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Information Technology Services will use this page to announce scheduled and unplanned outages. If you wish to be notified, please click the subscribe button and select which services you wish to receives updates for.

Investigating - ITS has identified an issue when setting up email forwarding via Account Management Tools (identity.brandeis.edu). Users who recently set up email forwarding may see intermittent issues in receiving Brandeis email at the forwarded email address. We are actively working on resolving this issue and will provide updates as they become available. If you would like to set-up mail forwarding, please contact security@brandeis.edu. We apologize for the inconvenience.
Mar 26, 11:08 EDT
Authentication and Login ? Partial Outage
Authentication/Login ? Operational
Brandeis Account Management (identity.brandeis.edu) ? Partial Outage
Brandeis Websites and Applications ? Operational
Cable TV ? Operational
Collaboration and Sharing ? Operational
Box Website Operational
Box Drive Operational
Box Downloads Operational
Box Uploads Operational
Box Uploads/Downloads Operational
Box Sync Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Zoom Telephone Services ? Operational
Zoom Recordings Operational
Email ? Operational
Google Apps Gmail Operational
Mailing lists service (lists.brandeis.edu) ? Operational
Email spam protection (Proofpoint) Operational
Desktop Systems Engineering Operational
ERP (Workday, sage, Finance, Data Warehouse) ? Operational
LATTE (Moodle) ? Operational
Library Systems ? Operational
Network/Internet ? Operational
Phone System Operational
Server Administration ? Operational
Load balancer (Netscaler) Operational
Server Administration Operational
Other Systems/Services Operational
Campus printing (Papercut) Operational
Facilities Service Request (Maximo) Operational
Slate Operational
25Live Pro (scheduling software) ? Operational
Miscellaneous Campus Systems/Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
LATTE - Scheduled Maintenance Apr 2, 08:00-12:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 23, 08:44 EDT
Scheduled - ITS will be provisioning course shells for the Summer 2020 term in LATTE on Thursday, Apr. 2 from 8 - 12 p.m During this time, users may continue to complete any normal tasks but they may experience slower than usual performance as the course shells are created. If you encounter issues after the scheduled maintenance, contact latte@brandeis.edu
Mar 12, 07:50 EDT
LATTE - Scheduled Maintenance Apr 9, 07:00-07:45 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 07:38 EDT
Scheduled - ITS will be performing maintenance to LATTE on Thursday, April 9 at 7:00-7:45 a.m. There is no anticipated downtime; the system will be available to all users during the maintenance window. If you experience issues in LATTE after the scheduled maintenance window, please contact the Help Desk (6-HELP or help@brandeis.edu).
Mar 12, 07:35 EDT
LATTE - Scheduled Maintenance Apr 16, 07:00-07:45 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 07:39 EDT
Scheduled - ITS will be performing maintenance to LATTE on Thursday, April 16 at 7:00-7:45 a.m. There is no anticipated downtime; the system will be available to all users during the maintenance window. If you experience issues in LATTE after the scheduled maintenance window, please contact the Help Desk (6-HELP or help@brandeis.edu).
Mar 12, 07:36 EDT
LATTE - Scheduled Maintenance Apr 23, 07:00-07:45 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 07:39 EDT
Scheduled - ITS will be performing maintenance to LATTE on Thursday, April 23 at 7:00-7:45 a.m. There is no anticipated downtime; the system will be available to all users during the maintenance window. If you experience issues in LATTE after the scheduled maintenance window, please contact the Help Desk (6-HELP or help@brandeis.edu).
Mar 12, 07:37 EDT
LATTE - Scheduled Maintenance Apr 30, 07:00-07:45 EDT
ITS will be performing maintenance to LATTE on Thursday, April 30 at 7:00-7:45 a.m. There is no anticipated downtime; the system will be available to all users during the maintenance window. If you experience issues in LATTE after the scheduled maintenance window, please contact the Help Desk (6-HELP or help@brandeis.edu).
Posted on Mar 12, 07:43 EDT
ITS will be conducting maintenance to the DNS and DHCP servers on Thursday, Feb 6 at 7-8 a.m. DNS maps website names into network addresses. DHCP allows devices to gain access to the Brandeis network. ITS will be testing the servers to ensures there is appropriate reliability and redundancy of the campus network infrastructure. There is no anticipated impact to Brandeis systems or services. If you have any issues after the scheduled work, contact the Help Desk (help@brandeis.edu or 6-HELP).
Posted on Feb 10, 11:18 EST
ITS will be applying server maintenance on Wednesday, May 27 from 6:00-9:00 p.m. Specifically to conduct failover testing and applying upgrades to NetApp storage. There is no anticipated downtime but there may be minor delays when accessing file shares. If you experience any issues after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Posted on Feb 10, 22:01 EST
ITS will be applying server maintenance on Wednesday, Aug. 19 from 6:00-9:00 p.m. Specifically to conduct failover testing and applying upgrades to NetApp storage. There is no anticipated downtime but there may be minor delays when accessing file shares. If you experience any issues after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Posted on Feb 10, 22:03 EST
ITS will be applying server maintenance on Tuesday, Dec. 22 from 6:00-9:00 p.m. Specifically to conduct failover testing and applying upgrades to NetApp storage. There is no anticipated downtime but there may be minor delays when accessing file shares. If you experience any issues after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Posted on Feb 10, 22:04 EST
Past Incidents
Mar 28, 2020

