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Information Technology Services will use this page to announce scheduled and unplanned outages. If you wish to be notified, please click the subscribe button and select which services you wish to receives updates for.

Identified - ITS is aware of a delay in PDF renderings for instructor grading from LATTE. This affects instructors who may need to preview a student’s submitted assignment in LATTE. This issue does not affect the ability for students to submit their work or for instructors to download submissions. The team is actively investigating the issue and updates will be posted as they become available. If you are experiencing an issue, please contact the Technology Help Desk at help@brandeis.edu or 781-736-HELP (x64357). Thank you for your patience.
Sep 17, 13:06 EDT
Authentication and Login ? Operational
Authentication/Login ? Operational
Brandeis Account Management (identity.brandeis.edu) ? Operational
Duo (two-factor authentication) ? Operational
Brandeis Websites and Applications ? Operational
Cable TV ? Operational
Collaboration and Sharing ? Operational
Box Website Operational
Box Drive Operational
Box Downloads Operational
Box Uploads Operational
Box Uploads/Downloads Operational
Box Sync Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Zoom Telephone Services ? Operational
Zoom Recordings Operational
Email ? Operational
Google Apps Gmail Operational
Mailing lists service (lists.brandeis.edu) ? Operational
Email spam protection (Proofpoint) Operational
Outbound mailing services ? Operational
Email delivery (sending/receiving) Operational
Desktop Systems Engineering Operational
ERP (Workday, sage, Finance, Data Warehouse) ? Operational
LATTE (Moodle) ? Degraded Performance
Library Systems ? Operational
Network/Internet ? Operational
Phone System Operational
Server Administration ? Operational
Load balancer (Netscaler) Operational
Server Administration Operational
Other Systems/Services Operational
Campus printing (Papercut) Operational
Facilities Service Request (Maximo) Operational
Slate Operational
25Live Pro (scheduling software) ? Operational
Miscellaneous Campus Systems/Services Operational
VPN (Pulse Secure) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
LATTE - Weekly Maintenance Sep 24, 07:00-07:45 EDT
LATTE will be undergoing weekly maintenance. During this time, the application will be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Sep 14, 14:21 EDT
LATTE - Weekly Maintenance Oct 1, 07:00-07:45 EDT
LATTE will be undergoing weekly maintenance. During this time, the application will be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Sep 14, 14:23 EDT
ITS will be upgrading the LDAP servers on Tuesday, Oct. 6 from 7-10:00 a.m. Password changes and account creation will be disabled during this time. There is no expected downtime to other services at this time. If you have any issues, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Posted on Sep 18, 10:47 EDT
LATTE - Weekly Maintenance Oct 8, 07:00-07:45 EDT
LATTE will be undergoing weekly maintenance. During this time, the application will be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Sep 14, 14:24 EDT
LATTE - Weekly Maintenance Oct 15, 07:00-07:45 EDT
LATTE will be undergoing weekly maintenance. During this time, the application will be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Sep 14, 14:24 EDT
Workday will be undergoing routine maintenance on Saturday, Oct 17 from 2 a.m. - 2 p.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu).
Posted on Jul 2, 10:11 EDT
LATTE - Weekly Maintenance Oct 22, 07:00-07:45 EDT
LATTE will be undergoing weekly maintenance. During this time, the application will be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Sep 14, 14:25 EDT
LATTE - Weekly Maintenance Oct 29, 07:00-07:45 EDT
LATTE will be undergoing weekly maintenance. During this time, the application will be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Sep 14, 14:26 EDT
LATTE - Weekly Maintenance Nov 5, 07:00-07:45 EDT
LATTE will be undergoing weekly maintenance. During this time, the application will be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Sep 14, 14:26 EDT
LATTE - Weekly Maintenance Nov 12, 07:00-07:45 EDT
LATTE will be undergoing weekly maintenance. During this time, the application will be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Sep 14, 14:27 EDT
Workday will be undergoing routine maintenance on Saturday, Nov 14 from 2 - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu).
Posted on Jul 2, 10:08 EDT
LATTE - Weekly Maintenance Nov 19, 07:00-07:45 EDT
LATTE will be undergoing weekly maintenance. During this time, the application will be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Sep 14, 14:27 EDT
LATTE - Weekly Maintenance Nov 26, 07:00-07:45 EDT
LATTE will be undergoing weekly maintenance. During this time, the application will be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Sep 14, 14:29 EDT
LATTE - Weekly Maintenance Dec 3, 07:00-07:45 EDT
LATTE will be undergoing weekly maintenance. During this time, the application will be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Sep 14, 14:29 EDT
LATTE - Weekly Maintenance Dec 10, 07:00-07:45 EDT
LATTE will be undergoing weekly maintenance. During this time, the application will be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Sep 14, 14:30 EDT
Workday will be undergoing routine maintenance on Saturday, Dec 12 from 2 - 10 a.m. Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact to Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu).
Posted on Jul 2, 10:08 EDT
LATTE - Weekly Maintenance Dec 17, 07:00-07:45 EDT
LATTE will be undergoing weekly maintenance. During this time, the application will be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Sep 14, 14:31 EDT
ITS will be applying server maintenance on Tuesday, Dec. 22 from 6:00-9:00 p.m. Specifically to conduct failover testing and applying upgrades to NetApp storage. There is no anticipated downtime but there may be minor delays when accessing file shares. If you experience any issues after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Posted on Feb 10, 22:04 EST
LATTE - Weekly Maintenance Dec 24, 07:00-07:45 EDT
LATTE will be undergoing weekly maintenance. During this time, the application will be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Posted on Sep 14, 14:32 EDT
Past Incidents
Sep 19, 2020

No incidents reported today.

