Brandeis University Status

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Information Technology Services will use this page to announce scheduled and unplanned outages. If you wish to be notified, please click the subscribe button and select which services you wish to receives updates for.

All Systems Operational

Authentication and Login Operational

Authentication/Login Operational

Brandeis Account Management (identity.brandeis.edu) Operational

Duo (two-factor authentication) Operational

Brandeis Websites and Applications Operational

Cable TV Operational

Collaboration and Sharing Operational

Box Website Operational

Box Drive Operational

Box Downloads Operational

Box Uploads Operational

Box Uploads/Downloads Operational

Box Sync Operational

Google Apps Drive Operational

Google Apps Calendar Operational

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Telephone Services Operational

Zoom Recordings Operational

Email Operational

Google Apps Gmail Operational

Mailing lists service (lists.brandeis.edu) Operational

Email spam protection (Proofpoint) Operational

Outbound mailing services Operational

Email delivery (sending/receiving) Operational

Desktop Systems Engineering Operational

ERP (Workday, sage, Finance, Data Warehouse) Operational

LATTE (Moodle) Operational

Library Systems Operational

Network/Internet Operational

Phone System Operational

Server Administration Operational

Load balancer (Netscaler) Operational

Server Administration Operational

Other Systems/Services Operational

Campus Passport Portal Operational

Campus Printing (Papercut) Operational

Facilities Service Request (Maximo) Operational

Slate Operational

VPN (Pulse Secure) Operational

25Live Pro (scheduling software) Operational

Miscellaneous Campus Systems/Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Authentication/Login Services - Scheduled Maintenance Oct 26, 08:00-09:00 EDT

ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Oct 26, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Aug 5, 11:02 EDT

VPN (Pulse Secure) - Scheduled Maintenance Oct 27, 06:00-06:30 EDT

ITS will be updating the VPN client (Pulse Secure) on Wednesday, Oct. 27 from 6-6:30 a.m. There will be a brief service outage during the maintenance window. For users of Pulse Secure, you will be prompted to accept the new version of the VPN client. If you have questions or encounter any issues, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Oct 18, 13:42 EDT

Network Management - Scheduled Maintenance Oct 27, 08:00-12:00 EDT

ITS will be conducting maintenance to the campus network on <Wednesday, Oct. 27 from 8:00 a.m. - 12:00 p.m. The team will be conducting network administration tasks to Volen networking (new subnets and VLANs). There is no impact to the campus network (wireless or wired) during this time. If you encounter any issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Oct 20, 15:00 EDT

Account Management (identity.brandeis.edu) - Scheduled Maintenance Oct 27, 08:00-08:30 EDT

Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Wednesday, Oct. 27 from 8-8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Oct 19, 14:32 EDT

LATTE - Weekly Maintenance Oct 28, 07:00-08:00 EDT

LATTE will be undergoing weekly maintenance on Thursday October 28, from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Oct 14, 09:42 EDT

Account Management (identity.brandeis.edu) - Scheduled Maintenance Nov 2, 08:00-08:30 EDT

Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, November 2 from 8-8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Nov 2, 08:00 EDT

Authentication/Login Services - Scheduled Maintenance Nov 9, 08:00-09:00 EDT

ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Nov 9, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Aug 5, 11:03 EDT

Account Management (identity.brandeis.edu) - Scheduled Maintenance Nov 16, 08:00-08:30 EDT

Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, November 16 from 8-8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Nov 16, 08:00 EST

Workday - Scheduled Maintenance Nov 20, 02:00-10:00 EDT

Workday will be undergoing routine maintenance on Saturday, Nov. 20 from 2a.m. - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 13:56 EST

Authentication/Login Services - Scheduled Maintenance Nov 23, 08:00-09:00 EDT

ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Nov 23, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Aug 5, 11:04 EDT

Account Management (identity.brandeis.edu) - Scheduled Maintenance Nov 30, 08:00-08:30 EDT

Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, November 30 from 8-8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Nov 30, 08:00 EST

Authentication/Login Services - Scheduled Maintenance Dec 7, 08:00-09:00 EDT

ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Dec 7, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Aug 5, 11:05 EDT

Workday - Scheduled Maintenance Dec 11, 02:00-10:00 EDT

Workday will be undergoing routine maintenance on Saturday, Dec. 11 from 2a.m. - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 13:58 EST

Account Management (identity.brandeis.edu) - Scheduled Maintenance Dec 14, 08:00-08:30 EDT

Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, December 14 from 8-8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Dec 14, 08:00 EST

Authentication/Login Services - Scheduled Maintenance Dec 21, 08:00-09:00 EDT

ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Dec 21, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Aug 5, 11:06 EDT

Account Management (identity.brandeis.edu) - Scheduled Maintenance Dec 28, 08:00-08:30 EDT

Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, December 28 from 8-8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 23, 14:46 EDT

Past Incidents

Oct 22, 2021

No incidents reported today.

Oct 21, 2021

Network Outage

Resolved - ITS has monitored the on-campus network throughout the day and has confirmed service has been restored and is available and accessible to the community. If you continue to experience any issues, please contact the Help Desk (help@brandeis.edu or 781-736-4357). Thank you for your patience.
Oct 21, 16:08 EDT

Monitoring - ITS has identified the source of the issue has restored network service. Users should now be able to access campus services and systems from on-campus. The team will continue to monitor the network to ensure it remains operational for the community. If you continue to experience any issues, please contact the Help Desk (help@brandeis.edu or 781-736-4357). Thank you for your patience.
Oct 21, 08:40 EDT

Update - ITS has implemented a fix to address the issue affecting on-campus users' access to the campus network (this does not affect access via off campus). The team is continuing to review reports that some users in specific locations are unable to connect. Updates will continue to be posted as they become available. Please report any connectivity issues to the Help Desk at help@brandeis.edu or 781-736-4357; please provide building location to assist troubleshooting. Thank you for your patience.
Oct 21, 08:19 EDT

Update - We are continuing to work on a fix for this issue. Updates will continue to be posted as they become available. We apologize for the inconvenience.
Oct 21, 07:42 EDT

Identified - The issue has been identified and a fix is being implemented.
Oct 21, 07:13 EDT

Investigating - ITS is aware there is an issue with on campus network connectivity. This does not impact access to campus services from off campus. The team is actively working to restore service. Updates will continue to be posted as they become available. We apologize for the inconvenience.
Oct 21, 07:08 EDT

Network Management - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 21, 16:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 08:00 EDT

Scheduled - ITS will be conducting maintenance to network services on Thursday, Oct. 21 from 8 a.m. - 4 p.m. The team will be configuring IP subnets for Volen CoSCI data center. There is no impact to the campus network (wireless or wired) during this time. If you encounter any issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Oct 14, 10:28 EDT

LATTE - Weekly Maintenance

Completed - The scheduled maintenance has been completed.
Oct 21, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 07:00 EDT

Scheduled - LATTE will be undergoing weekly maintenance on Thursday October 21, from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Oct 14, 09:41 EDT

Oct 20, 2021

Network Authentication Servers (Clearpass) - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 20, 09:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 09:00 EDT

Scheduled - ITS will be performing maintenance to the campus network authentication servers (Clearpass) on Wednesday, Oct. 20 from 9 - 9:30 a.m. The team will be applying the necessary changes to the servers. There is no anticipated impact to network service during this time. If you encounter any issues after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Oct 13, 17:54 EDT

Oct 19, 2021

Printing Error Message (Windows machines)

Resolved - This incident has been resolved.
Oct 19, 11:27 EDT

Monitoring - ITS has identified a fix for the previously reported issue regarding a printing error message affecting Windows users. The team will continue to monitor the issue and provide assistance for users who are encountering the error message. For assistance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Sep 24, 17:31 EDT

