Brandeis University Status

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Information Technology Services will use this page to announce scheduled and unplanned outages. If you wish to be notified, please click the subscribe button and select which services you wish to receives updates for.

All Systems Operational

Authentication and Login Operational

Authentication/Login Operational

Brandeis Account Management (identity.brandeis.edu) Operational

Brandeis Websites and Applications Operational

Cable TV Operational

Collaboration and Sharing Operational

Box Website Operational

Box Drive Operational

Box Downloads Operational

Box Uploads Operational

Box Uploads/Downloads Operational

Box Sync Operational

Google Apps Drive Operational

Google Apps Calendar Operational

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Telephone Services Operational

Email Operational

Google Apps Gmail Operational

Mailing lists service (lists.brandeis.edu) Operational

Email spam filtering (Proofpoint) Operational

ERP (Workday, sage, Finance, Data Warehouse) Operational

LATTE Operational

Library Systems Operational

Network/Internet Operational

Phone System Operational

Other Systems/Services Operational

Facilities Service Request (Maximo) Operational

Papercut (campus printing) Operational

25Live (scheduling software) Operational

Miscellaneous Campus Systems/Services Operational

Slate Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

LATTE - Scheduled Maintenance Jan 22, 07:00-07:15 EST

ITS will be performing maintenance to LATTE on Wednesday, Jan. 22 at 7:00-7:15 a.m. There is no anticipated downtime; the system will be available to all users during the maintenance window. If you experience issues in LATTE after the scheduled maintenance window, please contact the Help Desk (6-HELP or help@brandeis.edu).
Posted on Jan 13, 13:40 EST

LDAP replica maintenance Jan 22, 09:00-11:00 EST

LDAP replicas will be undergoing server maintenance. No downtime is expected.
Posted on Jan 7, 09:41 EST

LATTE - Scheduled Maintenance Jan 29, 07:00-07:45 EST

ITS will be performing maintenance to LATTE on Wednesday, Jan. 29 at 7:00-7:45 a.m. There is no anticipated downtime; the system will be available to all users during the maintenance window. If you experience issues in LATTE after the scheduled maintenance window, please contact the Help Desk (6-HELP or help@brandeis.edu).
Posted on Jan 13, 13:40 EST

LATTE - Scheduled Maintenance Feb 5, 07:00-07:15 EST

ITS will be performing maintenance to LATTE on Wednesday, Feb. 5 at 7:00-7:15 a.m. There is no anticipated downtime; the system will be available to all users during the maintenance window. If you experience issues in LATTE after the scheduled maintenance window, please contact the Help Desk (6-HELP or help@brandeis.edu).
Posted on Jan 13, 13:58 EST

LATTE - Scheduled Maintenance Feb 12, 07:00-07:15 EST

ITS will be performing maintenance to LATTE on Wednesday, Feb. 2 at 7:00-7:15 a.m. There is no anticipated downtime; the system will be available to all users during the maintenance window. If you experience issues in LATTE after the scheduled maintenance window, please contact the Help Desk (6-HELP or help@brandeis.edu).
Posted on Jan 13, 14:15 EST

LATTE - Scheduled Maintenance Feb 19, 07:00-07:15 EST

ITS will be performing maintenance to LATTE on Wednesday, Feb. 19 at 7:00-7:15 a.m. There is no anticipated downtime; the system will be available to all users during the maintenance window. If you experience issues in LATTE after the scheduled maintenance window, please contact the Help Desk (6-HELP or help@brandeis.edu).
Posted on Jan 13, 14:16 EST

LATTE - Scheduled Maintenance Feb 26, 07:00-07:45 EST

ITS will be performing maintenance to LATTE on Wednesday, Feb. 26 at 7:00-7:45 a.m. There is no anticipated downtime; the system will be available to all users during the maintenance window. If you experience issues in LATTE after the scheduled maintenance window, please contact the Help Desk (6-HELP or help@brandeis.edu).
Posted on Jan 13, 14:17 EST

Past Incidents

Jan 19, 2020

No incidents reported today.

