Information Technology Services will use this page to announce scheduled and unplanned outages. If you wish to be notified, please click the subscribe button and select which services you wish to receives updates for.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 2026 - 08:00 EDT
Scheduled - ITS will be provisioning course shells for the Summer 2026 (262) and Fall 2026 (263) terms in the Moodle Learning Management System — beginning Monday, March 30 at 8:00 am through Friday, April 10 at 5:00 pm. If you have any questions, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Mar 30, 202608:00 - Apr 10, 202617:00 EDT
Authentication and Login
Operational
Authentication & Login Services
Operational
Brandeis Account Management Systems
Operational
Brandeis Websites
Operational
Box.com
Operational
Box Website
Operational
Box Drive
Operational
Box Downloads
Operational
Box Uploads
Operational
Box Uploads/Downloads
Operational
Box Sync
Operational
Box Login/SSO
Operational
Box Login/SSO
Operational
Box Box AI
Operational
Box Login/SSO
Operational
Campus Printing (Papercut)
Operational
Duo (two-factor authentication)
Operational
Google Workspace & Email Services
Operational
Google Apps Gmail
Operational
Google Apps Calendar
Operational
Google Apps Drive
Operational
Email delivery (sending/receiving)
Operational
Outbound mailing services
Operational
Email spam protection (Proofpoint)
Operational
Marketplace+/Coupa
Operational
Moodle
Operational
Network & Internet
Operational
Network & Internet
Operational
VPN (Pulse Secure)
Operational
Other Systems/Services
Operational
90 days ago
100.0
% uptime
Today
25Live Pro (scheduling software)
Operational
Maximo (Facilities Service Request System)
Operational
Library Systems
Operational
Other Campus Systems/Services
Operational
Network Shared Drives
Operational
TeamDynamix (Service Management and Ticketing )
Operational
90 days ago
100.0
% uptime
Today
Informational - IT Security
Operational
Server Administration
Operational
90 days ago
100.0
% uptime
Today
Load balancer (Netscaler)
Operational
Server Administration
Operational
Network Directory Service (Active Directory)
Operational
90 days ago
100.0
% uptime
Today
UCCX Server
Operational
90 days ago
100.0
% uptime
Today
Network Authentication Server (Clearpass)
Operational
90 days ago
100.0
% uptime
Today
Brandeis Web Server
Operational
90 days ago
100.0
% uptime
Today
CMS (Website) Server
Operational
90 days ago
100.0
% uptime
Today
Authentication Server (LDAP)
Operational
90 days ago
100.0
% uptime
Today
Slate
Operational
Slate
Operational
Workday
Operational
90 days ago
100.0
% uptime
Today
Workday ERP Platform
Operational
Workday Student
Operational
90 days ago
100.0
% uptime
Today
Workday Finance
Operational
90 days ago
100.0
% uptime
Today
Zoom Telephone Services
Operational
Zoom Workplace
Operational
90 days ago
100.0
% uptime
Today
Zoom Workplace
Operational
90 days ago
100.0
% uptime
Today
Zoom Meetings
Operational
Zoom Video Webinars
Operational
Zoom Recordings
Operational
Zoom Zoom AIC
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
ITS will be conducting emergency maintenance on Monday, Apr. 6 from 6:00 a.m. - 9:00 a.m. The team will be upgrading firmware to the core network infrastructure. There is no expected downtime or impact. If you encounter any issues after the scheduled maintenance, please contact the Technology Help Desk (781-736-4357 or help@brandeis.edu). Posted on
Apr 02, 2026 - 13:17 EDT
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Apr. 7 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357). Posted on
Jan 07, 2026 - 11:29 EST
ITS will be performing emergency maintenance to the campus network authentication servers (Clearpass) and Wireless Certificates on Tuesday, Apr. 7 from 7:00 a.m.- 9:00 a.m. The team will be updating the certificates to internal systems. This may prompt network connected devices to have a pop up about accepting a new certificate and users should accept the prompt. If you encounter any issues after the scheduled maintenance, please contact the Technology Help Desk (781-736-4357 or help@brandeis.edu). Posted on
Apr 02, 2026 - 13:31 EDT
ITS will be applying updates to PaperCut printing solution, utilized by the large Ricoh MF devices around campus on Tuesday, Apr. 7 from 5:00 p.m. -6:00 p.m. This will only affect the STUDENT printing environment. During the update, PaperCut will not be available. Copy, Scan and Print functionality on all Ricoh MF devices will be unavailable. Any print jobs sent after 5:00 p.m. will not be processed or be available for release at a printer. If you have any issues with printing after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357). Posted on
Mar 20, 2026 - 11:53 EDT
ITS will be conducting emergency maintenance on Wednesday, Apr. 8 from 6:00 a.m. - 9:00 a.m. The team will be upgrading firmware to the core network infrastructure. There is no expected downtime or impact. If you encounter any issues after the scheduled maintenance, please contact the Technology Help Desk (781-736-4357 or help@brandeis.edu). Posted on
Apr 08, 2026 - 06:00 EDT
Moodle will be undergoing weekly maintenance on Thursday, Apr. 9 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357). Posted on
Mar 13, 2026 - 13:16 EDT
ITS will be conducting emergency maintenance on Monday, Apr. 13 from 12:00 a.m. - 3:00 a.m. The team will be upgrading firmware to the core network infrastructure. There is no expected downtime or impact. If you encounter any issues after the scheduled maintenance, please contact the Technology Help Desk (781-736-4357 or help@brandeis.edu). Posted on