No incidents reported today.

Mar 27, 2020

No incidents reported.

Mar 26, 2020
Completed - The scheduled maintenance has been completed.
Mar 26, 07:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 07:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 11, 13:17 EDT
Scheduled - ITS will be performing maintenance to LATTE on Thursday, March 26 at 7:00-7:45 a.m. There is no anticipated downtime; the system will be available to all users during the maintenance window. If you experience issues in LATTE after the scheduled maintenance window, please contact the Help Desk (6-HELP or help@brandeis.edu).
Feb 10, 11:35 EST
Mar 25, 2020
Resolved - 3/25 Update: Zoom has resolved the previously reported issue with a delay in processing cloud recordings. Zoom will continue to monitor the status of recordings. Thank you for your patience.
Mar 25, 09:29 EDT
Monitoring - 3/24 Update: Zoom recordings are currently processing within a reasonable time and all recordings from last week (week of 3/16) are complete. Zoom will continue to work through the request processing queue in a timely manner as they continue to provide support for online classes and remote workforce worldwide. ITS will continue to monitor the status of recordings. Thank you for your patience.
Mar 24, 11:16 EDT
Update - Update: processing of Zoom meeting recordings has started to show significant improvement. Zoom will continue to work through the request queue to process recordings in a timely manner as they provide service and support to online classes and the remote workforce worldwide. Thank you for your patience.
Mar 20, 12:25 EDT
Investigating - Zoom has identified a delay in processing meeting recordings due to an excessive demand. This specifically affects cloud recordings. The Zoom team is actively working to resolve the issues. Updates will be posted as they become available. We apologize for the inconvenience.
Mar 17, 11:17 EDT
Mar 23, 2020
Resolved - ITS has resolved the issue with accessing CMS - users can access the web editing tool through webedit.brandeis.edu. If you have any issues, please contact the Help Desk (help@brandeis.edu). Thank you for your patience.
Mar 23, 11:50 EDT
Investigating - Attention Brandeis Web editors: ITS has identified an issue with accessing CMS using the URL webedit.brandeis.edu which is used to update brandeis.edu websites. Users can access the CMS by going to https://brandeis.cascadecms.com. ITS is currently investigating the issue and will provide updates as they become available. We apologize for the inconvenience.
Mar 23, 10:57 EDT
Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 19, 2020
Completed - The scheduled maintenance has been completed.
Mar 19, 18:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 17:46 EDT
Scheduled - ITS will be doing an critical update to the Brandeis Login page (login.brandeis.edu) on Thursday, Mar. 19 from 5:45-6:45 p.m.. The change is to add direct links to Box and Ensemble - applications the community is using as they work remotely. There is no anticipated downtime or impact to authentication services.
Mar 19, 17:42 EDT
Completed - The scheduled maintenance has been completed.
Mar 19, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 13:16 EDT
Scheduled - ITS continue the process to provision course shells for the Fall 2020 term in LATTE on Thursday, Mar. 19 from 1-3 p.m. During this time, users may continue to complete any normal tasks but they may experience slower than usual performance as the course shells are created. If you encounter issues after the scheduled maintenance, please contact latte@brandeis.edu.
Mar 19, 13:06 EDT
Completed - The scheduled maintenance has been completed.
Mar 19, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We have extended the maintenance window from 8 a.m. - 11 a.m. to 8 a.m - 1 p.m. We will provide additional updates as necessary.
Mar 19, 08:00 EDT
Scheduled - ITS will be provisioning course shells for the Fall 2020 term in LATTE on Thursday, Mar. 19 from 8 -11 a.m. During this time, users may continue to complete any normal tasks but they may experience slower than usual performance as the course shells are created. If you encounter issues after the scheduled maintenance, please contact latte@brandeis.edu.
