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Information Technology Services will use this page to announce scheduled and unplanned outages. If you wish to be notified, please click the subscribe button and select which services you wish to receives updates for.

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 2023 - 16:10 EDT
Update - We are continuing to investigate this issue.
Mar 11, 2023 - 11:16 EST
Investigating - ITS is investigating reports of delayed emails -- both inbound and outbound through GMail.
Mar 11, 2023 - 11:13 EST
Authentication and Login ? Operational
Authentication/Login ? Operational
Brandeis Account Management (identity.brandeis.edu) ? Operational
Duo (two-factor authentication) ? Operational
Brandeis Websites and Applications ? Operational
Cable TV ? Operational
Collaboration and Sharing ? Operational
Box Website Operational
Box Drive Operational
Box Downloads Operational
Box Uploads Operational
Box Uploads/Downloads Operational
Box Sync Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Zoom Telephone Services ? Operational
Zoom Recordings Operational
Email ? Degraded Performance
Google Apps Gmail Degraded Performance
Mailing lists service (lists.brandeis.edu) ? Operational
Email spam protection (Proofpoint) Operational
Outbound mailing services ? Degraded Performance
Email delivery (sending/receiving) Degraded Performance
Desktop Systems Engineering Operational
ERP (Workday, sage, Finance, Data Warehouse) ? Operational
LATTE (Moodle) ? Operational
Library Systems ? Operational
Network/Internet ? Operational
Phone System Operational
Server Administration ? Operational
Load balancer (Netscaler) Operational
Server Administration Operational
Other Systems/Services Operational
Campus Passport Portal ? Operational
Campus Printing (Papercut) ? Operational
Facilities Service Request (Maximo) Operational
Slate Operational
VPN (Pulse Secure) Operational
25Live Pro (scheduling software) ? Operational
Miscellaneous Campus Systems/Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Mar. 28 from 7:00 - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Dec 21, 2022 - 15:22 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Mar. 28 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Dec 21, 2022 - 14:52 EST
LATTE - Weekly Maintenance Mar 30, 2023 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Mar. 30 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Dec 20, 2022 - 12:31 EST
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Apr. 4 from 8:00 - 8:30 a.m. The team will applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Dec 21, 2022 - 14:29 EST
LATTE - Weekly Maintenance Apr 6, 2023 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Apr. 6 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Dec 20, 2022 - 14:51 EST
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Apr. 11 from 7:00 - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Dec 21, 2022 - 15:23 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Apr. 11 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Dec 21, 2022 - 14:53 EST
LATTE - Weekly Maintenance Apr 13, 2023 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Apr. 13 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Dec 20, 2022 - 14:53 EST
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Apr. 18 from 8:00 - 8:30 a.m. The team will applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Dec 21, 2022 - 14:30 EST
ITS will be conducting maintenance on the servers used for authentication services on Wednesday, Apr. 19 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Mar 08, 2023 - 10:02 EST
LATTE - Weekly Maintenance Apr 20, 2023 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Apr. 20 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Dec 20, 2022 - 14:55 EST
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Apr. 25 from 7:00 - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Dec 21, 2022 - 15:24 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Apr. 25 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Dec 21, 2022 - 14:54 EST
LATTE - Weekly Maintenance Apr 27, 2023 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Apr. 27 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Dec 20, 2022 - 14:56 EST
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, May 2 from 8:00 - 8:30 a.m. The team will applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Dec 21, 2022 - 14:31 EST
LATTE - Weekly Maintenance May 4, 2023 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, May 4 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Dec 20, 2022 - 14:57 EST
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, May. 9 from 7:00 - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Dec 21, 2022 - 15:27 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, May 9 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Dec 21, 2022 - 14:54 EST
LATTE - Weekly Maintenance May 11, 2023 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, May 11 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Dec 20, 2022 - 14:59 EST
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, May 16 from 8:00 - 8:30 a.m. The team will applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Dec 21, 2022 - 14:33 EST
LATTE - Weekly Maintenance May 18, 2023 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, May 18 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Dec 20, 2022 - 15:00 EST
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, May. 23 from 7:00 - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Dec 21, 2022 - 15:28 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, May 23 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Dec 21, 2022 - 14:55 EST
LATTE - Weekly Maintenance May 25, 2023 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, May 25 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Dec 20, 2022 - 15:01 EST
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, May 30 from 8:00 - 8:30 a.m. The team will applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Dec 21, 2022 - 14:34 EST
LATTE - Weekly Maintenance Jun 1, 2023 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Jun. 1 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Dec 20, 2022 - 15:03 EST
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Jun. 6 from 7:00 - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Dec 21, 2022 - 15:31 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Jun. 6 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Dec 21, 2022 - 15:02 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Jun. 6 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Dec 21, 2022 - 14:58 EST
LATTE - Weekly Maintenance Jun 8, 2023 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Jun. 8 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Dec 20, 2022 - 15:03 EST
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Jun. 13 from 8:00 - 8:30 a.m. The team will applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Dec 21, 2022 - 14:35 EST
LATTE - Weekly Maintenance Jun 15, 2023 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Jun. 15 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Dec 20, 2022 - 15:04 EST
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Jun. 20 from 7:00 - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Dec 21, 2022 - 15:32 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Jun. 20 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Dec 21, 2022 - 15:00 EST
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Jun. 20 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Dec 21, 2022 - 15:03 EST
LATTE - Weekly Maintenance Jun 22, 2023 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Jun. 22 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Dec 20, 2022 - 15:05 EST
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Jun. 27 from 8:00 - 8:30 a.m. The team will applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Dec 21, 2022 - 14:36 EST
LATTE - Weekly Maintenance Jun 29, 2023 07:00-08:00 EDT
LATTE will be undergoing weekly maintenance on Thursday, Jun. 29 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Posted on Dec 20, 2022 - 15:06 EST
Past Incidents
Mar 24, 2023