Jan 18, 2020

Workday - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 18, 10:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 02:00 EST

Scheduled - Workday will be undergoing routine maintenance during this time. Access to Workday will be unavailable on Saturday, January 18 from 2:00 to 10:00 AM. The outage is limited to Workday and does not impact the Brandeis network or other systems. The only impact for Brandeis employees is that they will not be able to access Workday from any internet connection during the outage period. If you have any questions or issues accessing Workday after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Jan 9, 17:24 EST

Jan 17, 2020

Financial Aid Portal - Service restored

Resolved - ITS has resolved the issue with the Financial Aid Portal (netpartner.brandeis.edu). Access from on and off campus has been restored. If you have any issues accessing the portal, please contact the Help Desk (6-HELP or help@brandeis.edu).
Jan 17, 10:45 EST

Monitoring - ITS has resolved the issue with the Financial Aid Portal (netpartner.brandeis.edu). Access from on and off campus has been restored. If you have any issues accessing the portal, please contact the Help Desk (6-HELP or help@brandeis.edu).
Jan 16, 20:22 EST

Investigating - ITS is investigating an issue with the Financial Aid Portal (netpartner.brandeis.edu) where students are unable to access the tool from both on or off campus. We are working to resolve the issue and updates will continue to be posted as they become available. We apologize for the inconvenience.
Jan 16, 16:13 EST

Identified - ITS has identified an issue with the Financial Aid Portal (netpartner.brandeis.edu) where students are unable to access the tool from off campus. We will be applying a critical update to resolve the issue. Updates will be posted as they become available. If you have any questions or issues after the update, please contact the Help Desk (6-HELP or help@brandeis.edu).
Jan 16, 12:26 EST

Netscaler (load balancer) - Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Jan 17, 06:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 06:00 EST

Scheduled - ITS will applying a critical patch to the load balancing software (Netscaler) on Friday, Jan. 17 at 6-6:30 a.m. This is an update for the systems that support authentication (Shibboleth). Load balancing is used to improve the responsiveness and increase availability of various applications. There is no impact or associated downtime of Brandeis systems or services. If you have any issues, please contact the Help Desk (6-HELP or help@brandeis.edu).
Jan 16, 11:45 EST

Jan 16, 2020

Financial Aid Portal - Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Jan 16, 14:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 13:30 EST

Scheduled - ITS will applying a critical update to the Financial Aid Portal (netpartner.brandeis.edu). This will address any issues students may have accessing the system from off campus. The system will continue to be available during the update. If you have any questions or issues after the update, please contact the Help Desk (6-HELP or help@brandeis.edu).
Jan 16, 12:19 EST

Netscaler (load balancer) - Emergency Update

Completed - The scheduled maintenance has been completed.
Jan 16, 06:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 06:01 EST

Scheduled - ITS will applying a critical update to Netscaler on Thursday, Jan. 16 at 6-6:30 a.m. Specifically to update load balancing for LATTE, PeopleSoft, Identity and EZProxy (library). Load balancing is used to improve the responsiveness and increase availability of various applications. There is no impact or associated downtime of Brandeis systems or services. If you have any issues, please contact the Help Desk (6-HELP or help@brandeis.edu).
Jan 15, 14:40 EST

Jan 15, 2020

Slate - Intermittent Connectivity

Resolved - This incident has been resolved.
Jan 15, 18:46 EST

Monitoring - Slate has identified and applied a fix to address the previously reported issue affecting the responsiveness of the system. They will continue to monitor the system to ensure that it continues to work as expected. If you encounter any issues, please contact the Help Desk (6-HELP or help@brandeis.edu)
Jan 15, 14:56 EST

Investigating - Slate has reported that they are experiencing intermittent performance issues resulting in slowness with the application. They are actively working on resolving the issue. Updates will be posted as they become available. We apologize for the inconvenience.
Jan 15, 14:27 EST

Access/Authentication to Brandeis systems - Unavailable

Resolved - This incident has been resolved.
Jan 15, 18:46 EST

Monitoring - ITS has reported there was previously an issue with authentication or access to some Brandeis systems or services such as Adirondack. We have since resolved the issue and will continue to monitor to ensure systems are available as expected. If you have any issues accessing any of the campus systems, please contact the Help Desk (6-HELP or help@brandeis.edu).
Jan 15, 15:37 EST

LATTE - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 15, 07:15 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 07:00 EST

Scheduled - ITS will be performing maintenance to LATTE on Wednesday, Jan. 15 at 7:00-7:15 a.m. There is no anticipated downtime; the system will be available to all users during the maintenance window. If you experience issues in LATTE after the scheduled maintenance window, please contact the Help Desk (6-HELP or help@brandeis.edu).
Jan 13, 13:39 EST

Jan 14, 2020

No incidents reported.

Jan 13, 2020

Workday Mobile App - 'Time Tracking' available

Resolved - Workday has determined the issue with mobile time reporting only impacts time reporters that do not meet the criteria for online time reporting. We anticipate that this has minimal to no impact to the Brandeis community. Time reporters should access Workday via desktop browser to report time worked. If you encounter any issues while attempting to report time via Workday mobile app, please contact the Workday support team (workday-help@brandeis.edu).
Jan 13, 20:47 EST

Monitoring - Workday has determined the issue with mobile time reporting only impacts time reporters that do not meet the criteria for online time reporting. We anticipate that this has minimal to no impact to the Brandeis community. Time reporters should access Workday via desktop browser to report time worked. If you encounter any issues while attempting to report time via Workday mobile app, please contact the Workday support team (workday-help@brandeis.edu).
Jan 13, 16:25 EST

Investigating - Workday has reported that users are unable to enter time via 'Time Tracking' within the Workday mobile app. When selecting "Enter Time' tasks with the app, users will receive an error message (iOS: Network error occurred or Android: Received Invalid Server Response).

