Information Technology Services will use this page to announce scheduled and unplanned outages. If you wish to be notified, please click the subscribe button and select which services you wish to receives updates for.
The ITS Security and Systems teams will be cutting over inbound and outbound mail to Proofpoint, a cloud-based solution. This will enable email to continue to flow in the case of an on-campus issue, and will eventually provide additional email filtering and security once features are enabled. An outage is possible for up to 30 minutes, but 2 hours have been reserved.
Posted on
Aug 16, 12:16 EDT
A minor update will be performed on the apps.brandeis.edu / oncampusapps.brandeis.edu server. This server is responsible for Web applications such as the Faculty Guide, the People Directory, go.brandeis.edu URLs, and more. There should be no downtime or any user impact during the maintenance.
Posted on
Aug 16, 10:07 EDT
On Tuesday, August 28th at 6 am, we will be migrating our network access systems (ClearPass) to new hardware. Only intermittent connectivity delays are expected, and all work will be completed by 8 am.
Posted on
Aug 21, 13:59 EDT
LATTE will be unavailable as the system undergoes emergency maintenance to address problems experienced during the week of August 13th. During this time the database server will be shut down. LATTE will be unavailable at that point until the server is brought back online upon completion of the maintenance.
Posted on
Aug 15, 16:23 EDT
Resolved -
Per Duo: "Update - Our Engineering team's service changes have been completed and have resulted in authentications now completing as normal." Authentication to Brandeis applications should now be operating as normal.
Aug 20, 13:12 EDT
Monitoring -
Duo appears to be in a less degraded state and we have received reports of successful logins. ITS will continue to monitor the situation and will update this page when Duo has fully recovered.
Aug 20, 12:39 EDT
Update -
We are continuing to work on a fix for this issue.
Aug 20, 12:31 EDT
Identified -
From Duo's status page: "Identified - We are working to identify the root cause of core authentication issues on the DUO1 deployment and have begun making changes that are already improving performance for many impacted customers. Aug 20, 12:27 EDT"
Duo appears to be in a less degraded state and we have received reports of successful logins. ITS will continue to monitor the situation and will update this page when Duo has fully recovered.
Aug 20, 12:30 EDT
Investigating -
Duo Security two-factor authentication is having issues on their side: https://status.duo.com/.
ITS is looking into the possibility of temporarily bypassing Duo until their outage has been remedied.
Aug 20, 11:41 EDT
Completed -
The scheduled maintenance has been completed.
Aug 20, 12:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 11:00 EDT
Scheduled -
On August 20, 2018 we will be releasing an update to identity.brandeis.edu and restarting the Apache server. Some internal tools are being updated.
Resolved -
Comcast appears to have addressed the issue.
Aug 17, 22:31 EDT
Investigating -
We have seen some incidents of end-users getting an error when trying to connect to campus IPTV. We have opened a support ticket with Comcast to address the issue.
Aug 17, 20:40 EDT
Resolved -
This incident has been resolved.
Aug 17, 20:37 EDT
Update -
Verizon has advised that end-users experiencing problems reaching campus need to call the technical support number on their bill. We are aware of at least one end-user who had success getting this issue resolved via contacting Verizon via this method.
Aug 17, 20:37 EDT
Update -
We have become aware of a major Verizon network outage in the New York City area, which is probably the root cause of the Verizion Fios connectivity issues. For at least once customer, we could trace their traffic getting as far as NYC before stopping.
Aug 16, 16:00 EDT
Identified -
We have received a few reports of Verizon Fios customers not being able to reach campus servers. The problem lies within the Verizon network. The Verizon Fios customers experiencing the problem need to reach out to Verizion technical support. The Brandeis Network Operations team has also reached out to Verizon.
Aug 16, 15:54 EDT
Resolved -
This incident has been resolved.
Aug 16, 15:50 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 14, 15:57 EDT
Update -
We are continuing to work on a fix for this issue.
