management (identity.brandeis.edu) ? Operational
Duo (two-factor authentication) ? Operational
Brandeis Websites and Applications ? Operational
Cable TV ? Operational
Collaboration and Sharing ? Operational
Box Website Operational
Box Drive Operational
Box Downloads Operational
Box Uploads Operational
Box Uploads/Downloads Operational
Box Sync Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Zoom Telephone Services ? Operational
Zoom Recordings Operational
Email ? Operational
Google Apps Gmail Operational
Mailing lists service (lists.brandeis.edu) ? Operational
Email spam protection (Proofpoint) Operational
Outbound mailing services ? Operational
Email delivery (sending/receiving) Operational
Desktop Systems Engineering Operational
ERP (Workday, sage, Finance, Data Warehouse) ? Operational
LATTE (Moodle) ? Operational
Library Systems ? Operational
Network/Internet ? Operational
Phone System Operational
Server Administration ? Operational
Load balancer (Netscaler) Operational
Server Administration Operational
Other Systems/Services Operational
Campus printing (Papercut) Operational
Facilities Service Request (Maximo) Operational
Slate Operational
25Live Pro (scheduling software) ? Operational
Miscellaneous Campus Systems/Services Operational
VPN (Pulse Secure) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ITS will be applying server maintenance on Wednesday, Oct. 28 from 9 a.m. - 5 p.m. The team will be performing maintenance on unused portions of the university's central storage. There is no anticipated downtime or impact accessing files.brandeis.edu, VMWare environment, or NFS shares. If you experience any issues after the scheduled maintenance, please contact the Help Desk (781-736-HELP or help@brandeis.edu)
Posted on Oct 20, 17:10 EDT
The Campus Card Office in partnership with ITS and third-party vendor will be updating the credit card payment processing system on Thursday, Oct. 28 from 10-11 a.m. Users will not be able to add points to the WhoCash system during this time. Users may be prompted to re-enter credit card information upon checkout. This does not impact your ability to use WhoCash at campus dining locations. If there are any questions with WhoCash, please contact campuscard@brandeis.edu.
Posted on Oct 9, 12:35 EDT
LATTE - Weekly Maintenance Oct 29, 07:00-07:45 EDT
LATTE will be undergoing weekly maintenance. During this time, the application will be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Sep 14, 14:26 EDT
ITS will be performing maintenance to JIRA on Thursday, Oct. 26 from 7-8 a.m. JIRA is used by Help Desk and other areas on campus as an intake for support service inquiries. JIRA will be unavailable during the maintenance window. Any emails sent to help@brandeis.edu or other service accounts will be queued up and delivered after the maintenance is complete. If you experience any issues after the maintenance window, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Oct 27, 10:33 EDT
ITS will be performing maintenance to the campus voice system on Thursday, Oct. 29 from 10:00 a.m. - 3:00 p.m. The team will update the voice analog gateways in Shapiro Admissions building. This will only impact the analog phones (fax machines, campus blue phones). There is no impact to campus VoIP voice services during this time. If you encounter any issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Oct 20, 17:04 EDT
ITS will conducting maintenance on the data warehouse database on Wednesday, Nov. 4 from 8-8:30 a.m. This does not impact the data warehouse reporting database which will remain fully functional and accessible during the maintenance window. If you have any issues or questions, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Oct 27, 16:44 EDT
ITS will be conducting server maintenance on Wednesday, Nov. 4 from 9 a.m. - 5 p.m. The team will be performing maintenance on unused portions of the university's central storage. There is no anticipated downtime or impact accessing files.brandeis.edu, VMWare environment, or NFS shares. If you experience any issues after the scheduled maintenance, please contact the Help Desk (781-736-HELP or help@brandeis.edu)
Posted on Oct 26, 15:44 EDT
LATTE - Weekly Maintenance Nov 5, 07:00-07:45 EDT
LATTE will be undergoing weekly maintenance. During this time, the application will be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Sep 14, 14:26 EDT
LATTE - Weekly Maintenance Nov 12, 07:00-07:45 EDT
LATTE will be undergoing weekly maintenance. During this time, the application will be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Sep 14, 14:27 EDT
Workday will be undergoing maintenance on Saturday, Nov 14 from 2 a.m. - 4 p.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other campus systems or services. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu).
Posted on Jul 2, 10:08 EDT
LATTE - Weekly Maintenance Nov 19, 07:00-07:45 EDT
LATTE will be undergoing weekly maintenance. During this time, the application will be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Sep 14, 14:27 EDT
LATTE - Weekly Maintenance Nov 26, 07:00-07:45 EDT
LATTE will be undergoing weekly maintenance. During this time, the application will be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Sep 14, 14:29 EDT
LATTE - Weekly Maintenance Dec 3, 07:00-07:45 EDT
LATTE will be undergoing weekly maintenance. During this time, the application will be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Sep 14, 14:29 EDT
LATTE - Weekly Maintenance Dec 10, 07:00-07:45 EDT
LATTE will be undergoing weekly maintenance. During this time, the application will be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Sep 14, 14:30 EDT
Workday will be undergoing routine maintenance on Saturday, Dec 12 from 2 - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu).
Posted on Jul 2, 10:08 EDT
LATTE - Weekly Maintenance Dec 17, 07:00-07:45 EDT
LATTE will be undergoing weekly maintenance. During this time, the application will be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Sep 14, 14:31 EDT
ITS will be applying server maintenance on Tuesday, Dec. 22 from 6:00-9:00 p.m. Specifically to conduct failover testing and applying upgrades to NetApp storage. There is no anticipated downtime but there may be minor delays when accessing file shares. If you experience any issues after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Posted on Feb 10, 22:04 EST
LATTE - Weekly Maintenance Dec 24, 07:00-07:45 EDT
LATTE will be undergoing weekly maintenance. During this time, the application will be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Sep 14, 14:32 EDT
Past Incidents
Oct 28, 2020