Time reporters can report time worked for week ending 1/12/2020 using Workday on desktop browser.

Workday is actively working on this issue with the highest priority. Updates will be posted here as they become available. We apologize for the inconvenience.
Jan 13, 08:20 EST

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

Brandeis Login/Authentication - Service Restored

Resolved - ITS has resolved the previously reported issue regarding users unable to login or access Brandeis systems or services. Services are working as expected. If you have any issues, please contact the Help Desk (6-HELP or help@brandeis.edu).
Jan 10, 11:51 EST

Monitoring - ITS has resolved the previously reported issue with users unable to login or access Brandeis systems or services. We will continue to monitor to ensure the Brandeis login/authentication is working as expected. If you encounter any issues accessing Brandeis systems or services, please contact the Help Desk (6-HELP or help@brandeis.edu).
Jan 9, 17:18 EST

Identified - ITS has identified the issue affecting login/authentication to Brandeis systems and services that. We will continue to address the issue to ensure that all systems and services are operational. If you encounter any issues, please contact the Help Desk (6-HELP or help@brandeis.edu). We apologize for the inconvenience.
Jan 9, 14:22 EST

Update - ITS is aware there is an issue when trying to log in to Brandeis systems or services via the Brandeis Login page (login.brandeis.edu) or authentication page. When trying to login, users will encounter a "Login Failure: Pool is empty and connection creation failed" message. This may also impact your ability to connect to the campus wireless network. We are currently investigating the issue and will post updates as they become available. Thank you for your patience.
Jan 9, 14:06 EST

Update - ITS is aware there is an issue when accessing Brandeis systems or services via the Brandeis Login page (login.brandeis.edu) or authentication page. Users will encounter a "Login Failure: Pool is empty and connection creation failed" message. We are currently investigating the issue and will post updates as they become available. Thank you for your patience.
Jan 9, 13:39 EST

Update - We are continuing to investigate this issue.
Jan 9, 13:37 EST

Investigating - ITS is aware there is an issue when accessing Brandeis systems or services via the Brandeis Login page (login.brandeis.edu) or authentication page. We are currently investigating the issue and will post updates as they become available. Thank you for your patience!
Jan 9, 13:31 EST

Brandeis Account Tools (identity.brandeis.edu) - Service Restored

Resolved - ITS has resolved the previously reported issue regarding users unable to access the Brandeis Account Management Tools. The services - e.g., account creation, password reset - are working as expected. If you have any issues, please contact the Help Desk (6-HELP or help@brandeis.edu).
Jan 10, 11:50 EST

Monitoring - ITS has resolved the previously reported issue with users unable to access the Brandeis Account Management tools (e.g., account creation, password reset). We will continue to monitor to ensure the servie is working as expected. If you encounter any issues, please contact the Help Desk (6-HELP or help@brandeis.edu).
Jan 9, 17:21 EST

Identified - ITS has identified an issue with the Brandeis Account Management (identity.brandeis.edu). This impacts the ability to create new accounts or change passwords. We are working to resolve the issue and updates will be posted as they become available. Thank you for your patience.
Jan 9, 15:01 EST

Authentication Servers (ClearPass) - Maintenance

Completed - The scheduled maintenance has been completed.
Jan 10, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 06:00 EST

Scheduled - ITS will be performing maintenance to the campus network authentication servers (Clearpass) on Friday, Jan. 10 from 6:00 a.m. - 8:00 a.m. There is no anticipated impact to network service during this time. If you encounter any issues after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Jan 7, 12:11 EST

Jan 9, 2020

Campus Network - Maintenance

Completed - The scheduled maintenance has been completed.
Jan 9, 22:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 18:00 EST

Scheduled - ITS will be conducting maintenance on the campus network on Thursday, Jan. 9 at 6 p.m. - 10 p.m. The scheduled work is to complete the firmware upgrade to the campus network infrastructure. There is no anticipated impact to network connectivity or access to Brandeis systems or services. If you experience any issues with the campus network after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Dec 16, 17:16 EST

Netscaler (load balancing) - Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Jan 9, 13:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 12:00 EST