Apr 02, 2026 - 13:21 EDT
Moodle will be undergoing weekly maintenance on Thursday, Apr. 16 from 7 a.m. - 8 a.m. During this time, the application may be unavailable for the entirety of the update time period. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357). Posted on
Mar 13, 2026 - 13:17 EDT
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Apr. 21 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357). Posted on
Jan 07, 2026 - 11:30 EST
Moodle will be undergoing weekly maintenance on Thursday, Apr. 23 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357). Posted on
Mar 13, 2026 - 13:18 EDT
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, May 5 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357). Posted on
Jan 07, 2026 - 11:31 EST
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, May 19 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357). Posted on
Jan 07, 2026 - 11:32 EST
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Jun. 2 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357). Posted on
Jan 07, 2026 - 11:34 EST
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Jun. 16 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357). Posted on
Jan 07, 2026 - 11:35 EST
Completed -
The scheduled maintenance has been completed.
Apr 2, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 07:00 EDT
Scheduled -
Moodle will be undergoing weekly maintenance on Thursday, Apr. 2 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Mar 13, 13:14 EDT
Completed -
The scheduled maintenance has been completed.
Apr 1, 11:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 10:30 EDT
Scheduled -
ITS will be performing emergency maintenance on Wednesday, Apr. 1 from 10:30 a.m. -11:30 a.m. Networks will be turning on Gratuitous Arp on the ToR switches for the Powerscale nodes in Boston. The Powerscale nodes in Boston are currently the standby nodes for the system, so there should be no impact to service. If you encounter any issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Mar 31, 13:41 EDT
Completed -
The scheduled maintenance has been completed.
Apr 1, 09:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 06:00 EDT
Scheduled -
ITS will be conducting emergency maintenance to the campus network on Wednesday, Apr. 1 from 6:00 a.m.- 9:00 a.m. The team will be upgrading firmware to the core network infrastructure. There is no anticipated impact to the campus network during this time. If you encounter any issues after the scheduled maintenance, please contact the Help Desk (help@brandeis.edu or 781-736-4357).
Mar 31, 13:57 EDT
Completed -
The scheduled maintenance has been completed.
Mar 31, 22:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 18:00 EDT
Scheduled -
ITS will be conducting maintenance on Tuesday, Mar. 31 from 6:00 p.m.- 10:00 p.m. The team will be performing routine DDI/EIP maintenance to improve system performance and reliability. During this time, some users may experience brief intermittent network connectivity issues. All services should return to normal once the maintenance is complete. If you encounter any issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Mar 20, 11:45 EDT
Completed -
The scheduled maintenance has been completed.
Mar 31, 08:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 08:00 EDT
Scheduled -
Brandeis Account Management (identity.brandeis.edu) will be undergoing maintenance on Tuesday, Mar. 31 from 8:00 - 8:30 a.m. The team will be applying the necessary changes and security updates. There is no disruption or impact to services (account creation, password management, etc. will remain fully functional). If you have issues after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jan 7, 10:41 EST
Resolved -
Following the recent fix put in place by the ITS Netsys team to address the intermittent wireless connectivity issues, we have confirmed that there have been no related issues reported for the past 10 days. We will continue to monitor the network to ensure stability, however if you you have any wireless issues that arise, please contact help@brandeis.edu
Mar 30, 10:36 EDT
Monitoring -
The ITS Netsys team has deployed a fix to address the intermittent wireless connectivity issues. We are currently monitoring the network to ensure stability. If you continue to have any wireless issues when connecting to the Eduroam WiFi network, please contact help@brandeis.edu
Mar 19, 20:30 EDT
Investigating -
ITS is aware of an uptick in intermittent wifi connection issues on campus this morning. We are currently investigating the cause and working with our community and hardware vendors to resolve this issue as quickly as possible. If anyone in our community has issues connecting to the internet via the campus wifi (eduroam) network, please contact us at help@brandeis.edu
What To Tell Us: - You name & email address - Your current location - The time you started to have the issue - What type of device you are working on - If the issue continues after disconnecting and reconnecting or after a device restart
Mar 19, 10:42 EDT
Update -
The ITS Netsys Engineering Team continues to actively monitor recent issues with the campus wireless network, which has caused intermittent connectivity issues for some users. We will be keeping this status notification active as we continue to monitor our systems. Should you encounter any issues, please notify us immediately at help@brandeis.edu.
