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Information Technology Services will use this page to announce scheduled and unplanned outages. If you wish to be notified, please click the subscribe button and select which services you wish to receives updates for.

Update - ITS is continuing to investigate intermittent connectivity to the campus wireless network. We are actively working with our hardware vendors engineering team to resolve the issue. We have made configuration modifications to the Wi-Fi infrastructure. To help us troubleshoot and resolve the issue further, please call the Help Desk (6-HELP or help@brandeis.edu) if you're having issues with the campus WiFi network and include your UNET ID and MAC address. We will post updates as they become available. We apologize for the inconvenience.
Nov 16, 13:01 EST
Update - ITS is continuing to investigate intermittent connectivity to the campus wireless network. To help us troubleshoot the issue further, please call the Help Desk (6-HELP or help@brandeis.edu) if you're having issues with the campus WiFi network. We will post updates as they become available. We apologize for the inconvenience.
Nov 15, 21:17 EST
Investigating - ITS is aware that there are intermittent connectivity issues with the campus wireless network. To help us troubleshoot the issue further, please call the Help Desk (6-HELP or help@brandeis.edu) if you're having issues with the campus WiFi network. We apologize for the inconvenience.
Nov 13, 15:00 EST
Monitoring - Wi-Fi issues appear to be resolved, ITS is continuing to monitor.
Nov 12, 14:28 EST
Investigating - ITS is aware that there intermittent connectivity to the campus wireless network. To help us troubleshoot the issue further, please call the Help Desk (6-HELP or help@brandeis.edu) if you're having issues with the campus WiFi network. We will post updates as they become available. We apologize for the inconvenience.
Nov 12, 08:15 EST
Authentication and Login ? Operational
Authentication/Login ? Operational
Brandeis Account Management (identity.brandeis.edu) ? Operational
Brandeis Websites and Applications ? Operational
Cable TV ? Operational
Collaboration and Sharing ? Operational
Box Website Operational
Box Drive Operational
Box Downloads Operational
Box Uploads Operational
Box Uploads/Downloads Operational
Box Sync Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Zoom Telephone Services ? Operational
Email ? Operational
Google Apps Gmail Operational
Mailing lists service (lists.brandeis.edu) ? Operational
Email spam filtering (Proofpoint) Operational
ERP (Workday, sage, Finance, Data Warehouse) ? Operational
LATTE ? Operational
Library Systems ? Operational
Network/Internet ? Degraded Performance
Phone System Operational
Other Systems/Services Operational
Facilities Service Request (Maximo) Operational
Papercut (campus printing) Operational
25Live (scheduling software) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
LATTE - Maintenance Nov 20, 08:00-11:00 EST
ITS will be performing maintenance to LATTE during this time. The system will be unavailable to all users during the maintenance window. If you experience issues in LATTE after the scheduled maintenance window, please contact the Help Desk (6-HELP or help@brandeis.edu).
Posted on Nov 13, 12:47 EST
Past Incidents
Nov 17, 2019

No incidents reported today.

Nov 14, 2019
Completed - The scheduled maintenance has been completed.
Nov 14, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 09:00 EST
Scheduled - ITS will be upgrading the load balancing system (Netscaler) during this time. Specifically to update the Sage, HR, Financials, EPM systems. Load balancing is used to improve the responsiveness and increase availability of various applications. There is no impact or associated downtime of Brandeis systems or services. If you have any issues, please contact the Help Desk (6-HELP or help@brandeis.edu).
Nov 8, 11:10 EST
Nov 13, 2019
Completed - The scheduled maintenance has been completed.
Nov 13, 17:00 EST
Update - Standard university template changes in the CMS are in progress. The CMS will be unavailable until 5:00 p.m.
Nov 13, 09:52 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 18:30 EST
Scheduled - The CMS will be unavailable on Tuesday, November 12 from 9 a.m. - 6 p.m. This downtime is necessary to implement improvements to the standard university templates. The public web presence will remain available during this time; web editors will not be able to edit or publish pages.
Nov 12, 18:28 EST
Completed - The scheduled maintenance has been completed.
Nov 13, 07:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 07:00 EST
Scheduled - ITS will be performing maintenance to LATTE during this time. The system will be unavailable to all users during the maintenance window. If you experience issues in LATTE after the scheduled maintenance window, please contact the Help Desk (6-HELP or help@brandeis.edu).
Nov 6, 15:35 EST
Completed - The scheduled maintenance has been completed.
Nov 13, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 06:00 EST
Scheduled - ITS will be upgrading the load balancing software (Netscaler) during this time. Specifically to update Shibboleth (login.brandeis.edu) and LDAP. Load balancing is used to improve the responsiveness and increase availability of various applications. There is no impact or associated downtime of Brandeis systems or services. If you have any issues, please contact the Help Desk (6-HELP or help@brandeis.edu).
Nov 7, 09:30 EST
Nov 12, 2019
Completed - The scheduled maintenance has been completed.
Nov 12, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 09:00 EST
Scheduled - The CMS will be unavailable on Tuesday, November 12 from 9 a.m. - 6 p.m. This downtime is necessary to implement improvements to the standard university templates. The public web presence will remain available during this time; web editors will not be able to edit or publish pages.
Nov 7, 08:37 EST
Completed - The scheduled maintenance has been completed.
Nov 12, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 06:00 EST
Scheduled - ITS will be performing scheduled maintenance to the campus wireless network during this time. There may be a brief disruption in wireless network connectivity. If you experience any issues with the campus network after the scheduled maintenance, please contact the Help Desk (6-HELP or help@brandeis.edu).
Nov 4, 11:58 EST
Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019
Resolved - Duo Security has confirmed that the phone authentication delivery issue has been resolved. They will continue to monitor the system. The new caller ID that you will see for Duo two-factor authentication methods is +1-669-201-9315.
Nov 8, 11:03 EST
Investigating - Issue with Delivery of Phone Call Authentications

Duo Security has identified an issue affecting delivery of phone call authentications. They are investigating the issue and are working on resolving the problem. Updates will be posted as they become available.
Nov 7, 13:33 EST
Nov 7, 2019
Resolved - Power was restored and the network is back on-line as of approximately 1:45pm.
Nov 7, 15:04 EST
Identified - There is a power problem in the Goldsmith building, which is being addressed by facilities services. Network connectivity will be restored once the power issue is resolved.
Nov 7, 12:15 EST
Investigating - Network operations is investigating loss of network service in the Goldsmith building impacting all wired, wireless and voice service within that building.
Nov 7, 11:49 EST
Nov 6, 2019
Completed - The scheduled maintenance has been completed.
Nov 6, 07:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 07:00 EST
Scheduled - ITS will be performing maintenance to LATTE during this time. The system will be unavailable to all users during the maintenance window. If you experience issues in LATTE after the scheduled maintenance window, please contact the Help Desk (6-HELP or help@brandeis.edu).
Oct 22, 10:46 EDT
Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.