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Printing Error Message (Windows machines)

Update - We are continuing to investigate this issue.
Sep 21, 16:14 EDT

Update - UPDATE: ITS continues to investigate the issue that is causing an error message when printing via campus Papercut services. Although the team has made a preliminary determination of the source of the issue, they are continuing to investigate the appropriate solution; they have reported the issue to Microsoft as well. The issue only affects users on Windows machines; it does not impact Mac users. If you encounter an error message or issue when trying to print, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Sep 21, 16:11 EDT

Investigating - ITS is currently investigating reports of users experiencing issues printing to some on-campus printers.
Sep 17, 11:56 EDT

Authentication and Login Operational

Authentication/Login Operational

Brandeis Account Management (identity.brandeis.edu) Operational

Duo (two-factor authentication) Operational

Brandeis Websites and Applications Operational

Cable TV Operational

Collaboration and Sharing Operational

Box Website Operational

Box Drive Operational

Box Downloads Operational

Box Uploads Operational

Box Uploads/Downloads Operational

Box Sync Operational

Google Apps Drive Operational

Google Apps Calendar Operational

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Telephone Services Operational

Zoom Recordings Operational

Email Operational

Google Apps Gmail Operational

Mailing lists service (lists.brandeis.edu) Operational

Email spam protection (Proofpoint) Operational

Outbound mailing services Operational

Email delivery (sending/receiving) Operational

Desktop Systems Engineering Operational

ERP (Workday, sage, Finance, Data Warehouse) Operational

LATTE (Moodle) Operational

Library Systems Operational

Network/Internet Operational

Phone System Operational

Server Administration Operational

Load balancer (Netscaler) Operational

Server Administration Operational

Other Systems/Services Degraded Performance

Campus Passport Portal Operational

Campus Printing (Papercut) Degraded Performance

Facilities Service Request (Maximo) Operational

Slate Operational

VPN (Pulse Secure) Operational

25Live Pro (scheduling software) Operational

Miscellaneous Campus Systems/Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Authentication/Login Services - Scheduled Maintenance Sep 28, 08:00-09:00 EDT

ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Sept 28, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Aug 5, 10:58 EDT

LATTE - Weekly Maintenance Sep 30, 07:00-08:00 EDT

LATTE will be undergoing weekly maintenance on Thursday September 30, from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Sep 23, 08:27 EDT

Account Management (identity.brandeis.edu) - Scheduled Maintenance Oct 5, 08:00-08:30 EDT

Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, October 5 from 8-8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Oct 5, 08:00 EDT

Authentication/Login Services - Scheduled Maintenance Oct 12, 08:00-09:00 EDT

ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Oct 12, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Aug 5, 11:00 EDT

Workday - Scheduled Maintenance Oct 16, 02:00-14:00 EDT

Workday will be undergoing routine maintenance on Saturday, Oct. 16 from 2 a.m. - 2 p.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 14:05 EST

Account Management (identity.brandeis.edu) - Scheduled Maintenance Oct 19, 08:00-08:30 EDT

Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, October 19 from 8-8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Oct 19, 08:00 EDT

Authentication/Login Services - Scheduled Maintenance Oct 26, 08:00-09:00 EDT

ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Oct 26, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Aug 5, 11:02 EDT

Account Management (identity.brandeis.edu) - Scheduled Maintenance Nov 2, 08:00-08:30 EDT

Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, November 2 from 8-8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Nov 2, 08:00 EDT

Authentication/Login Services - Scheduled Maintenance Nov 9, 08:00-09:00 EDT

ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Nov 9, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Aug 5, 11:03 EDT

Account Management (identity.brandeis.edu) - Scheduled Maintenance Nov 16, 08:00-08:30 EDT

Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, November 16 from 8-8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Nov 16, 08:00 EST

Workday - Scheduled Maintenance Nov 20, 02:00-10:00 EDT

Workday will be undergoing routine maintenance on Saturday, Nov. 20 from 2a.m. - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 13:56 EST

Authentication/Login Services - Scheduled Maintenance Nov 23, 08:00-09:00 EDT

ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Nov 23, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Aug 5, 11:04 EDT

Account Management (identity.brandeis.edu) - Scheduled Maintenance Nov 30, 08:00-08:30 EDT

Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, November 30 from 8-8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Nov 30, 08:00 EST

Authentication/Login Services - Scheduled Maintenance Dec 7, 08:00-09:00 EDT

ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Dec 7, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Aug 5, 11:05 EDT

Workday - Scheduled Maintenance Dec 11, 02:00-10:00 EDT

Workday will be undergoing routine maintenance on Saturday, Dec. 11 from 2a.m. - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jan 14, 13:58 EST

Account Management (identity.brandeis.edu) - Scheduled Maintenance Dec 14, 08:00-08:30 EDT

Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, December 14 from 8-8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Dec 14, 08:00 EST

Authentication/Login Services - Scheduled Maintenance Dec 21, 08:00-09:00 EDT

ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Dec 21, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Aug 5, 11:06 EDT

Account Management (identity.brandeis.edu) - Scheduled Maintenance Dec 28, 08:00-08:30 EDT

Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, December 28 from 8-8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Jun 23, 14:46 EDT

Past Incidents

Sep 23, 2021

LATTE - Metacourses

Resolved - There have been no additional reports of issues with metacourses within the last three weeks. The team has resolved this issue for now.
Sep 23, 11:39 EDT

Monitoring - The LATTE conducted analysis on the reported issue that was affecting some course in LATTE where the student enrollment link in some metacourse shells was missing. The team is no longer encountering the issue in the system but will continue to monitor activity. If instructors encounter an issue with the student enrollment link, please report it to the Technology Help Desk (hellp@brandeis.edu or 781-736-4357).
Sep 21, 16:14 EDT