Update - UPDATE: ITS continues to investigate the issue that is causing an error message when printing via campus Papercut services. Although the team has made a preliminary determination of the source of the issue, they are continuing to investigate the appropriate solution; they have reported the issue to Microsoft as well. The issue only affects users on Windows machines; it does not impact Mac users. If you encounter an error message or issue when trying to print, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Sep 21, 16:14 EDT

Investigating - ITS is currently investigating reports of users experiencing issues printing to some on-campus printers.
Sep 17, 11:56 EDT

Account Management (identity.brandeis.edu) - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 19, 08:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 08:01 EDT

Scheduled - Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, October 19 from 8-8:30 a.m. The team will applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Oct 19, 08:00 EDT

Oct 18, 2021

Authentication/Login Services - Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Oct 18, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 08:00 EDT

Scheduled - ITS will be conducting maintenance on the servers used for authentication services on Monday, Oct. 18 from 8:00 to 9:00 a.m. The team will apply configuration files and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Oct 15, 11:32 EDT

Oct 17, 2021

No incidents reported.

Oct 16, 2021

Workday - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 16, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 02:00 EDT

Scheduled - Workday will be undergoing routine maintenance on Saturday, Oct. 16 from 2 a.m. - 2 p.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Jan 14, 14:05 EST

Oct 15, 2021

No incidents reported.

Oct 14, 2021

Server Management (Spirion) - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 14, 20:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 17:30 EDT

Scheduled - ITS will be conducting maintenance on the Spirion (formerly Identity Finder) servers on Thursday, Oct. 14 from 5:30 to 8:30 p.m. The team will apply certificate and patch updates during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Oct 12, 14:39 EDT

Oct 13, 2021

Network Authentication Servers (Clearpass) - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 13, 09:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 09:01 EDT

Scheduled - ITS will be performing maintenance to the campus network authentication servers (Clearpass) on Wednesday, October 13 from 9 - 9:30 a.m. The team will be applying the necessary changes to the servers. There is no anticipated impact to network service during this time. If you encounter any issues after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Sep 28, 11:35 EDT

Oct 12, 2021

Campus Passport Portal - Error Message (DHA, testing appointments)

Resolved - This incident has been resolved.
Oct 12, 10:49 EDT

Monitoring - ITS has received confirmation that the vendor has implemented a solution to address the previously reported issue affecting the Campus Passport Portal. Users are receiving confirmation emails for DHA and testing slot submission forms. We will continue to monitor the system to ensure it continues to work as expected. If you encounter any issues with the Campus Passport Portal, please contact the Help Desk (help@brandeis.edu or 781-736-4357). Thank you for your patience.
Oct 11, 10:58 EDT

Investigating - ITS is aware there is an issue with the Campus Passport Portal where users encounter an error message ("The email address you entered appears to be invalid" when accessing the DHA or testing appointment scheduler functions. It appears that forms are submitting successfully, but the error prevents the user from receiving a confirmation page or email. If you see this error, you can return to the Passport home page or the history page (https://slate.brandeis.edu/portal/brandeis_covid19?cmd=history) to confirm your submission was received. The team is actively investigating the issue and working with the vendor of the underlying system (Slate) that is used for the Campus Passport. Updates will be posted as they become available. We apologize for the inconvenience.
Oct 8, 09:01 EDT

Authentication/Login Services - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 12, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 08:00 EDT

Scheduled - ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Oct 12, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Aug 5, 11:00 EDT

Oct 11, 2021

help.brandeis.edu (JIRA) - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 11, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 08:30 EDT

Scheduled - ITS will be conducting scheduled maintenance to help.brandeis.edu (JIRA) on Monday, Oct. 11 from 8:30 - 9 a.m. The team will be applying certificate updates to the server during this time. There is no anticipated impact to use of help.brandeis.edu services (submitting tickets or accessing JIRA) during the maintenance window. If you have any questions, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Oct 8, 10:57 EDT

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021