Mar 16, 17:47 EDT
Monitoring -
The ITS Netsys team conducted an emergency maintenance on the campus Wi-Fi network during the evening hours of March 12th, 2026 to address the intermittent connectivity issues that some members of our community have been experiencing.
Our engineering team is actively monitoring the campus wireless network to ensure stable connectivity. Should you encounter any issues, please notify us immediately at help@brandeis.edu.
Mar 13, 12:25 EDT
Update -
The ITS Netsys team will be conducting a number of emergency maintenance changes to network-related systems this evening as we continue our investigation into the ongoing intermittent connectivity issues affecting some users on the campus Eduroam Wi-Fi network.
These maintenance windows will occur between 8:30PM EST and 12:30am EST, after all classes have concluded. Watch for more information on our Statuspage Service or on the left side of the https://www.brandeis.edu/its/ website under "System Status".
Mar 12, 16:42 EDT
Investigating -
The ITS Netsys team is continuing our investigation into a limited number of reports of brief, intermittent connectivity issues affecting some users on the campus Eduroam Wi-Fi network. While the network remains online and functional for the vast majority of the community, some may experience momentary losses of internet, typically lasting for short durations. Resolving these stability issues remains our top technical priority for our senior engineering team.
Mar 5, 17:03 EST
Update -
We are currently continuing to monitor an issue affecting a small number of users on the campus wireless network. Devices may successfully connect to the Wi-Fi, but temporarily lack internet access. If this occurs for you follow these steps:
1. Wait up to 30 seconds for the internet connection to fully establish; or 2. Disable and re-enable Wi-Fi on your device. (Contact help@brandeis.edu if you need assistance)
Feb 19, 16:02 EST
Monitoring -
ITS is monitoring the campus network for any continuing problems that our customers may have connecting to the wireless network or to campus through the VPN. As of this evening (Friday February 13th), there are no continued reports of connectivity issues. If you continue to have any issues, please email help@brandeis.edu
Feb 13, 18:13 EST
Identified -
ITS has identified an issue that must include the support vendor for resolution. The current issues are not widespread and are likely only impacting users on campus and via the VPN once a day, or upon initial connection to the network. Further updates will be posted here.
Feb 13, 14:44 EST
Investigating -
ITS is currently investigating issues with internet and network connectivity both on campus and connecting to campus from the VPN.
Feb 13, 13:44 EST
Completed -
The scheduled maintenance has been completed.
Mar 26, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 07:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Mar 25, 14:01 EDT
Scheduled -
Moodle will be undergoing weekly maintenance on Thursday, Mar. 26 from 7 a.m. - 8 a.m. During this time, the application may intermittently be unavailable. We recommend performing any work in Moodle outside this maintenance window. If you have any questions regarding this scheduled maintenance, please contact the Technology Help Desk at (help@brandeis.edu or 781-736-4357).
Mar 13, 13:13 EDT
Completed -
The scheduled maintenance has been completed.
Mar 24, 08:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 08:00 EDT
Scheduled -
ITS will be conducting maintenance on the servers used for authentication services on Tuesday, Mar. 24 from 8:00 to 8:30 a.m. The team will apply the necessary updates and reboot the shibboleth servers during this time. There is no anticipated downtime or impact to services. If you encounter any issues, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jan 6, 16:06 EST
Completed -
The scheduled maintenance has been completed.
Mar 24, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 07:00 EDT
Scheduled -
ITS will be conducting maintenance on the servers that support the Brandeis websites (www.brandeis.edu) on Tuesday, Mar. 24 from 7:00 a.m. - 8:00 a.m. There is no anticipated impact to CMS during this time. Users may experience slowness when accessing a Brandeis-hosted website during the maintenance window. If you experience any problems accessing Brandeis websites after the scheduled maintenance, please contact the Technology Help Desk (help@brandeis.edu or 781-736-4357).
Jan 7, 11:28 EST