Aug 14, 14:40 EDT
Update -
We are continuing to work on a fix for this issue.
Aug 14, 12:29 EDT
Identified -
We are experiencing an issue with one of our backend virtual hosts that is impacting several systems.
Aug 14, 11:35 EDT
Investigating -
We are currently experiencing issues with several systems including, Brandeis website (WWW), Latte, and others. We are investigating the root cause.
Aug 14, 11:29 EDT
Completed -
The scheduled maintenance has been completed.
Aug 15, 12:35 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 09:35 EDT
Scheduled -
We will be performing emergency maintenance on the campus directory due to yesterday's outages. The directory is fully redundant and no downtime is expected.
Aug 15, 09:30 EDT
Completed -
The scheduled maintenance has been completed.
Aug 15, 09:26 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 06:00 EDT
Scheduled -
Tomorrow morning at 6 am, we need to perform emergency network maintenance, specifically addressing network registration and wireless access. Maintenance is expected to last for approximately 3 hours; wireless access will be intermittent during this time.
Aug 14, 16:23 EDT
Completed -
The scheduled maintenance has been completed.
Aug 14, 20:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 18:00 EDT
Scheduled -
Papercut, the technology that runs our campus wide printing for staff and students is being upgraded. Printing will be unavailable from 6pm to 8pm tuesday night. Please plan accordingly. Jobs sent to the queue will not be deleted and will be available for release after the upgrade is complete. Call the Help Desk with any issues you might experience after the upgrade is complete.
Aug 7, 15:38 EDT
Resolved -
All productions systems are back online, we are not aware of any other system outages at this point.
Aug 13, 11:00 EDT
Update -
The issues have been identified and steps have been taken to resolve issues. ITS continues to work to bring back services; most services have been restored.
Aug 13, 08:16 EDT
Update -
We are continuing to investigate this issue.
Aug 12, 23:49 EDT
Update -
We are continuing to investigate this issue.
Aug 12, 13:21 EDT
Update -
We are continuing to investigate this issue.
Aug 12, 11:36 EDT
Update -
We are working to restore services.
Aug 12, 10:47 EDT
Investigating -
We are investigating widespread outages in the Feldberg data center
Aug 12, 09:30 EDT
Completed -
The scheduled maintenance has been completed.
Aug 12, 19:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 07:00 EDT
Scheduled -
As we have done in the past, the Network Operations team will be performing software upgrades to the network equipment in all campus buildings during the electrical shutdown weekend. These upgrades are needed to address some stability and security issues in the software currently installed. The impact of this work will be a ten- to fifteen-minute loss of all network connectivity in each building as the new software loads. The majority of this work will be performed in a rolling fashion between 7AM and 10AM on Saturday, but there could be other brief outages throughout the weekend to address any problems we encounter. Please note that in buildings that will be without power that also have no backup generator, the network will eventually shut down once our backup battery systems are exhausted. Network service in those buildings should return once power is restored.
Aug 10, 10:04 EDT
Completed -
The scheduled maintenance has been completed.
Aug 9, 10:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 06:00 EDT
Scheduled -
At this time we will be performing maintenance on the EPM servers (EPROD91 and BPROD91). Service will be intermittently unavailable during this time.
Jul 31, 09:31 EDT
Completed -
The scheduled maintenance has been completed.
Aug 8, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 07:00 EDT
Scheduled -
Brandeis ITS will be cutting over several remaining Layer 3 routing/default gateways in the data center to our newly deployed hardware as well as removing the final links to the legacy hardware. The maintenance window is scheduled for Wednesday, August 8, 2018, from 7:00 AM to 8:00 AM. The maintenance window is to complete our data center networking hardware upgrade.
Due to the scope of the work being performed, there may be brief service interruptions during the maintenance window. ITS recommends all system owners to test and verify their systems are operational.
We appreciate your patience and understanding as we finish the data center upgrades.
Aug 5, 12:03 EDT