No incidents reported today.

Mar 23, 2023
Completed - The scheduled maintenance has been completed.
Mar 23, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 07:00 EDT
Scheduled - LATTE will be undergoing weekly maintenance on Thursday, Mar. 23 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Dec 20, 12:30 EST
Mar 22, 2023

No incidents reported.

Mar 21, 2023
Completed - The scheduled maintenance has been completed.
Mar 21, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 08:02 EDT
Scheduled - Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Mar. 21 from 8:00 - 8:30 a.m. The team will applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Dec 21, 14:28 EST
Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
Completed - The scheduled maintenance has been completed.
Mar 17, 08:16 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 08:01 EDT
Scheduled - ITS will conduct a change control to our DNS servers on Friday, Mar. 17, from 8:00 a.m. - 8:15 a.m. The team will modify Brandeis.edu's mail sender validation policy. There is no anticipated impact to Brandeis systems or services. If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Mar 16, 11:29 EDT
Mar 16, 2023
Completed - The scheduled maintenance has been completed.
Mar 16, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 07:00 EDT
Scheduled - LATTE will be undergoing weekly maintenance on Thursday, Mar. 16 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Dec 20, 12:29 EST
Mar 15, 2023

No incidents reported.

Mar 14, 2023
Completed - The scheduled maintenance has been completed.
Mar 14, 11:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 10:00 EDT
Scheduled - ITS will be conducting emergency maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Mar. 14 from 10:00 a.m. -11:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. The team will be applying permission changes. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Mar 14, 09:59 EDT
Completed - The scheduled maintenance has been completed.
Mar 14, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 08:00 EDT
Scheduled - ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Mar. 14 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Dec 21, 14:51 EST
Completed - The scheduled maintenance has been completed.
Mar 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 07:00 EDT
Scheduled - ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Mar. 14 from 7:00 - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Dec 21, 15:21 EST
Mar 13, 2023
Resolved - This incident has been resolved.
Mar 13, 17:19 EDT
Update - We are continuing to monitor for any further issues.
Mar 13, 16:30 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 14:02 EDT
Investigating - ITS is aware that there is an issue creating and updating tickets with JIRA the university service desk application used for support by the Technology Help Desk, ITS and other groups on campus. Users help requests to JIRA are not being generated nor updated within the system. The team is actively investigating the source of the issue. Updates will continue to be posted as they become available. Until further notice, please *call* the Technology Help Desk for any technology support issues or questions at 781-736-4357.
Mar 13, 12:55 EDT
Mar 12, 2023

No incidents reported.

Mar 11, 2023
Mar 10, 2023

No incidents reported.