Investigating - ITS is aware of an issue affecting some courses in LATTE. Specifically, the student enrollment link in some metacourse shells is missing. This affects instructors who recently performed an import or restore into a metacourse shell in LATTE. The issue is currently being investigated and updates will be posted as they become available. If you are experiencing an issue, please contact the Technology Help Desk at help@brandeis.edu or 781-736-4357. Thank you for your patience.
Aug 23, 15:26 EDT

LATTE - Weekly Maintenance

Completed - The scheduled maintenance has been completed.
Sep 23, 08:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 07:01 EDT

Scheduled - LATTE will be undergoing weekly maintenance on Thursday September 23, from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Sep 14, 10:59 EDT

Sep 22, 2021

Server Administration - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 22, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 09:00 EDT

Scheduled - ITS will be applying updates to the VMware vCenter on Wednesday, Sept. 22 from 10 - 11 a.m. The team will be adding high availability to VMware infrastructure management There is no impact to the community. For questions, please contact the Help Desk (781-736-HELP or help@brandeis.edu)
Sep 15, 11:49 EDT

Sep 21, 2021

LATTE - Enrollment Issues (Solution implemented)

Resolved - This incident has been resolved.
Sep 21, 10:28 EDT

Monitoring - UPDATE: ITS has implemented a fix to address the enrollment issues and will continue to monitor the system to ensure the system is working as expected. Updates will be posted as they become available. If you encounter issues with course enrollments in LATTE, please contact the Technology Help Desk (781-736-4357 or help@brandeis.edu). Thank you for your patience.
Sep 20, 08:35 EDT

Identified - UPDATE:
The team will be applying an update to the system on Monday, Sept. 20 from 7-8 a.m. to address the issue. LATTE will be unavailable during this time. Follow the status of the emergency maintenance (https://status.brandeis.edu/incidents/z0n85mvsc4lk). ITS has identified the source of the issue that has caused interim registration data to be passed to LATTE as final registration records. This is leading to a number of erroneous enrollment complications. Reports include extra courses being added to the dashboard view, dropped courses being retained with a student, courses being intermittently dropped and re-added, or in some rare cases an expected course being temporarily disconnected. No coursework or student data is missing. We will continue to monitor the issue and will continue to provide updates as information becomes available. If you encounter issues with course enrollments in LATTE, please contact the Technology Help Desk (781-736-4357 or help@brandeis.edu). Thank you for your patience.
Sep 15, 09:44 EDT

Update - UPDATE: ITS is aware of additional reports from students who have dropped a course but may still be enrolled in the course shell in LATTE. The team is continuing to investigate this issue. Updates will be posted as they become available. If you are experiencing an issue, please contact the Technology Help Desk at help@brandeis.edu or 781-736-4357. Thank you for your patience.
Sep 13, 07:04 EDT

Update - UPDATE: ITS is continuing to investigate an issue affecting access to summer and fall term courses. This seems to be affecting a subset of students that have dropped and immediately re-enrolled in the same course, in a narrow window of time. Reports indicate that the student will find themselves repeatedly dropped and re-enrolled into the same course shell. Updates will be posted as they become available. If you are experiencing an issue, please contact the Technology Help Desk at help@brandeis.edu or 781-736-4357. Thank you for your patience.
Aug 31, 13:08 EDT

Investigating - ITS has identified an issue affecting access to summer and fall term courses. At this time, the scope of the issue affects a subset of students who are unable to access a course on the LATTE dashboard. The team is actively investigating the source of the issue. Updates will be posted as they become available. We apologize for the inconvenience.
Aug 18, 11:08 EDT

Account Management (identity.brandeis.edu) - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 21, 08:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 08:01 EDT

Scheduled - Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, September 21 from 8-8:30 a.m. The team will applying he necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Sep 21, 08:00 EDT

Sep 20, 2021

LATTE - Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Sep 20, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 07:00 EDT

Scheduled - ITS will be performing emergency maintenance to LATTE on Monday, September 20, 2021 from 7 - 8 a.m. LATTE will be unavailable for all users during this time. The update will optimize system performance and stability, to address the recent issue with student enrollments. If you experience an issue after the scheduled work, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Sep 15, 11:40 EDT

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

Sep 16, 2021

No incidents reported.

Sep 15, 2021

LATTE - Weekly Maintenance

Completed - The scheduled maintenance has been completed.
Sep 15, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 07:00 EDT

Scheduled - LATTE will be undergoing weekly maintenance on Wednesday September 15, 2021 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Sep 1, 10:50 EDT

Sep 14, 2021

Authentication/Login Services - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 14, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 08:04 EDT

Scheduled - ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Sept 14, 2021 from 8:00 to 9:00 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Aug 5, 10:55 EDT

Sep 13, 2021

Sep 12, 2021

No incidents reported.

Sep 11, 2021

Workday - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 11, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 02:00 EDT

Scheduled - Workday will be undergoing routine maintenance on Saturday, Sept. 11 from 2 a.m. - 6 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Jan 14, 14:25 EST

Sep 10, 2021

Network - Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Sep 10, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 07:00 EDT

Scheduled - ITS will be conducting maintenance to the campus wireless network on Friday, Sept. 10 from 7:00 - 8:00 a.m. The team will be applying updates to wireless controllers (Aruba) during this time. There is no anticipated impact to wireless network service during this time. If you encounter any issues after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Sep 9, 13:36 EDT

Sep 9, 2021

LATTE - Weekly Maintenance

Completed - The scheduled maintenance has been completed.
Sep 9, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 07:00 EDT

Scheduled - LATTE will be undergoing weekly maintenance on Thursday September 9, 2021 from 7 a.m. - 8 a.m. During this time, the application will be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Sep 1, 10:49 EDT

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