Scheduled - ITS will applying a critical patch to the load balancing software (Netscaler) during this time. Specifically to address issue with LATTE, PeopleSoft, Identity and EZProxy (library). Load balancing is used to improve the responsiveness and increase availability of various applications. There is no impact or associated downtime of Brandeis systems or services. If you have any issues, please contact the Help Desk (6-HELP or help@brandeis.edu).
Jan 9, 11:58 EST

ILLiad - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 9, 11:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 09:00 EST

Scheduled - ILLiad will be updated between 9 and 11 a.m. on Thursday, Jan. 9, and users may not be able to access ILLiad services during this time. Thank you for your patience!
Jan 8, 12:08 EST

LATTE: Users seeing maintenance message

Resolved - This incident has been resolved.
Jan 9, 08:58 EST

Identified - ITS has identified the cause of an issue that results in users seeing a "maintenance mode" message upon login. A fix is being developed and updates will be posted as they become available. If you are experiencing an issue, please contact the Help Desk 781-736-HELP (x64357) or help@brandeis.edu.
Jan 3, 14:06 EST

Investigating - ITS is aware of an issue that causes users to see a "maintenance mode" message upon login. We are currently investigating the issue and updates will be posted as they become available. If you are experiencing an issue, please contact the Help Desk (781-736-HELP (x64357) or help@brandeis.edu). Thank you for your patience.
Jan 3, 08:59 EST

Campus WiFi - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jan 9, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 07:00 EST

Scheduled - ITS will be applying a critical update to the campus wireless network configuration from 7-8 a.m. on Thursday, January 9. There will be minimal to no impact to users. If you experience any issues with the campus WiFi after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu.)
Jan 8, 16:21 EST

Jan 8, 2020

Campus Network - Maintenance

Completed - The scheduled maintenance has been completed.
Jan 8, 22:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 18:00 EST

Scheduled - ITS will be conducting maintenance on the campus network on Wednesday, Jan. 8 at 6 p.m. - 10 p.m. The scheduled work is to continue the firmware upgrades to the campus network infrastructure. There is no anticipated impact to network connectivity or access to Brandeis systems or services. If you experience any issues with the campus network after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Dec 16, 17:14 EST

LATTE [Scheduled Weekly Maintenance]

Completed - The scheduled maintenance has been completed.
Jan 8, 08:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 08:00 EST

Scheduled - LATTE will undergo its weekly maintenance during this time. The scheduled work is to address several outdated plugins connected to the system. If you experience any issues after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Jan 6, 12:06 EST

Campus Voice Servers - Maintenance

Completed - The scheduled maintenance has been completed.
Jan 8, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 05:30 EST

Scheduled - ITS will be performing maintenance to the campus voice servers on Wednesday, Jan. 8 from 5:30 a.m. - 8:00 a.m. There is no anticipated impact to network service during this time. If you encounter any issues after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Jan 7, 12:13 EST

Jan 7, 2020

Campus Network - Maintenance

Completed - The scheduled maintenance has been completed.
Jan 7, 16:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 06:00 EST

Scheduled - ITS will be conducting maintenance on the campus network on Tuesday, Jan. 7 at 6 a.m. - 4 p.m. The scheduled work is to continue with upgrades to the campus network infrastructure. There is no anticipated impact to network connectivity or access to Brandeis systems or services. If you experience any issues with the campus network after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Dec 16, 17:13 EST

LDAP server maintenance

Completed - The scheduled maintenance has been completed.
Jan 7, 10:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 09:00 EST

Scheduled - LDAP server maintenance will be happening at this time. Password changes and account creation will be disabled during this time.
Jan 3, 13:51 EST

Jan 6, 2020

Campus network - Maintenance

Completed - The scheduled maintenance has been completed.
Jan 6, 16:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 06:00 EST

Scheduled - ITS will be conducting maintenance on the campus network on Monday, Jan. 6 at 6 a.m. - 4 p.m. The scheduled work is to upgrade the firmware of the backbone infrastructure of the campus network. There is no anticipated impact to network connectivity or access to Brandeis systems or services. If you experience any issues with the campus network after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Dec 16, 17:11 EST

LATTE: Error in sending Quickmail Messages

Resolved - This incident has been resolved.
Jan 6, 14:04 EST

Monitoring - ITS has implemented a fix and the Quickmail function is working as expected. We will continue to monitor the results of the fix. If you
Jan 6, 11:57 EST

Identified - ITS has identified the cause of an issue with using Quickmail, that results in seeing a "There are no users you are capable of emailing" message upon attempting to send a message. The issue only affects instructors and teaching assistants. We are currently implementing a fix and updates will be posted as they become available. If you are experiencing an issue, please contact the Help Desk (781-736-HELP (x64357) or help@brandeis.edu). Thank you for your patience.
Jan 3, 15:29 EST

Jan 5, 2020

No incidents reported.