Sep 18, 2020

No incidents reported.

Sep 17, 2020
Completed - The scheduled maintenance has been completed.
Sep 17, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 07:00 EDT
Scheduled - ITS will be applying server maintenance on Thursday, Sept. 17 from 7:00-9:00 a.m. There may be brief periods of service disruption or pauses in accessing files.brandeis.edu, NFS shares and the virtual servers in Brandeis' IT environment during this time. If you experience any issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Sep 14, 14:32 EDT
Completed - The scheduled maintenance has been completed.
Sep 17, 07:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 07:00 EDT
Scheduled - LATTE will be undergoing weekly maintenance. During this time, the application will be unavailable. We recommend performing any work in LATTE outside this maintenance window. If you experience any LATTE issues following this scheduled maintenance, please contact the Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Sep 14, 14:17 EDT
Sep 16, 2020
Completed - The scheduled maintenance has been completed.
Sep 16, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 19:00 EDT
Scheduled - ITS will be applying server maintenance on Wednesday, Sept. 16 from 7:00-9:00 p.m. S If you experience any issues after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu). There may be brief periods of service disruption or pauses in accessing files.brandeis.edu, NFS shares and the virtual servers in Brandeis' IT environment during this time. If you experience any issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Sep 14, 14:28 EDT
Completed - The scheduled maintenance has been completed.
Sep 16, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 08:00 EDT
Scheduled - ITS will be conducting maintenance on the servers used for authentication services on Wednesday, Sept. 16 from 8:00-9:00 a.m. The team will be applying a change to the Brandeis Login Page and reboot the shibboleth servers during this time. There may be downtime during this window for login for alumni.brandeis.edu but there is no other anticipated downtime or impact to other services. If you encounter any issues, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Sep 11, 16:06 EDT
Sep 15, 2020
Completed - The scheduled maintenance has been completed.
Sep 15, 16:35 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 10:35 EDT
Scheduled - ITS will be performing emergency maintenance to the campus network authentication servers (Clearpass) today, Tuesday, Sept. 15 from 10:30 a.m. - 5:00 p.m. There is no anticipated impact to service during this time. If you encounter any issues, please contact the Help Desk (help@brandeis.edu).
Sep 15, 10:31 EDT
Sep 14, 2020
Completed - The scheduled maintenance has been completed.
Sep 14, 22:46 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 17:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 14, 16:43 EDT
Scheduled - ITS needs to perform emergency maintenance on the voice servers. The system is redundant and no service impact is expected.
Sep 14, 16:40 EDT
Resolved - This incident has been resolved.
Sep 14, 08:04 EDT
Monitoring - ITS has implemented a fix for the interruption in PDF renderings for instructor grading from LATTE. The team is closely monitoring the results of the fix. If you are experiencing an issue, please contact the Technology Help Desk at help@brandeis.edu or 781-736-HELP (x64357).
Sep 11, 12:59 EDT
Identified - ITS is aware of an interruption in PDF renderings for instructor grading from LATTE. This affects instructors who may need to preview a student’s submitted assignment in LATTE. This issue does not affect the ability for students to submit their work. The team is actively investigating the issue and updates will be posted as they become available. If you are experiencing an issue, please contact the Technology Help Desk at help@brandeis.edu or 781-736-HELP (x64357). We apologize for the inconvenience.
Sep 10, 23:29 EDT
Sep 13, 2020

No incidents reported.

Sep 12, 2020
Completed - The scheduled maintenance has been completed.
Sep 12, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 02:00 EDT
Scheduled - Workday will be undergoing routine maintenance on Saturday, Sept. 12 from 2:00-10:00 a.m. Access to Workday will be unavailable during this time. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact for Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Sep 11, 15:24 EDT
Sep 11, 2020
Sep 10, 2020
Sep 9, 2020
Resolved - ITS has confirmed that IPTV Xfinity On-Campus service has been restored. If you have any issues with campus TV, please contact the Help Desk at help@brandeis.edu. Thank you for your patience.
Sep 9, 11:35 EDT
Investigating - ITS is aware there is an issue with the IPTV Xfinity On-campus service where users are able to log in but are not able to access live TV. The issue has been reported to Comcast. Updates will be posted as they become available. We apologize for the inconvenience.
Sep 9, 09:41 EDT
Completed - The scheduled maintenance has been completed.
Sep 9, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 09:30 EDT
Scheduled - ILLiad will be updated between 9:30 and 11 a.m. on Wednesday, Sept. 9, and users may not be able to access Illiad services during this time. For questions about ILLiad, please contact ill@brandeis.edu. Thank you for your patience!
Sep 8, 13:52 EDT
Sep 8, 2020
Completed - The scheduled maintenance has been completed.
Sep 8, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 15:00 EDT
Scheduled - ITS will be updating FileMaker server used in the Division of Science (cups) on Tuesday, Sept. 8 from 3-7 p.m. DivSci users should log out from all databased before the scheduled maintenance to ensure any work in progress has been saved. If you have any questions or issues with Filemaker after the scheduled work, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Aug 28, 09:36 EDT
Sep 7, 2020

No incidents reported.

Sep 6, 2020

No incidents reported.

Sep 5, 2020

No incidents reported.