No incidents reported today.

Oct 27, 2020
Completed - The scheduled maintenance has been completed.
Oct 27, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 08:00 EDT
Scheduled - ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Oct. 27 from 8-8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Oct 19, 15:29 EDT
Oct 26, 2020
Resolved - This incident has been resolved.
Oct 26, 18:13 EDT
Investigating - We are currently investigating an issue with the outbound Proxy server.
Oct 26, 17:26 EDT
Completed - The scheduled maintenance has been completed.
Oct 26, 14:53 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 09:00 EDT
Scheduled - ITS will be applying server maintenance on Monday, Oct. 26 from 9 a.m. - 5 p.m. The team will be performing maintenance on unused portions of the university's central storage. There is no anticipated downtime or impact accessing files.brandeis.edu, VMWare environment, or NFS shares. If you experience any issues after the scheduled maintenance, please contact the Help Desk (781-736-HELP or help@brandeis.edu)
Oct 20, 17:09 EDT
Completed - The scheduled maintenance has been completed.
Oct 26, 14:51 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 10:01 EDT
Scheduled - ITS will be performing maintenance to the campus voice system on Monday, Oct. 26 from 10:00 a.m. - 3:00 p.m. The team will update the voice analog gateways in Goldfarb. This will only impact the analog phones (fax machines, campus blue phones). There is no impact to campus VoIP voice services during this time. If you encounter any issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Oct 20, 17:03 EDT
Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020
Resolved - This incident has been resolved.
Oct 22, 21:25 EDT
Investigating - We are currently investigating performance issues with help.brandeis.edu.
Oct 22, 18:17 EDT
Resolved - This incident has been resolved.
Oct 22, 18:21 EDT
Monitoring - ITS has implemented a fix for the issue with viewing a course photo roster. The team is closely monitoring the results of the fix. If you are experiencing an issue, please contact the Technology Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Oct 22, 17:27 EDT
Investigating - ITS is aware of an error when trying to view the photo roster in a LATTE course. This affects instructors who try to view the photo roster for their course but see an "Unable to bind to LDAP" message instead. The team is actively investigating the issue and updates will be posted as they become available. If you are experiencing an issue, please contact the Technology Help Desk at help@brandeis.edu or 781-736-HELP (x64357). Thank you for your patience.
Oct 22, 16:54 EDT
Completed - The scheduled maintenance has been completed.
Oct 22, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 08:00 EDT
Scheduled - ITS will be updating will apply configuration updates to LDAP services on Thursday, Oct. 20 from 8-8:30 a.m. There is no anticipated downtime or impact to authentication services. If you encounter any issues, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Oct 20, 16:52 EDT
Completed - The scheduled maintenance has been completed.
Oct 22, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 07:00 EDT
Scheduled - ITS will be conducting maintenance to the campus network on Thursday, Oct. 22 from 7:00 - 8:00 a.m. The team will be adding a new VLAN and IP subnet to the data center. There is no impact to the campus network (wireless or wired) during this time. If you encounter any issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Oct 16, 14:01 EDT
Completed - The scheduled maintenance has been completed.