Mar 11, 13:43 EDT
Mar 18, 2020
Resolved - This incident has been resolved.
Mar 18, 16:15 EDT
Monitoring - ITS has implemented a fix for the interruption in the delivery of email notifications from LATTE. We are continuing to monitor the results of the fix. Thank you for your patience.
Mar 18, 13:54 EDT
Identified - ITS is aware of an interruption in delivery of email notifications from LATTE. This affects courses in LATTE that utilize forum postings, Quickmail messages and other notifications sent by email. The root cause of the issue has been identified and a fix is being implemented. Updates will be provided as they become available.
Mar 18, 07:38 EDT
Investigating - ITS is aware of an interruption in the delivery of email notifications from LATTE. This affects courses in LATTE that utilize forum postings, Quickmail messages and other notifications sent by email. The issue is currently being investigated and updates will be provided as they become available. Thank you for your patience.
Mar 18, 07:18 EDT
Completed - The scheduled maintenance has been completed.
Mar 18, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 06:30 EDT
Scheduled - TS will be conducting maintenance on the servers used for authentication services on Wednesday, Mar. 17 from 6:30-8:30 a.m. The team will patch and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to authentication services. If you encounter any issues, please contact the Help Desk (6-HELP or help@brandeis.edu).
Mar 17, 23:44 EDT
Completed - The scheduled maintenance has been completed.
Mar 18, 07:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 07:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 11, 13:17 EDT
Scheduled - ITS will be performing maintenance to LATTE on Thursday, March 19 at 7:00-7:15 a.m. There is no anticipated downtime; the system will be available to all users during the maintenance window. If you experience issues in LATTE after the scheduled maintenance window, please contact the Help Desk (6-HELP or help@brandeis.edu).
Feb 10, 11:31 EST
Mar 17, 2020
Resolved - Zoom has implemented a fix to address the previously reported issue making and receiving calls through the Zoom Telephone services. The team will continue to monitor the service to ensure it is working as expected.
Mar 17, 15:36 EDT
Investigating - Zoom has received reports of issues making and receiving calls through the Zoom Telephone services (specifically in U.S. zones). Their team is actively working on resolving the issue. Updates will be posted as they become available. Thank you for your patience.
Mar 17, 12:29 EDT
Mar 16, 2020
Completed - The scheduled maintenance has been completed.
Mar 16, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 11:01 EDT
Scheduled - ITS will be conducting maintenance on the VPN service (Pulse Secure) on Monday, Mar. 16 at 11 a.m.-12 p.m. There is no anticipated downtime during this time. If you encounter any issues connecting to a service that requires a VPN connection after the update, please contact the Help Desk (6-HELP or help@brandeis.edu).
Mar 13, 17:35 EDT
Mar 15, 2020
Resolved - This incident has been resolved.
Mar 15, 18:18 EDT
Monitoring - ITS has identified the cause of the interruption in the delivery of email notifications from LATTE and a fix has been implemented. Email notifications are being delivered on a normal schedule. ITS continues to monitor the situation to verify timely delivery of notifications.
Mar 15, 17:22 EDT
Identified - ITS has identified the root cause of the issue and is developing a fix.
Mar 15, 15:34 EDT
Investigating - ITS is aware of an interruption in delivery of email notifications from LATTE. This affects courses in LATTE that utilize forum postings, Quickmail messages and other notifications sent by email. The issue is currently being investigated and updates will be provided as they become available.
Mar 15, 15:06 EDT
Mar 14, 2020

No incidents reported.