Oct 22, 07:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 07:00 EDT
Scheduled - LATTE will be undergoing weekly maintenance. During this time, the application will be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Sep 14, 14:25 EDT
Oct 21, 2020
Resolved - ITS has identified the source of the issue and implemented a fix. Users should now be able to successfully log in to Brandeis mailing lists at lists.brandeis.edu. If you have any issues, please contact the Help Desk (help@brandeis.edu or 781-736-4357). Thank you for your patience.
Oct 21, 17:06 EDT
Investigating - ITS is aware there are issues with the Brandeis mailing list service (lists.brandeis.edu). When trying to log in, users will receive an error message ("Internal Server Error (sso_login) - Failed to get your email address from the authentication service"). The team is actively investigating the source of the issue. Updates will be posted as they become available. We apologize for the inconvenience.
Oct 21, 11:08 EDT
Oct 20, 2020
Completed - The scheduled maintenance has been completed.
Oct 20, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 07:00 EDT
Update - ITS will be upgrading the LDAP servers on Tuesday, Oct. 20 from 7-10:00 a.m. Password changes and account creation will be disabled during this time. There is no expected downtime to other services at this time. If you have any issues, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Sep 25, 11:25 EDT
Scheduled - ITS will be upgrading the LDAP servers on Tuesday, Oct. 13 from 7-10:00 a.m. Password changes and account creation will be disabled during this time. There is no expected downtime to other services at this time. If you have any issues, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Sep 18, 10:47 EDT
Completed - The scheduled maintenance has been completed.
Oct 20, 08:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 08:00 EDT
Scheduled - Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Oct. 20 from 8-8:15 a.m. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Oct 15, 15:45 EDT
Oct 19, 2020
Completed - The scheduled maintenance has been completed.
Oct 19, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 10:00 EDT
Scheduled - ITS will be performing maintenance to the campus voice system on Monday, Oct. 19 from 10:00 a.m. - 3:00 p.m. The team will update the voice analog gateways in Stoneman building. This will only impact the analog phones (fax machines, campus blue phones). There is no impact to campus VoIP voice services during this time. If you encounter any issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Oct 15, 16:21 EDT
Oct 18, 2020

No incidents reported.

Oct 17, 2020
Completed - The scheduled maintenance has been completed.
Oct 17, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 02:01 EDT
Scheduled - Workday will be undergoing routine maintenance on Saturday, Oct 17 from 2 a.m. - 2 p.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu).
Jul 2, 10:11 EDT
Oct 16, 2020

No incidents reported.

Oct 15, 2020
Completed - The scheduled maintenance has been completed.
Oct 15, 08:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 08:00 EDT
Scheduled - Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Thursday, Oct. 15 from 8-8:15 a.m. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Oct 8, 11:19 EDT
Completed - The scheduled maintenance has been completed.
Oct 15, 07:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 07:00 EDT
Scheduled - LATTE will be undergoing weekly maintenance. During this time, the application will be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Sep 14, 14:24 EDT
Oct 14, 2020

No incidents reported.